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March 2024 by Just Chuck
I like this place. I’ve been here half a dozen times in the last eight years. I’ve been driving for….OMG, over forty years now- like 45. This is a legit and honest shop from everything I’ve seen. I’m surprised at some bad reviews. I’ve been here for one tire, another fine for four tires balanced, another fine for valve stems after the tire place across the street charge me for them with my new tires, but never changed them, once for an alignment, and once for tire rotation. With the tire rotation I was pressured to buy a bottle of fuel injection cleaner, even though my car was running fine. I relented and bought it since it was only $15 or $20 and I felt bad for the manager and mechanic since I was in for only a tire rotation. Everyone’s got to make a living. They do seem short handed these days, but that’s many places and not their fault. I highly recommend them compared to competition across 19.
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March 2024 by Linda Ricci
Prompt response and courteous customer service
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February 2024 by Linda Wehle
Scheduled appointment was on time and was in and out without delays. Recommendations provided from vehicle inspection.
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February 2024 by John AJ
Great service with prompt communication. Accomplished everything I needed. Thank you
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February 2024 by Tiffany Rene
Closed Sundays even though hours online say open, including actual website and it allows you to request appointment times for Sundays. Please update your hours.
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February 2024 by Gloria Miller
Not happy today. Had appt @ noon, arrived on time to find out they were all booked up. Tire with nail, leaking air & needed to be patched. Totally wasted day. Went elsewhere, nail in area that could not be patched. Tires Plus lost my business as I had to purchase a new tire.
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January 2024 by Angela Hiatt
I will definitely be returning to that Tires Plus. Both Gary and Josh. The two that I dealt with were extremely helpful and professional. Angela Hiatt
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December 2023 by Donna Fuller
Went to get tires rotated, and they were very honest and told me it would be better not to rotate the tires right now until two of the tires were replaced. It would be safer to wait.
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October 2023 by Richard Heering
Greg was great if you need anything ask for Greg, he will tell you what you car needs ND let's you decide what you want to fi. With no pressure....
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October 2023 by Sam Cooke
Front desk staff has terrible communication skills and pulled a bait and switch to make a sale.Went to rotate my tires earlier this week and was told 3/4 tires were too worn and they should be replaced (I had one replaced 6k mi ago due to flat). It wasn’t on my radar as my car is 2yrs old with regular rotations, but it’s an EV and they can wear faster. Checked after I left the store and they were worn, so called back to order new tires, which I got replaced today. Asked the shop to rotate the older one, and was told it shouldn’t be because it was older and would pull if it were in the front. I was confused and thought that was inaccurate, so checked my manufacturer’s recommendations while I waited. A different person went to check me out and I asked him about rotating it. He was confused and said I was right, so went back to clarify with the techs. I was then told the tire had wear at a 5 and therefore would cause a radial pull if moved to the front. This was incredibly distressing to hear because I would not have gotten the same brand of tires and would have replaced all 4 if I had known there was that much wear on a 6k mi tire. I suspect this was because I would have had to go to a Continental tire dealer for the pro rated cost and Tires Plus would have missed out on a sale. I will not be going back to this store.
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October 2023 by Adam Ricker
The service was good and everyone was very courteous, but they're simply not equipped to actually provide some of the services they say they can. As I sat in the lobby waiting for a tech to pull my truck into the shop, I listened as the service writer explained to another customer that they couldn't quite figure out why her AC stopped working when they installed a new battery. She ended up leaving the car there and having someone pick her up because they weren't going to be able to solve it that day and weren't making any promises that they'd be able to solve it at all.Everything went okay with my vehicle, except that they couldn't adjust the camber on my alignment because they don't have the special tools recommended by Dodge and have no plans to purchase them. It isn't a complicated alignment, and I purchased a lifetime alignment service for this truck several years ago because I usually do my own repairs. I don't have the equipment to align it after replacing steering and suspension parts. Other Firestone and Tires Plus stores have adjusted the camber on this truck without the specialty tools, but it takes a little bit longer and I was the last customer on this particular day. The service writer was very polite about it, but the final result equated to a shrug and a "Sorry we couldn't finish the work that you already paid for a long time ago. We'll never be able to do it, and we don't plan to make it right with you."
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October 2023 by Cayleen
Don't go here as a young woman. Very untrustworthy. If you do, read the charges in detail and don't let them make you feel stupid for questioning it because they will try.
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August 2023 by Kathy Hendrickson
Went in to get my brakes check. They said I needed new front brakes and my battery also should be replaced. They tested it and it was under perfoming and lead me to believe it might not start my car one day soon. The battery was only 2 years old and under warranty. Had the battery tested where purchased - did three test and said it was fine.I did have the brakes done.....but I am wondering if they were needed. They also said it would be several hours to do the brakes because they were so busy - I opted to take my life in my hands and crossed HWY 19 rather then hang around. The brakes were done in less then an hour.
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June 2023 by Dana N.
I came in for a tire that was losing air and happened to come in shortly before closing on a Friday and they were closing but they were more than happy to check my tire. They found a nail and got it patched for me all in about 25 min. Super nice and great customer service!
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April 2023 by David Galvin
I have dealt with them for many years buying tires. The last two tire repairs with paid road hazard were not good. This last one the tires had plenty of tread but they were over 4 years of age.... yes road hazard is only good for 4 years. I got it repaired elsewhere and I will not be back. They also lost my lug key when I had the tires balanced and the lugs were on so tight my pneumatic impact couldn't budge them. I had to stand and bounce on a breaker bar to loosen them. Go elsewhere.