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March 2024 by Equity Management Resources, LLC
The Best Storage ExperienceOVERVIEWOur auditors provide consumers with Professional Observations and Risk Analysis. In that regard, we admire establishments that recognize the lost art of Good Management and Customer Satisfaction.In this review, we found that the facility’s CUSTOMER SERVICE and FACILITY MANAGEMENT was outstanding! Further, the appearance and location of the facility make going there an enjoyable experience both in terms of curb appeal and efficiency - because of its nearby location with other retail and service establishments.CUSTOMER SERVICECustomer Service continues to be outstanding due to Cindy’s management style, courtesy and attention to detail. We have visited many storage establishments, and management here outpaces the norm by serving both the needs of its customers as well as the best interests of ownership. Cindy typically responds to customer concerns and inquiries quickly while also promoting the CubeSmart brand effectively. In addition, Kat, Cindy’s partner, is well trained and ascribes to the same values and management style as Cindy.FACILITY MANAGEMENTThe facility is kept clean and offers security features and technology advancements that both keeps you safe and is user friendly. We felt safe at this facility not only because of these features – but because this is a safe location.LOCATIONThe location is close to all - which allows one to perform multiple errands at different retail and service establishments - maximizing you time effectively. Establishments such as Home Depot, Chase, and Publix enable one to facilitate an efficient multi-tasking experience.CONCLUSIONIf you are willing to take the time – check out this facility. The customer service, facility and technology advancements can’t be beat.
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March 2024 by Cindy Bell
Arrived and Kat came to the office within a minute or two. She was very friendly, and helpful. Showed me to the unit I would be renting to be sure once I viewed it, It would still suit my needs before we did paperwork. Everything went smoothly. She emailed me a copy of rental agreement. For the price, I got the first month free and then 40% off of the unit. It was same price as unit down the street but inside and climate controlled. My ONLY thing I am not happy with, is there is zero lighting in the unit. You have to depend on hallway lighting. Had I realized that, might have gone down the street anyway, as I will need to Hollyberry through boxes. Something to think about.
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March 2024 by Y H
If I can give zero stars I well. Horrible customer service, two ladies that work in the office in Palm Harbor FL, the rudest people I’ve ever came across in my life. They tell you the wrong information on the phone just to get you in, and then when I complained a few days later, they told me we can refund your money and you can go somewhere else. rate increased $25 after only three months. I called the customer service 4 time to ask to speak to a district manager I was told somebody will call me within 48 hours but never had a call back. Obviously they don’t care about customers. Horrible people, horrible place. I will never go back to this company ever again.
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March 2024 by Evelyn Earley
Clean and easy to get to.
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March 2024 by Jennifer Painter
Wow! So simple to select and pay for a new cube storage space! It was immaculate, and the staff super friendly. Great experience!
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November 2023 by Chiara Poletti
Horrible. Just stay away for it. Super expensive and so rigid in everything you will pull your hair out in no time.
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October 2023 by Geneva Green
Service staff always helpful and have been using 19/Curlew Rd location for nearly 30 years and recommend to all my family and friends!!
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October 2023 by Janine Munns
Cindy and Connie were beyond helpful! So friendly and accommodating. Cindy took us to our parking spot and offered us the storage unit closest to that spot. It was so much more convenient. My daughter also rents a unit there and referred us. We will gladly refer others because of our outstanding experience…(not to mention the $25 referral credit)!! ?. Thanks again ladies-you were awesome!
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October 2023 by Allen Hogg
Cindy was always extremely helpful. She made the experience very easy from start to finish.
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August 2023 by Vern English
Very nice and clean facility. Good air conditioned space. Price in line with other choices in the area.
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August 2023 by allen ohrmundt
First time renting from Cubesmart, the facility was clean, and Cindy did a fantastic job showing me around and filling me in on all the details.
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July 2023 by Danielle Boyette
The online booking process is user friendly. This location had the size of unit we needed and with climate control. The location is easy to get into and out of.When we checked in, Tracy helped orient us and made sure we could access everything ok. She was so kind, helpful, and answered allll of our questions. She helped remind us of the times that the facility is available.The unit itself was spotlessly clean and the facilities are very tidy. The elevators and carts worked well for us.Thank you to this CubeSmart for making a stressful move so much easier.
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June 2023 by Craig Carvalho
The Staff is Great, all the time !!!The Storage areas are always clean and well kept. Whenever work was done, I couldn't even tell anyone was there.5 Stars All Around !!!
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June 2023 by Debra Perkins
Very professional and pleasant we enjoyed our service I will recommend you
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June 2023 by Shawna Pendley
Rental prices are ridiculous they raise it every year about 50.00 paying 451.00 for a unit is crazy I was there 3 yrs and and it kept going up. Also, there is no light in the units to see. Staff is great however they do not pay my bills. New clients get a discount ( so did I ) But they get you when that discount is over.