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“What a fantastic store!! It's super clean, the employees are super professional. I came long ago to get a new Samsung phone and watch and came in today to get a laptop. I HIGHLY recommend this store to anyone and everyone!”
“Last Monday, I took my parents (retired) to the AT&T store at Eureka Promenade to upgrade their phones. I was greeted by Carolina A, she was very polite, cheerful and welcoming. She explained what the best options of services would be for them. Her bilingual skills was a huge time saver since my parents have limited English skills. In the end my parents came out with a better device, better plan and saved more money on their monthly payments. She made the experience so smooth and easy. I honestly thought it was going to take a long time to get done! I want to say, thank you Carolina, thank you for your service and kindness. When my turn to upgrade comes in, I’m definitely visiting that store again.”
“This T-mobil store, especially Karla, was phenomenal. Firstly, assist us with our needs. I love the atmosphere that was inviting in such a hurried world. We need more people like them interacting in business.”
9AM - 7:30PM
12843 SW 42nd St, Miami
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“Just switched my parents back to Metro and I must say the service at this store is above par. The ladies went beyond professionalism and courtesy. Definitely a go to store for me and my family!”
“Compusource is a great company to know. Adam has played a big part in launching my business. I will recommend them to any new start up. Thank you Adam for your help”
“This is the the best service of ANY cell phone store I have ever encountered.
Dave is going way ABOVE AND BEYOND to make sure my issue is taken care of.
This is the kind of customer service that used to exist. I’m happy to say it’s alive and well at this T-Mobil store.
I will make sure that I relay my absolute satisfaction with the attention I have received today.
From this moment on, I will be faithfully coming to this store for all my needs.
Thank you Dave for your outstanding professionalism, courtesy and attention to detail.
Great job!!”
“Top Notch professionalism in customer service Jelani went beyond in all of my needs! I have already recommended him and this particular store to my family and friends thank you very much see you soon!”
“This was my second time coming for service at this location and Claudio made me feel like a VIP customer. I appreciate his honesty and effective and on-time communication. Excellent customer service. Keep up the good work!”
“(Translated by Google) excellent service and the best promotions, add two lines in Boost Mobile, I only pay $60 a month and the best thing is that the second phone was free, happy to be part of Boost Mobile (Original)excelete servicio y las mejores promociones, agregue dos lineas en Boost Mobile, solo pago $60 al mes y lo mejor es que el segundo teléfono fue gratis, feliz de ser parte de Boost Mobile”
“FOREX INVESTMENT I never believed my life will change in such a manner, i saw a review on a page about MRS CHARLOTTE WAYNE and before then i have never risk money doing anything online with anybody because i think i was so wise and never want to be cheated, but when i contacted her and she explained everything to me concerning trading and the profit i can make within a week i was convinced to give a trial and why i risked to invest 500$ was because i don't need to send her th”
“Not at all happy with switching to TMobile a year ago, for any number of reasons, I came in to this location with a very specific issue. Jorge instinctivly felt my deep frustration and fixed the issue big-time.
I travel this country. And Jorge is probably the only TM employee who has ever fixed a problem.
Thank you. If you are not a manager - you need to be one.”
“Very positive experience. Alejandro was super helpful and not only was very patient fixing my problem but he showed me other ways I can save money with what I already pay. Thank you!”
“The attention is super professional especially from the person who helped me with the problems that I was having.You can wait an hour for him, it is worth it.I hope the managers consider our reviews to give him incentives.Thanks Gio,”
“I had such an amazing experience with Guillermo, he was so polite and honestly had our BEST interest. He was so detailed and let us know about all the promotion, we left the store sooooo happy and in shocked because there arent many people that like to help these days. We came in and traded our current phones for a new iphone15. He let us know all the features and benefits of getting then phone and had patience in going over each one of our lines. I also would like to mention that it was closing time and he was not rushing us! I am so happy he was the one to attend us. Thank you so much Guillermo we will definitely be come back :)!!! If you need anything i would recommend asking Guillermo.”
“After a spotty experience with T-Mobile customer care over the phone, my experience at the store was beyond stellar. Wendy was friendly, responsive and very knowledgeable on the products and promotions T-Mobile had to offer. I will most definitely visit again in lieu of calling customer service.”
“This has been THE BEST T-Mobile store I have ever been to. As soon as I came in, one of the employees added me to the waiting list and politely told me that they would help me soon. Then, Joey was the person who assisted me. He was extra patient and kind. He explained EVERYTHING in detail. I also witnessed a difficult customer and the manager was extremely kind to her. Really impressed by the service and how well they employees got along.”
“Extremely Professional Company! From initial consultation to engineering to custom installation to finalinspection...all was facilitated on a tight schedule.Thanks again and keep up the great work!”
“I got to Verizon and was so confused of what to do with my phone!!! Ariel was great! He explained the differences between the Samsung 24 ultra and the IPhone max pro. He is very knowledgeable, friendly and reliable. Thanks Ariel for your help!”
“He's the man !Nestor is who you definitely want to take care of you. What a patience ! Super knowledgeable ... totally 'personalized' service like no where else.”
“This was an AMAZING shopping experience!! I have visited MANY Metro stores as I have been a customer for 11+ years. Besides the Authorized dealer on Hollywood circle, this has been THE BEST experience ever. Arianne was fast, knowledgable, informative and knows her devices.. I LOVE my new Samsung Galaxy!”
“Just wanted to say the Everth was amazing with us. He was extremely patient and helped us set up and navigate a complicated situation with options that worked best for us, while taking his time explaining all the different options and promos available. We really appreciate his exceptional customer service and will be back to see him for future needs. Thank you, Everth!”
“Best T-Mobile around, Nesi was able to help me out with my bill issues and solved all my concerns. Ask for him when you go in! Clean store, seats for comfort and everybody is friendly!”
“I was returning equipment because they sent me a new one. The process was fast, 5 minutes top. I’m surprised how everything looks better, and the service was great too.”
“Exceptional customer service! Called in regards to my order and was helped by a gentleman named Gabriel. He answered all of my questions and made sure I was well taken care. I would highly recommend these guys.”
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“Our remote died and went to get a replacement. Parking can be tight but that's the only issue.
You are met at the door, some people are put off by this, some like it. I was there to replace my long serving XR11 remote.
I was given an XR15 remote. Meh....
I got home and it was more difficult to get it configured than the instructions lead you to believe. 2 days later and it stopped working all together. Took it back after ordering an XR11 from Amazon, just in case....
Same issue trying to get the Samsung TV and the remote paired as per the instructions. Got it to pair by initiating the pairing on the TV instead of through the XFINITY box as per the instructions (set the TV to look for the pairing instead of playing with number combinations to appear on the TV screen as per the instructions)
The ergonomics are not as good as the XR11 and some of the button areas are very stiff, making their selection hit or miss unless you "bear down" on the button.”