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July 2023 by Salvatore Accomando
The service from this pharmacy is hit and miss at best. In calling in a prescription for a refill it is difficult to get someone on the phone. Once you do get the order in the turn around for getting it was usually at least 10 working days. The staff at the pharmacy was always friendly and helpful when I picked up my order, so this review is not on them. One time when I received my prescription which is an injectable vial the entire top of the vial was loose and came off. Recently I was advised that there was a problem within their lab and it would be undetermined when and if they could provide me with my prescription. They were kind enough to refer me to an alternate pharmacy that could provide me with my prescription. The new pharmacy did take my prescription order and shipped it the next day. The price at APS was cheaper, but you do get what you pay for.
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July 2023 by Liz W.
I know they are small, but I suffer whenever i have to get a refill. they say they will call back and never do. and the folks are hard to believe. they will say they have sent a prescription request and have a verified fax that it was received and then the doctors officer verifies it was never sent. so hard to trust what they say. very inconsistent service. don't want to say more. but just very hard to get a refill.
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June 2023 by Bliv B.
Customer service seriously lacking. Can almost never speak to someone. Takes them forever to fill the prescription and mail it! Needs streamlining!
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May 2023 by Crashley Capp
So difficult to get ahold of anyone here! The refill email address does not work so you call and the wait times are at least 30 minutes and no one even picks up half the time. When you do talk to someone you are lucky if they get it right and then you have to call back and go through everything again. They cannot seem to get auto refills out the door unless you call. I DREAD calling and having to refill my prescriptions.
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May 2023 by Crashley C.
So difficult to get ahold of anyone here! The refill email address does not work so you call and the wait times are at least 30 minutes and no one even picks up half the time. When you do talk to someone you are lucky if they get it right and then you have to call back and go through everything again. They cannot seem to get auto refills out the door unless you call. I DREAD calling and having to refill my prescriptions
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May 2023 by B S
HORRID CUSTOMER SERVICE!!!! First prescriptions are NOW mislabeled and are not accurate. STATE VIOLATION!I have been a client for over 10 years. Service NOW s awful. They will not and REFUSE to refill AFTER prior to the due date as they always did int past. This adds up to 10 FULL days after you were supposed to receive your prescription. Here is a direct quote form the CS team (who never answer the phone)"The order was released to workflow for processing on 5/8. Our current turnaround time for processing orders to shipping is approximately 7 business days."My Dr. and all Doctors should reconsider ever using this business again. I will never use them again. The customer service is the worst I have ever experienced.
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May 2023 by Captain Kirk
There customer service seems to have gone down hill, recently. After waiting on the phone for around an hour, they know my address and billing information, but not my RX? (I've been ordering them for over a year now). Also, the shipping times are a lot slower (seven days, but sometimes it takes longer). They used to be good phone response times, and good shipping times. That with there 30% price increase on pharmacy items, I really don't see them staying in business that much longer.
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May 2023 by Brad Jerome
Quite possibly the worst business that I've dealt with, ever. Last prescription through them took a month as they were out of the product but didn't even call to let me know. When they finally shipped to me, they lied to me about overnighting it. The most recent prescription, I started 10 days ahead of time knowing how inept APS pharmacy is from previous experience. 10 days after receiving the RX from my Dr., despite multiple calls from me to prevent a repeat of last time, I finally received a call for payment so they could send it out in 5 to 7 business days. So, the turn-around time after they received the RX would have been at least 15 days just to get it in the mail. They made up a story about needing an rx clarification which was completely untrue as verified with my Dr's office (I've seen the RX). Even if it was true, this should be a 2 minute telephone call, not a 7 day delay. This is a poorly run pharmacy service with terrible customer service.
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March 2023 by Marvin Fremont
I've put in prescription orders about 2 weeks ago. When I call regarding the whereabouts of my orders. The pharmacists informs me that the order was set as "attention" and that they needed clarification on something, but not once did anyone call me to inform me that they needed clarification until I called and asked about the order. No one seems to take the initiative to call the patient or provider to inform them of any prescription clarification requests. So now we have to possibly wait another week for the order to be shipped out.
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February 2023 by Stephan L.
High prices - pay upfront Plus crappy service. Takes forever to get a refill And when you pick up it's not packaged properly.
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December 2022 by Naomi Molina
Just bad. Bad customer service. I received my prescription so late and it was half-empty☠️.
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November 2022 by Captain K.
Prices are raised 40% since last year (137.00, now 193.00). Customer service has always been terrible, it is now worse. Be prepared to be put on hold for twenty or thirty minutes after you reach someone.
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September 2022 by Becky K
Their meds are EXTREMELY questionable! They supplied an Rx through Rocky Mountain Rejuvenate out of Colorado and that business is a COMPLETE scam. Do your homework as this so-called "pharmacy" sent medication under false pretenses with no prior communication!! As they've told others, I'm sure I'll hear"they don't have me as a customer". SCARY considering I have a Rx with my name and their pharmacy on it. Not legitimate at all.
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May 2022 by Robert Shaffer
Awesome staff. Pay very close attention to my needs, and well being.
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April 2022 by Jared Mc Intyre
Worst customer service ever. Recalling products, claiming they are resending product to replace over a week still has not shipped. Said they would send packaging to return recalled product that still has not shown. I guess they don’t care about people just $$$.Won’t be using anything from them anymore. Don’t trust them at all!!
