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December 2023 by Cay H.
0/0 if I could. The customer service in the service department is terrible. They don't want to help you and they have people in there that shouldn't be in customer service. They're condescending and rude. I'd rather pay for my oil changes than set foot in that place again. You won't be getting a recommendation from me. In fact, I'll be telling people to go elsewhere.Edited to say: No all of the people in Service are nasty. There are really great people in there but a few bad ones ruin it for everyone. I personally wouldn't buy a banana from that place but that's just me.
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October 2023 by Ashley G.
PROTECT YOUR ELDERS FROM THIS COMPANY! On Monday, October 23, 2023, my aunt purchased a used vehicle from Palm Coast Ford. She is suffering from cognitive decline and typically does not know the current year. I called immediately after she told me about the purchase as she could not tell me how much the vehicle cost, the APR, or who even financed her. (With her credit locked down with Lifelock, I was quite alarmed she was even able to be financed.) She could not find a copy of the contract. I requested a copy of the contract over the phone after telling them I am her durable power of attorney. They declined and said she would need to come to the dealership to get a copy of the contract. I stated I would come to the dealership with the DPoA. I went to the dealership on Saturday, October 28, 2023 with a copy of the DPoA and waited for the finance manager. He was busy. I asked for the sales manager and explained the situation and asked for a copy of the contract. He took the DPoA with him and came back and stated I would need to bring her in. I declined as the DPoA gives me all rights to handle ANY and ALL financial affairs for my aunt. He went and got the General Manager Don York, who aggressively came at me with my DPoA papers and stated that he would not read it as he didn't have time and I would have to bring her in or come back on Monday so somebody else could read them. I declined again and said you just have to read this section and he started began to berate me in front of his sales staff. My husband, who is mild mannered and everybody's buddy became upset with how he was speaking to me. At that point, I decided it was time to leave as I won't be disrespected by some man who obviously has something to hide. I certainly would not bring my Aunt back there where they will speak to her like that and embarrass her. Moral of the story: protect your family, especially your female family members, from these two men!
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October 2023 by Anasofia J.
Do not bring your vehicle here for service. My mother purchased a truck from here about 4 years ago. has been spot on with bringing it in for service on the date or before and had never once been informed of anything that needed to be fixed at any point of these 4 years of her bringing it to them. recently she was driving the truck to Ormond beach and randomly the vehicle started shaking and bucking. she had it taken to Jon Hall chevrolet and the service there was so nice and they informed her that her transmission fluid had never been changed and it ended up totaling the transmission. 6800$ to replace the transmission. I talked to palm coast fords service advisor and went through any service recommendations and they had never once informed her of needing any sort of transmission services. they always told her that her truck was in perfect condition and did not need anything. they have been extremely unhelpful and. Rude. they basically told me that it took too long for them to inspect the transmission and so they never did it. they said it was my responsibility to request the service to be performed even though she asked for a full inspection every time. save your time and money. stay away from here
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October 2023 by Mayra V.
Basically we took your Lincoln navigator to the Ford dealership to have the windows, air conditioning fixed and new tires rotate and balance placed on the vehicle. We spent thousands of dollars to have the AC fixed and new tires put on the truck. They never diagnose the windows or gave a reason why. When mounting new tires on the navigator they broke one of the four tire pressure monitor gauges. They would not take ownership for it and tried to charge us an extra $250 to replace the sensor they bro and refused to take credit for breaking it. Worst experience at any dealership ever.
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September 2023 by Mike M.
Needed service they offered to pick up and deliver my vehicle or come to me and service it. I had them come to me using their new mobile service. I was busy that day but they called to remind me I left my key inside the truck they did the needed work and sent the bill right to me on my phone where I paid. Never had service like that before, felt like a true VIP. Special thank you to Collin my mobile service guy.
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May 2023 by Cynthia G.
Went in for tire rotation on my electric vehicle. 3 days later all my tires were flat. went in to fix a computer issue. was told on the phone I would get a loaner car. you don't get a loaner if you do not buy from them! I was very upset because that is not what I was told on the phone. Service manager came over and was abusive and condescending. When I told him he needed to look at my tires too he gave me my keys and refused service. I know it sounds like I was an angry abusive customer but that was not the case. I am a 64 year old woman who was just trying to get her car fixed and receive a loaner to be able to get home. This service manager was not helpful in any way shape or form. He did not want to solve my problem! DO NOT GO TO THIS DEALER!
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May 2023 by Lisa L.
It has become very clear that PalmCoast Ford does not provide good services nor do they care about customer satisfaction at all. I recently got a new set of tires and have had to take my vehicle to another shop to be fixed. Two visits and 10.5 hours later I was left with a vehicle that shakes at any speed past 50 mph and three different tire pressures (They did fix the right drift but that's about it.) I called the service department today to get the alignment reports and DOT numbers so I can get recall notifications. I have yet to receive the information and got the impression that I may not be given it. When I called a second time to check on the status of the information I was told that "the service manager can't just come to the phone whenever."I also recently got an oil change, hence the new tires, and the service report has no information checked on the right brakes. Were they looked at? What else was overlooked?Save yourself a lot of time and frustration by taking you vehicle somewhere else for service.
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February 2023 by Charlie P.
I believe that I should just Trade my FORD F150 Lariat for maybe a CHEVY TRUCK, Maybe a DODGE?Someone Has to have BETTER CUSTOMER SERVICE THAN FORD, Gary Yeoman, Palm Coast.....No One Cares About The Customers anymore!!!!
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November 2022 by Josh York
The parts dept is absolutely fantastic! They stock everything from OEM to aftermarket to fit all your needs! They are always ready to help you get the best parts for your car and will go out of their way to help get the job done! Highly recommend for all your factory and aftermarket needs!
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September 2022 by R L.
I made a service appointment 2 weeks out, when I made the appointment I asked if rental cars were available and was told we use enterprise. I said great can you arrange one. I was told yes they could have a car available to rent. I show up..I am told they don't do rental cars and nothing is available. The manager basically walked me out of the building and said my car is not in warranty and nothing he could do. I said I don't expect you to pay for anything but your reservation person told me they could arrange to have one available. I never raised my voice, said a bad word but he didn't want the other customers waiting to hear him tell me he didn't rent cars. Unprofessional and extremely disappointing. Avoid this ford dealer
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April 2022 by Bill M.
Palm Coast Ford recently added a Mobile repair service that I have used a couple of times. I happened to be their very first mobile service customer on 4/22/2022, when they came to my home and fixed a recall issue on my new F-150. They did a great job, and were fast, courteous, and professional. Today, TJ and another technician came out to do my truck's first oil change and tire rotation. Once again, they were fast and very professional in how they took care of my vehicle. The mobile service was an extra $39, which I was more than happy to pay. I didn't have to drive anywhere, I didn't have to leave my vehicle, and I waited comfortably inside my own home while the Ford guys did their thing. Awesome service! Thanks, Palm Coast Ford!
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April 2022 by Cassandra V.
This dealership will cheat you. They charged $8000. over invoice! They told me I could keep my trade because they couldn't give me anything but payoff. That they wouldn't be able to make anything off it. They posted my car for $9000 above payoff while telling me I could come get it within 30 mins of them getting it. Then said I'd have to pay them over $5000 if I wanted it back. My 2020 Mercedes GLA 250 only had 8600 miles and still under warranty. If you check the site you will see it. My payoff was only $30k
