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February 2024 by Bruce Hadburg
My mortgage is with 5/3. I have a decent credit score and wanted to take a HELOC against my current home so I may buy a smaller home before I sell my current home. 5/3 required EXTENSIVE documentation; they approved only 25% of the amount I was seeking! Their underwriting standards make no sense; they look only at monthly income, not assets. I urge you to look elsewhere for ANY home-related loans.
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September 2023 by C E
What a Horrible Inept Banking Establishment.!!! I have never experienced a Banking Establishment as this. The Tellers are more professional than the Upper Management Staff!! They do not even know what a call back is..because they don't do them..they are useless and have Terrible rates..Plus they have a horrible Customer Service Center in a foreign country..The worst Location is the one on EAST LAKE RD..in Palm Harbor..!! Run to one of the other BANKS ACROSS THE STREET !!!
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September 2023 by Christopher Lawson
Please do not do business with this bank. If you write a contractor a check, they want you to open up an account to cash the check plus charge a 2% fee.
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April 2023 by gary gilchrist
Had a checking, savings and credit card. I contested two credit card charges suspected fraud and failure to provide service in Sept, 2022. Supplied info, visited branch manager to no avail, got delays, supplied same info again, wrote to corporate president and got more delays to include phone was out of order. It is now Apr and I've closed my accounts.
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April 2023 by Angela Bell
Love the bank,but as a customer they should not charge 10 per cashier's check not cool
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October 2022 by Pool League
HORIBLE CUSTOMER SERVICE FINE BANK IF YOU JUST WANT TO KEEP YOUR MONEY SOMPLACE AND DO'NT CARE ABOU ANYTHING ELSE CAUSE THAT'S ALL THEY DO FO OVR 30 MINUTES ON HOLD TO GET SOME TO TALK TO. AND THIER ONLINE BANKING SUCKS BIG TIME. KEP YOU MONEY IN A SHOE BOX YOU'LL GET BETTER CUSTOMER SERVIVE
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February 2022 by laura lombardi
Branch will decide what is and is not an emergency. My appointment was interrupted by a more important customer. The manager Steve is completely useless and unhelpful. DO NOT BANK!
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January 2022 by Pitts Burgh
Place Is A Wells Fargo Now. Come On Google Update Please.
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January 2021 by Amanda Lacey
ATM didn’t distribute money and was told to just dispute it. Now my cash is taken until the charge goes through and I’m out the money.
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November 2020 by gary martin
This Group of bankers our completely inept at getting loans or doing what they say. Do yourself a favor and reach out to another establishment. We provided everything we were supposed to and they (Suzette) one of the loan officers had no clue what she was doing. They completely dropped the ball and intern have cost us greatly! Signed by Gary a lied to investor.
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November 2020 by Mariusz Horbal
They dont know what they are doing instead helping castumers they would chick chat very dishonest people
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November 2020 by Tara Rodgers
What is the point of making and having an appointment if you refuse to let us in for it. I’m disabled and it took a LOT just to get to the bank. Then we are told to just do it from outside or the drive-through. Ridiculous!
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September 2019 by Staci Moles
They are great about allowing car washes for fund raising! Thank you for supporting East Lake High School Drama!
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July 2019 by Experimac East Lake
I had a great experience at this bank! They have friendly and attentive staff plus a manager who makes a point of saying hello when I enter. I ultimately took out a small business loan here. The manager helped me throughout the entire process at no additional cost. That saved me the headache of learning all about it myself. This branch really cares!
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February 2019 by Judith Nehorai
I was a brand new customer.. long story short, this branch does not have properly trained staff. Customer service is lacking, they don't follow through. Call center is no help either. All in all a very unpleasant, drawn out experience that cost me $500. I have closed my accounts. Plenty of banks out there to chose from, avoid this one.
