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February 2024 by Michael Tellex
Needed to simply pickup up a test collection kit, no appointment necessary said my doctor. Waited 10 minutes before I saw anyone I could ask a question of. Then was told to check-in and that someone would be with me soon. 30+ minutes later I left having accomplished NOTHING, but being late for work! Quest’s Waiting Room has no way to talk with anyone. There are two locked doors and a TV, that’s it!
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February 2024 by Oril Oril
I am a needle phobic, so walking in to get my blood drawn is always anxiety producing for me.I have found the technicians at quest to be caring and professional and this helps. Today I had the loveliest lady, her name is Egypt. So sweet, I almost forgot that I had a needle in me, that’s how kind hearted and gentle she was. Hard to give 5 stars for a blood draw, but Egypt deserves every bit of it!
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February 2024 by Lauren Black
I had an "over the top" great experience at Quest this last time! I had an appointment set up, and even was about 5 minutes late, yet got to skip about 10 people in the waiting room (so definitely make an appointment!). Then, Mary was SO great! She gave stickers to my 2-year-old to keep him entertained and was so good watching him while I did the urine test. She also provided a few stickers for big brother who was at school, so he wouldn't be jealous later. When Mary did the needle prick I didn't even feel a thing! Best blood draw experience ever!
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February 2024 by Debby's C
Thank you to the phlebotomist who drew my blood today. You are a pro at what you do. I appreciate you !!
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February 2024 by Steven Coutoumanos
There is no reception area for walk ins and it’s impossible to contact anyone on the phone. What!!!!
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December 2023 by Alicia Van Arsdale
I’ve had blood drawn at this location 5 or 6 times. Every nurse/phlebotomist and administrative staff has always been courteous, caring, and efficient. I most recently had blood drawn by Derek and he was great- quick and painless while being friendly and thoughtful!
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November 2023 by Deneyse Barnard
WeGo there weekly. The staff has always been very kind and patient w our daughter. Sometimes there are long wait times but that’s the companies scheduling problem.
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August 2023 by ROBERT HOFFMAN
Appointments are a joke, way overbooked.....that will never change. Plan on at least 30 minute wait WITH an appt.
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July 2023 by Kim G.
ZERO STARS. This lab is AWFUL. I went in on Friday July 21st for a simple blood test. I'm very familiar with blood tests since I have a physical annually and donate blood annually. I've never experienced anything like this before. When the phlebotomist started taking my blood, my entire arm began burning badly. My entire arm, not just the testing area. I repeatedly told the phlebotomist something was wrong, but she ignored me and continued. I ended up with severe bruising all over my arm. My arm has been in pain for 5 days now, following the blood test. I couldn't straighten it out. When I returned to the lab to show them what they had done, all they did was look at it shocked but offered no apology or guidance. I had to call the corporate office. They're "investigating". I'm sure nothing will be done. I would stay far away from this awful place unless you want to look like the images here from a simple blood test , for a week later! Very unprofessional and incompetent.
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July 2023 by patrick keeney
Suggestion you pack people in tightly in the waiting room maybe consider putting a small intercom system outside the front door so those who are vulnerable IE: Cancer patients etc can wait outside in fresh air while waiting to be called.
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July 2023 by Debbie Isaza
Maybe we came on the right day We had no wait, friendly staff and excellent service. I was seen by Valerie, friendly and efficient. No complaints at all.
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June 2023 by Evelyn Rodenberger
I've been to Palm City multiple times. It extremely clean, the staff is excellent, the results are quickly shown on My Chart. If you get an appointment it is easy to get there and get back home. I've been to several other Quest's and this is the best of them all.
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June 2023 by Greg Felt
45 minute wait for a frozen sample drop off. Even asked one of the employees (during the short time they are calling people back, there is no front desk or anything) and told them it’s frozen. Was just told to wait for my number to be called.I HATE having to come to this place, it always takes forever and the staff are extremely rude.
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May 2023 by Michèle Primerano
My 6yo daughter and I had to have bloodwork done today and I cannot speak highly enough about our experience here. We were walk-in’s and we were seen within 10 minutes of arrival. The place was very clean. Mallory and the rest of the staff were so warm and supportive knowing my daughter had I are terrified of needles. They knew exactly how to deescalate our fear and help us through it. It was such a pleasant experience that from now on, we’ll be driving the 25 minutes to go here instead of the Quest in the Walmart on Gatlin just a few minutes from home, because it’s been a horrible experience there every time. It’s worth the drive!
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May 2023 by Rene Deleon
Easy check-in. Names displayed. Technician Mary has hands of gold. Staff is great, helpful, and kind. attentive.
