CVS Pharmacy in Palm Coast is a convenient neighborhood location dedicated to serving the health and wellness needs of the community. The store is well-stocked and very clean, offering a variety of OTC meds and small shopping items inside. The pharmacy team includes friendly and helpful staff who are appreciated by customers. Many customers mention the pleasant drive-through experience, with staff who are fast, helpful, and always greet with a smile. Inside, the checkout staff are also friendly, knowledgeable, and eager to assist, with one employee noted for her years of service and her cheerful attitude. The pharmacy provides prescriptions for families, and some customers appreciate the advice and quick responses from pharmacy technicians and consulting physicians. The pharmacy team often goes above and beyond, with staff like a young lady praised for her professionalism and kindness, and another employee recognized for helping save money with insurance processing. Customers value the staff’s positive attitude and the effort they put into their work. Despite these positives, there are some issues. The store has recently remodeled, but wait times have not improved, and both inside and drive-through lines are common. Customers find it difficult to speak directly with pharmacy staff by phone, often being directed to voicemail, which can delay urgent needs. The pharmacy sometimes experiences shortages of important prescriptions, especially for specialty medications, leading to frustrations. Staff turnover appears to be high, which may impact service quality. Overall, CVS Pharmacy in Palm Coast is a friendly, clean, and well-stocked store, but improvements in service speed and communication could enhance the customer experience.
