Direct Auto Insurance is known for its excellent customer service and knowledgeable agents. Customers have praised team members like Amgad and Edwin Santiago for their patience and professionalism. Amgad has been particularly noted for guiding clients through policy changes and expediting refunds efficiently. Many reviews highlight the clear explanations provided by agents, ensuring that customers understand their coverage options. The experience of purchasing insurance is often described as straightforward and hassle-free, with agents making an effort to communicate effectively. Overall, Direct Auto Insurance receives high recommendations for its supportive and dedicated staff, making it a reliable choice for those seeking auto insurance.
