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November 2023 by Tracy R.
I 'am hard of hearing and in all my visits to this branch I have had nothing but patient Excellent customer service.
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May 2023 by Nina B.
The reason banks are not geting good reviews is because they just don't care. You call the banks and they just don't answer and tell you they will call you back. They even took money out of my account without my permission and that's why I am calling them and they won't pick up the phone because they can see my number and refuse to call me back. I have had it with Bank of America. Let's see how shocked they will be when I withdraw all my money from them.
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September 2022 by Sally B.
Bank of America are scammers!!! STAY AWAY! My husband has a business account with them and they hold his checks for weeks at a time when it comes out of his clients end. The last straw was when they cleared his check waited for us to go grocery shopping then reversed it and have the audacity to tell him he has to wait and now pay a overdraft fee. We will be moving to a credit union and want no part of the fraud federal reserve anymore! This is wrong and you should be in jail for doing this to hard working American families. Shame on you
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November 2021 by Taylor P.
Horrible. Walked in and they Wrote my name down and told me 20 minutes. I was coming to do a simple name change. They took forever and didn't check in once. It has now been over an hour but I don't want to leave now because I will have water an hour of my life for nothing. Horrible customer service.
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July 2021 by Shelley H.
Found someones credit card and called to report it. 56 minutes and 3 department transfers later, I was asked to hold while they transfer me to the "right department " (???!!!) Admittedly I went ballistic! Doing the right thing just shouldnt be this difficult! There wasnt a single please or thank you even one time during this call. It reminded me of the reason I pulled my money out of B of A many years ago. They had terrinle customer service then and it certainly hasnt improved. Reporting that I found someones credit card just shouldnt be this difficult! I have found 3 credit cards in my life. The first 2 were incredible easy to report. Of course, they werent with Bank of America. They were with banks who had a competent customer service department. If I ever come across someones B of A credit card again Im cutting it up without reporting it. Ill never deal with these clowns again
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May 2021 by Marion E.
This is the slowest service I have ever had. Awful. I am ready to switch. For the love of God, hire people already!!!!
