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July 2024 by Gabrielle Wall
Today in the pharmacy the lady named Trupti was rude. I got to the pharmacy at 1:28, they go on lunch at 1:30. Which I only found this out today. I was unaware that was their lunch time. It would have taken 2 minutes to put my insurance info in but instead when told her about my insurance she huffed and said “you can come back at 2 cause we closed”. This upset me because when I do my job, before I go on break I FULLY finish my job whether I go over 5 minutes to or not. You have a responsibility to help your customers it’s literally your job. Respecting customers always comes first. I felt rushed and dismissed.
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July 2024 by linda M
The Palm City CVS is the nicest one I have visited! The store is clean and meticulously stocked The staff is genuinely helpful and accommodating It’s a rare gem I highly recommend
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July 2024 by Thomas D
The terrible service is the best part of this location. The worst part, the incredibly obnoxious condescending bully that is "Kimn", the pharmacist. She is an unfunny clown.
There has yet to be a kind word ever said. She slams the phone in my ears and even slammed the window (after waiting in line for 20 minutes) because it was her lunch hour. As if only she can run all of CVS. She is so rude and nasty it's a disgrace. If you are waiting in line, which can be for 20-30 minutes easy as they are so slow, and it is coming up on lunch, there is no notice to the people that are in line waiting their turn. She slams now the window gate and sticks a "come back later sign". So rude!
Today when I called to see if they have the prescription my doctor ordered, she demanded I come down because she was too busy to answer a question I asked her why she thought that type of behavior was ok and she went off.
I get to the store I spoke to another young lady, but same bad attitude by name Amanda. It turns out my doctor made a mistake and gave me a wrong code. All of this could have been handled over the phone but no, Kimn says she no longer answering any phone calls and yet when I was there in store she took many calls from other people so it might just be discrimination.
Kimn continued to talked over me and had her minion Amanda tell me I should change pharmacy to Walgreens. That was the best advise I ever got from this cesspool of low quality losers. Since Walgreens got wise to separate from her it's probably a safe place to go for my prescriptions. After all this Kimn induced drama I asked Amanda if they even carry the drug. Get ready ... They do not even carry it. Imagine that. So unhelpful.
It's time to admonish this unprofessional abhorrent behavior. There were 5 previous belittling interactions with Kimn, this was the 6th and hopefully final one. I'm not changing pharmacies to satisfy Kimn's aggression. She is free to retire or change locations if she can't handle the regular work stress.
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June 2024 by Penny Stalker
The always know my name and are very helpful! I enjoy shopping and filling my prescriptions at CVS, The Pharmacist and ladies in the Pharmacy all always smiling and extremely helpful!
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June 2024 by Kathy Trahan
again I just want to say that the workers in the front of store are friendly and helpful and in the pharmacy dept all the workers are great they always go out of their way to help me with my workers comp issue and take their time to help me
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June 2024 by Victoria LaSasso
Hands down the ABSOLUTE WORST pharmacy ever! If you’re looking to waste easy 20 + min behind ONE person and then wait another 10 when you’re at the window - this is the place for you! They screw up my meds on a regular. I’ve expressed my need to have my cardiac meds on auto refill at the same time every month, that’s how it’s prescribed from my drs and ONLY they could screw that up, CVS! Unfortunately, this is where my ins is accepted, I miss Walgreens on Martin Downs terribly!
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June 2024 by brandon hopkins
Good experience when I go there, Ruth was very pleasant, checking me out and helping me with my coupons, but she was the only one in the front, I suppose that store is short staff? I felt sorry for her due to her taking 3 customers at the same time and answering the phone, i would suggest Cvs Corporate give the employees more hours and give that lady a raise, because she goes above and beyond for the company, you can tell she cares for the customers! More hours and more raises for the hard working people there!
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June 2024 by Tara Jacobs
I’m DONE being bullied into using a self checkout machine. I don’t shop at Walmart for this same reason. I suppose I’ll be heading back to Walgreens for my needs from now on.
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May 2024 by Jennifer Long
This pharmacy is excellent with an exemplary team! They are extremely busy but tirelessly strive for excellence. Today, they went above a beyond to get me my Rx that has been out of stock but additionally went even further to get the price to the absolute lowest possible. I am very grateful! Ruth, Amanda, Kimn and Kujamah are truly the best!
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April 2024 by 5 Mulcs
We say thank you but you give a dead pan stare and no response. Maybe if you're employer would replace your terrible intercom system you could do your job without treating people so miserably.
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March 2024 by martin brown
Returned item no questions asked and store fully stocked
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March 2024 by Janice Robson
Should have trusted the current star rating.They misled & greatly inconvenienced me, put my health at risk, and topped it off with appalling rude customer service.My wonderful local Publix pharmacy had doubled the price of my medication this month, so I called around and found CVS (in same plaza) had it in stock and at the regular price, and could fill it immediately. Wonderful. I just had to provide my personal information and they’d take care of the transfer.The transfer from Publix Pharmacy was completed with 30 minutes.I was then told that they wouldn’t be able to fill it until the following morning, but it would definitely be ready for pick up at 10am. Ok, no problem.I arrived at CVs at 11am and told they don’t even have it in stock and no idea when we will be getting it!Also they said something about insurance not covering it and so it will be $600 if and when we get it. I self pay anyway.Confused. I repeated what I was told on the phone yesterday, they reacted in disbelief and asked for the name of the person I spoke to. But I hadn’t thought to ask during that call.I requested the prescription be sent back over to Publix Pharmacy then - who had had it ready for pick up the day prior. I’d suck up the extra cost.They said NO, the rules mean I personally have to now contact my (notoriously difficult to get hold of) doctor and re-request the prescription and that it be called into Publix.I did that and went to Publix Pharmacy to explain what had happened. In the meantime, they had sold out of my medication.They are now waiting for a new prescription from my doctor (which I’m told could be hours to days), and then the new supply to come in.This has made for an unpleasant morning and now I’m facing the prospect of several extremely unpleasant days with risk to my health.Terrible, just terrible CVS - why on earth would you have done that? Is there some staff bonus for prescription transfers or something motivating this?
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January 2024 by Shirley Mcneal
Bad parking
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December 2023 by Brooks Varnum
Customer service is hands down the worst I have ever seen! Was trying to get a prescription moved to this pharmacy as we were closer to it and the team would just hang up on you. When you call back they would pick up the phone and say “30 min wait time” then send you to a voicemail to start the whole process over again. I wish I could give negative stars
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December 2023 by Catherine Griffin
Love CVS!!
