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December 2023 by Bigboi727 CERT First Responder, USAR, EMS
Easy in and out. Good financial company with some great introductory rates!
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October 2023 by Billie Timonere
Thank God that I don't have Bank of America as my bank! I did, however, have a horrible experience at two BOA branches when dealing with my father's estate. A Clearwater branch on Belcher close to my office, and then in Palm Harbor near my home. I discovered that there's typically only one person at each branch who knows what they're doing. Every associate I dealt with had to ask someone else for the answer...every time... for all of my five visits. I always came prepared with the necessary documents and yet it took hours to complete what should have taken a short time. I knew after my last visit to the Palm Harbor branch that I needed to leave a poor review. My father had passed away and there was one checking account of his that needed to be closed out. Mark, a Senior Banker, shared my grief saying that he had just lost his parent and his colleagues were questioning why he was even at work that day. He looked at me and said, "I just want to help people." That was far from what he accomplished. Of course, he had to ask for help with locating an online form. He then had to go back to that person to ask how to complete the form. Once completed, he had to fax it to BOA's Estate Dept. Mark said that someone from that department would contact me within 24-48 hrs. I never heard from them, so, when I called, they told me they couldn't find the form nor would anyone at the Palm Harbor branch answer the phone after several attempts. Unbelievable! Days later I received a call from the Estate Dept. saying that they were processing a check for me which I would have the following week. It's rough losing a parent, and handling my father's estate with the staff at these BOA branches just exasperated the situation.
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October 2023 by Chris Avatar
I had a very good time at this place Saira Lalmansingh she was very nice to us and very helpful and had a really good vibe to her thank you Saira
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August 2023 by E Goldstein
BOA will close your account if you do not vote the way they want.
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July 2023 by Edward Labrecque
Twice now I've had a scheduled appointment only to drive 20 minutes and the person isn't there. I would say call in advance, but nobody answers the phone there.
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June 2023 by CousinLarry211
Terrible branch. Couldn't even access my own money. Try to come in to get a certified check and they give me a hard time. Definitely do not recommend. The teller whose name was Susie was very rude right from the beginning. And then her manager Bobby came over and he wasn't much better. What a waste of time
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May 2023 by Nina Awad Becklund
I went in there a couple of days ago and my experience was great. I looked on my account and saw that without my permission, BOA made a debit withdraw from my account that I did not authorize. I have tried to call them numerous times to report. One of the ladies working today, said she would call me back after her client left, she didn't of course. So I started calling back and no one would pick up. Then I called again and they sent me straight to voice mail. Let's see how quickly they react when I go in tomorrow and withdraw my money. That is the worst customer service I have ever seen.
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April 2023 by Simply Nate
Needed notary service so was asked to sit after waiting in teller line. The man for notary was on phone. Young man greeted me and informed him I was waiting. Never called me or acknowledged me. After hanging up the phone he darted out the door apparently to go home. I’m BOA customer 30 years.savings /mortgage/3credit cards.
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April 2023 by Winter Tury
Slowest place on planet earth. Their service is absolutely horrible especially in their drive-thru.
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February 2023 by Polina Pyshkina (MakeupByPolinaP)
We came at 4pm for a scheduled appointment and had to complete several operations. Saira helped us with those and we are extremely thankful she stayed till 6pm with us(bank closes at 5pm) to fulfill everything we needed! Very helpful and friendly
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January 2023 by Laurie kennedy
The lady had to drive through can't count. Then because I deposit money she needs my ID.
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November 2022 by Nick Russo
Wow what a terrible Bank! The ATM machine just ate $100 deposit of mine with no receipt or any sort of evidence not even registered in the computer system. I went into the bank hoping somebody had a key for the machine... Yeah Fat Chance Of That. The representatives in the bank were of absolutely no help at all had like five people standing around in suits but somehow none of them were a manager? And the only one was already helping a customer for the entire 45 minutes that I was on the phone with corporate. After nearly an hour stuck in this bank with the worst employees I've ever seen, standing there on the phone with a half dozen customer service associates they say the best they can do is give me a provisional credit to my account on Monday. Today's Friday, I was expecting to be able to use that to pay my bills and now I guess I'm just SOL. As soon as I am financially able I am absolutely taking my banking business elsewhere this is just outrageous.
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September 2022 by Sally B.
Bank of America are scammers!!! STAY AWAY! My husband has a business account with them and they hold his checks for weeks at a time when it comes out of his clients end. The last straw was when they cleared his check waited for us to go grocery shopping then reversed it and have the audacity to tell him he has to wait and now pay a overdraft fee. We will be moving to a credit union and want no part of the fraud federal reserve anymore! This is wrong and you should be in jail for doing this to hard working American families. Shame on you
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July 2022 by Lynn Cook
I went to this branch to make a withdrawal and to have some documents notarized. Service was excellent and expeditious. Friendly and very helpful staff with a high focus on customers. Bobby handled the notary service very professionally, taking time to explain things along the way as well as assuring I was comfortable. I found this to be an exceptional branch. My first time going there.
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July 2022 by Jimmy Abbiati
Came here to deposit a check, and was sent to the back of the line by the teller when I had to make a written correction on the deposit slip. The customer service here makes no sense.
