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May 2024 by Brian Cinnamon
Picked up my car after repairing side-swipe damage mid February. The following day a part of my exterior door handle fell off. Further inspection shows the bolt that secures said piece was never fastened/reinstalled after the work was completed. I get it, mistakes happen. They were quick to say they would order a replacement. But an entire month+ later, I called to check in and Mark admitted that he forgot about me. Again, mistakes happen. Ok. But they "had the part and just had to have it painted." I gave it a few more weeks before calling to check in again, Nancy took a message and assured me she would pass along the information. A few weeks later, still nothing. At this point I might as well order the part myself out of my own pocket and spray paint it myself. Atleast that way it will get done. There's just simply no excuse for this. Will not be returning. Plenty of other great options for collision centers in the area.
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April 2024 by dm1927
Took my truck in because of a accident. Meet manager of the shop Mr. Hernandez a very nice person. They had my truck back on the road in under a week. Did a great job, hopefully I won't not need there service for a long time but if I do I will return. Can't go wrong using there service. Mr. Hernandez and crew thank you again...
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April 2024 by TOM W.
Did not do a good job.
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February 2024 by Terry Roberge
Brought my 10 year old Porsche to them after a deer struck the front of my car. It required a lot of new parts due to aluminum not being very pliable. It is beautiful again!! Such great work and they kept me apprised of parts arrival, painting getting done etc. It’s a great group of people over there and the insurance company, Progressive , said they would be good to deal with when I said where I was taking it. Paid my deductible, done.
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January 2024 by Ekaterina Kostenko
It is not known what the quality of repairs will be, but the deadlines are not being met. The repair is very small and in most cases takes a couple of days maximum. They promised to do it for us in a week, but in the end it wasn’t ready, they called every day, they promised it would be soon, but no... I stopped by in person and asked for it to be done, since I needed the car for work and I was losing money every day, but alas, no one was interested in that. . For those who value their time and money, I do not recommend this service. Disappointed
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January 2024 by Joe Rizza
Have had work done previously. The best workmanship and quality. Planning a repaint of my 10 year old car.
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December 2023 by Djabin P.
they evaluated my car at 4 thousand dollars with only 24 miles on it i bought it for 34,000 the sales person is the worst person I've ever seen he has bad breath looks like a drug addict close this dealer then my wife was scammed tom gibbs
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November 2023 by Shirley Sullivan
Marc and his crew went well above what was needed to repair my car after an accident. I’m sending a big thank you for the excellent eye to detail and pleasant customer service
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September 2023 by J Horn
They recently had my car for repairs after getting rear ended. They did an amazing job. It was repaired perfectly. I wouldn't know it had all that work done to it. All the sensors work correctly too. Highly recommend them.
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September 2023 by Roger Eisinger
I want to thank Tom Gibbs Collision Center for an excellent job well done on my car. I especially want to thank the Manager Marc for being a wonderful and thoughtful person. It's greatly appreciated. He will treat you with respect and dignity.Services: Tires
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August 2023 by sandy simon
Went there think I ng the clear coat was coming off our Escalade. Mark looked at it and said it was just tree sap and a professional detailer could remove it. He qas pleasant and professional. I would definitely make it my first stop if I ever need body work on my vehicle.
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July 2023 by Lucy Pierro Correa
Best collision place ive been too . Everyone who helped me with my truck knew what they were doing & they all very detailed about there work & super profesional ….
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March 2023 by Justin B.
New to the area, drove by and saw a vehicle that caught my eye. Stopped in and spoke with Bill (salesmen), extremely friendly and a bottom line guy. Did the paperwork and got set on a monthly price and i was to come back the next day and pickup the vehicle, when i got there the next day the car was out front looking great and at Bill then informed me he got the monthly price lowered 100 bucks!!!! This is my 4th car buying experience and by far this one was the most pleasant! 5 out of 5 stars!!
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March 2023 by bob guarnaccia
Professional, they repaired my late model kia that was hit while parked,the vehicle had body paint and extensive electronic ,replacement and calibration.They did excellant work and take care of insurance issuesServices: Electrical
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January 2023 by Tony L.
Wow, where do I begin with this dealership? If I could give them a zero star rating, I would after the shenanigans these guys put me through today. First off, I'm an online customer (beware: online customers are treated as second class at this dealership). I inquired about a particular truck they had listed for sale. It's been listed for awhile and I decided to pursue a possible purchase and asked questions and requested pictures and video (which is what you do if you're trying to purchase). They responded with pictures and video sent by a salesman named Keith. I was in constant discussion and back and forth with Keith getting information about the truck. Then, I had an issue with some pinstripes that were on the truck and asked if there was a way to remove those. All the sudden, I get a message from Keith, "Truck just sold to another customer. Let me know if you are interested in something else." No initial apologies or anything. Keith didn't even have the decency to tell me that someone else was test driving it at the same time I was trying to proceed with acquiring information and a possible purchase. So.. out of nowhere, the truck just happened to sell AFTER I was already inquiring and attempting to proceed with a purchase. Case in point, If I had been at the dealership, physically, this would've never been allowed to take place because I would've already pulled the vehicle aside and we were discussing a possible purchase. Why didn't this happen for me? I gave them every indication I was seriously interested. This rule, apparently doesn't apply to online customers! Apparently, if you're online, you're not treated seriously, fairly or equal to those who walk in. They made that perfectly clear today by wasting my time and leading me to believe I was able to buy the truck and then allowed someone else to take the truck and purchase it. Try doing that at a dealership if you are in person. See how far you get! EXAMPLE: Suppose you go to a dealership and test drove a vehicle and we're asking questions about it.. what does the dealership do? They set the vehicle ASIDE because you are inquiring and attempting to buy it. If someone else walks in after you and asks to see the same car, what do they tell that customer? They would say, "sorry, that vehicle is spoken for and someone is attempting to buy." If it doesn't work out with that first customer, THEN the vehicle gets put back out and someone else can then attempt to test drive or purchase. This is how it works and the same courtesy should apply to an online customer. I tried emailing the owner (I'm assuming) by the name of "Tom Gibbs" but (of course) he didn't care. All he cared about is that it sold.. not the unfair way it happened. This dealership was unfair to me as an online customer. Not only was my time wasted, I wasn't given the same rights and privileges as the customer who walked in and was able to grab the truck after I was making an attempt to buy it. Online customers are apparently not taken seriously and treated as second rate here. They made that abundantly clear today.EDIT: My response to Tom Gibbs reply: Again, I was already attempting to purchase the vehicle before you allowed the other customer to test drive the vehicle. The test drive shouldn't have been allowed if I was already attempting to purchase. It wouldn't have been allowed if I was there in person, correct? I would've made sure of that. You would've clearly told him someone else is now trying to purchase and I should have at least been asked first! I wasn't given that opportunity. Also, your reply to me through email earlier today clearly stated that the other customer didn't commit when he walked in your dealership. You now tell me he came from an hour away? I see. So, according to you, he had to "test drive" it and take it to his home first to see if it "fit in his garage." You're telling me that you allowed a customer (who hadn't
