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February 2024 by Julian
Very fast service. The staff was friendly and very attentive, definitely will be coming back.
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November 2023 by Bare Kat
Amazing experience, staff member are swift and knowledgeable about there job with excellent work ethics.. best branch Pinellas County,
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October 2023 by ED RIOS
Lacking in customer service. Very slow to help with issues and concerns.
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September 2023 by Britney L
I went to this branch to get help with a replacement credit card with a name change. First of all, it’s crazy that this process can’t be done in a branch. I’ve never experienced that before. I called customer service and they sent me a form in the mail to complete. I was advised to mail the form and my name change documents back. I asked if I could go into the branch and have them fax the documents because I didn’t want to send important documents, such as my SSN, in the mail and risk them getting lost. I was advised that would said that would be fine. So, here I am to bring in my documents and the same girl I was with before said she can’t help me and that the name change form says to mail the documents or send them through a secure message, which I don’t know how to do. She literally told me “next time, follow the instructions because the form says nothing about coming into the branch.” I don’t know why she’s so offended that I came here for help when she and another customer service rep said it was ok. There was no need to make me feel stupid or bothersome for asking for help to send my documents through their fax when I was told it was okay.
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July 2023 by Jenna Vanas
Nice bank attendant. Thank you for your friendly service at approx about 430pm 7/5/23
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April 2023 by Michael Hardy
Never, ever had an experience at chase like this. There is a reason for the 1.8 stars. Never had to negotiate pulling out my own money in cash. I will continue with Chase, not this branch.
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January 2023 by Tim Perry
Mona forgot how to be a professional. Ive been going there for over a decade and its never been this bad. Chase canceled my card without my permission and its been 10 days so far without untill i get one in the mail. .Extremely frustrating. Asked Mona for any help like a temp card etc., and straight up just strarted laughing out loud in front of her coworkers drawing attention saying they haven't had that type of thing for 40 years! Im glad to make your day mona. And she also had a idea that she rush me a card (and charge me!)but its already been 10 days since chase sent it. They stop the card even if you dont want them to if they think its being compromised somewhere. I tried to call them to stop the cancelation but was a holiday. All to be laughed at 10 days later. Im a joking kind of guy, but didnt expect this attitude from a major bank and was an attempt at being belittling. Im looking into a local bank asap.Read james amantides review..is same issue. These employees are rude and you can tell, are used to getting away with it. Since everything is online now, they have like 3 people in there working. All that dont truly care. Sad.
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November 2022 by Kiki P/Walker
I have been with Chase for a few years and I am very satisfied. The staff is very nice and helpful. From 1 to 10 I would rate them 9.99
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November 2022 by Kelly Martin
Went in to open an account. There was only one person working who handles new accounts- sorry can't help you, make an appointment next time. Now I've been calling all morning to make an appointment and no one answers the phone.
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August 2022 by Rob H.
Rude and unhelpful staff. I'll never bank with chase due to their unhelpful ways and disgustingly arrogant attitudes
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March 2022 by Ruth Barber
As with all the local chase branches they do not answer the phone. They say it’s because they’re helping other customers however every time I have gone there they are completely empty!
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February 2022 by Jason Medeiros
Justin didn’t know Chase company policy regarding acceptable ID and refused to setup account (I already have multiple Chase accounts). I left and looked up Chase policy online. Called back and Justin still refused. Asked for manager, Ryan, he also refused and maintained the same pig-headness. I persisted, Ryan placed me on hold and came back with a story that their policy had just changed that week and yes, I was right. My wife and I had taken off work to open these new accounts and arranged a sitter for our daughter who is disabled. Ryan offered no concession or respite, just a “sucks for you” attitude. Chase is bottom of the barrel as far as banks go and this branch is pretty near the bottom of Chase’s murky barrel.
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January 2022 by RHM
The “Vice President” of this branch is rude and useless. I am a Chase Private Client and recently moved to the area. I had an issue with being charged a wire transfer fee, which should be covered with Private Client. This so called manager just made excuses that “policies had changed” and couldn’t help me. I called my previous bank and there was zero issue with crediting me the fee. Chase upper management needs to find a replacement for this manager before it loses profitable clients who won’t put up with this poor customer service.
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October 2021 by dneil schmall
Terrible customer service
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September 2021 by Ron Caruana
Always receive prompt and courteous service.