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January 2024 by Trish Acampora
In the last year my debit card has been taken at the ATM once after hours and once during business hours. I went inside and they checked and said my card wasn't in the machine. How is that possible? They gave me a temporary card until a new one arrived by mail. It's a hassle so I use the ATM at Publix with no issues. Also: They are always understaffed and busy inside and out. On 1/3/2024 I waited for 25 minutes with the drive thru line never moving so I left. I'll try again tomorrow. Ugh
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December 2023 by Sandra Johnson
A friend Who is a fifth third customer gave me a money order for $600 for a trip we were going onI had already paid for the trip, she was reimbursing me. I tried to deposit it at my bank. My bank said there’s something wrong with the micr encoding on this and it said this was issued in Kentucky their corporate offices in Ohio, so it looks suspicious. Take it over to another fifth third branch and see if they can figure out the micr encoding to know how to draft this to draw it against the branch where this was issued in Palm Harbor Florida. I then drove to a fifth branch where I live and was told they can’t wait on me because I am not a customer. They can only serve their customers I said well where does that leave me then with this instrument that was issued to me and they said you need to return it to your friend and have her issue another form of payment and we suggest you send it certified mail in case it gets lost because it was a money order. I did as I was instructed my friend received it. She signed for it. She took it today to her fifth third branch in Palm Harbor where she is a customer and they told her that they had to wait for it to the voiding of that instrument to be approved and it could take two or three business days no apologies and they told her that they were going to charge her $10 to draft a cashiers check to issue to me for the payment. I had spoken to the branch manager and said this is ridiculous. How can you charge a customer when it was your branches fault she said I am not allowed to waive any fees at all , I said then I need to talk to your manager she said you can try but I don’t think it’ll do you any good! So that’s fifth third Customer Service I think maybe I should take back my one star rating I don’t think they get anything I think the devil does his do through fifth third.
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November 2023 by Timothy Moore
Went in for some help today with my checking account and left with a huge smile the ladies at the counter were awesome thanks.
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September 2023 by Russell Miner
Asked for all my information ss number included to deny me to cash a check.written from a title company from their bank.lol pretty sorry bank if they won't cash thier own check lmfao....never would do business with them
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August 2023 by Martin Maroszek
Customer service representative very testy when I asked her a question about my account. What's up with that . Have been a 5/3 Bank customer for over 5 years. Maybe just having a bad day?
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January 2023 by Z
You may confront a bad employee anywhere but I do believe the problem with this bank is the very top of the corporate leadership. The Prez of this bank is not all that sterling of a character. I do agree when any bank is closed in our type of community, towing of cars should be the last option. I keep most of my money in a local credit union where the President sits in that office which seems to cure most problems.
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November 2022 by Jerry Baker
It has been 10 days & I still cannot get my IRA out of 5/3rd Bank in Palm Harbor, FL. They want to blame everyone else. I called corp office & get people I don't understand. Had accounts with 5/3rd & they don't pay any interest. Transferring to another bank that has a lot better interest rates. Jerry
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November 2022 by Cindi Baker
Trying to get an IRA rollover to another bank. Called corp office & got someone I could not understand. I spoke to the Manager at the branch office & she told us to call the office that I do banking with & spoke to someone there & said they would get back to me & no one ever did. I am in the process of closing our accounts, because we cannot get anything done right there. Jerry Baker
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September 2022 by Michael Wiegner
This bank is terrible my girlfriend has been waiting well over 2 weeks for a certified check to clear all within business days called multiple times and spoke with uper management could not get any accurate answers all while being charged daily overdraft fees on on her checking account for having to use money from her saving account while profiting they will withhold your money and make money off it in the process while playing with your livelyhood. I'm sure they are most likely in a name change or buyout if they are shady and treating you this way.
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June 2022 by Paul V.S.
You may confront a bad employee anywhere but I do believe the problem with this bank is the very top of the corporate leadership. The Prez of this bank is not all that sterling of a character. I do agree when any bank is closed in our type of community, towing of cars should be the last option. I keep most of my money in a local credit union where the President sits in that office which seems to cure most problems.
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May 2022 by Scott Furtney
I have been sitting in the car at the drive-thru window for almost 15 minutes what in the hell is going on in there. This is ridiculous hire some more people. I ended up parking my car walking in and getting my check and driver's license back they still would not help me don't go to this Bank
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April 2022 by Tracy Davis
BEWARE, this bank is awful. They chose this location knowing that they are part of a community with small businesses of restaurants shops and bars around them. If you park in the parking lot even after hours to use the atm and walk across the street for a gelato they’re is a towing company that watches the lot fishing for cars to tow. This hurts the neighboring businesses and the community as a whole. This bank does NOT belong in our community. I am sure that they gain most of there customers from our little community that they are hurting. This is absolutely appalling to me as a resident. Shame on this bank! Also when I called this bank to express my concerns the representative was extremely rude and told me that it doesn’t Matter to them that I am a long standing resident of this community.
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January 2022 by Robert Preston “Preston” Stansell
Exceptional Customer service!!, they always greet you as soon as you walk in...and I saw a comment from someone else whose car was towed off, My question to them would be, Were you in the bank? It's obviously parking for bank customers, if you used their parking and didn't go inside that's on you
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October 2021 by maximilian deferrari
Katina Thompson is the absolute worse. Rude and disrespectful to myself and her fellow employees. She even went to far to say she will be firing everyone who’s ever helped me. She Blocked a transaction on my business account when I’ve made the same type of transaction week after week after week with no problems. Rushed into the bank to get this check cashed like I do every week before they close just to be hit by this rude brick wall of a human being. Will be closing all my accounts.
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June 2021 by Tracey Larrison
My daughter used the scan option on her cell phone (electronic deposit with a photo of the check) to deposit her paycheck from a major hotel chain on May 5, and they are holding the funds until May 13. So I highly recommend you do not use that function. I spoke to the bank on Nebraska as well as called customer service and was told it was to protect the customer. This seems very excessive and inappropriate.I believe at my prior bank it took 3 days.
