CVS is a pharmacy and retail store offering health services, including coronavirus COVID-19 testing where available. The location receives reviews highlighting both excellent and poor customer service experiences. Many customers praise staff members who go above and beyond to help, describing them as friendly, accommodating, kind, and helpful. Specific instances include employees assisting with last-minute gift finding, helping a lost and confused customer find every item effectively, and providing prescriptions even near closing time. The pharmacy staff is noted by some as amazingly kind, with service that can have a significant positive impact. However, other reviews indicate past problems with misinformation, lying, rudeness, and staff seeming uninterested in customer well-being in the pharmacy department. One reviewer noted a major improvement after a management change, though areas like answering phones still need work. Overall, when employees provide selfless, immediate, and successful service, it creates a highly positive impression that can strongly influence customer preference for CVS.
