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September 2024 by Andrew Lauria
Without question the worst experience with any automotive related business in my entire life. I brought my Volvo in with a bad clutch a year and a half ago and it took nine (9!!!!) visits over a few months time for the shop to replace it and get it right. (Every time the car came back to me, something else wasn't right. For example, one time the reversing lights didn't work. The mechanic never plugged them back in after replacing the clutch.) They charged me for a host of parts pertaining to the clutch as well as steering components and engine mounts only to find out later that they never replaced some of the parts I paid for. I just found another original, old engine mount that I paid them to replace a year and a half ago. Among the host of issues after the car was returned to me, I discovered a couple of missing bolts from one of the engine mounts. Not safe and terrible workmanship. I spent thousands of dollars here and received terrible mechanical service and was lied to at least three different times. And to complicate things further, the shop went through three different managers at the front desk during my time dealing with them. Literally nothing went right, from start to finish even though I was constantly assured by the owner that he would make things right. He never did. I would completely avoid this business at all cost.
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August 2024 by R
Took my car for overheating. When car was returned to me, my check engine light was on and my O2 sensor broken. Was told it would be an additional out of pocket fee as my warranty did not cover those fixed conveniently. Major rip off and scammers!! Do NOT go!
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June 2024 by Micah “Micah Todd” Todd
Trustworthy and more affordable! What else do you need? Actually, they were pretty efficient all the times I have been in, so that's three things! Thank you!
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April 2024 by Kimberly Marshall (Kim)
Great staff. Good prices.
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February 2024 by Cody Lewis
The best car service I’ve ever had. Everyone was so friendly. The service isn’t just quick and affordable, but lord knows they did an outstanding job on my vehicle. I was so worried because I work from my car, and I couldn’t find anyone who could get my car fixed in a timely manner. I explained my situation and they were so quick and supportive in having me bring it in and get fixed same day. If you’re needing to take your car to the shop, this place is 100% the absolute best option.
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December 2023 by Jarret Gross
This place has the worst communication and customer service I have ever encountered. Do not go there if you value customer service.
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December 2023 by Diane C
First trip to Crown and was very happy with their attentiveness and assistance.
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November 2023 by Marc Cohen
HORRIBLE PLACE, terrible service the techs have no clue what there doing they are all druggies, the manager is a old hot head cursing at customers, Todd the owner is a good guy and is very knowledgeable but he’s never there so these people he has working for him make this place one of the worst places to bring your vehicle I brought my 7.3 diesel (one of the easiest diesels to work on) and got it back worse then it was.Service: General repairs & maintenance
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September 2023 by Jim Zabriskie
My daughter googled this and sent me here for some oil and filters. She said the lady at the counter seemed really nice so I went and gave Nicole my keys and got that same welcoming attitude. She was awesome and so was the tech that took my car. I just met them and I felt like I was with family. They took care of everything, quickly and professionally for a reasonable price. My family could have a new mechanic here. I was happy and will be going back for some tires soon
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September 2023 by Alen Vartan
Great people and they are quick and take walk ins and you can be in and out in less than an hour.
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September 2023 by Suzanne Eckel
We would like to thank Todd and his crew for a fabulous experience! We had kind of a unique issue, and Todd thought out of the box to find a solution. We are extremely happy!
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September 2023 by Jeff Fountain
Okay. I felt that I needed to edit this post just a little after speaking to the new manager. The lady that I had spoke to originally who was very rude is no longer with that company. And I can see why. So I will be giving them another chance. And the gentleman that I spoke to on the phone was very helpful.
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July 2023 by Jim Rose
This was my first time to Crown and they exceeded my expectations. I had shaking in the front end when braking and took my car in on a Friday morning. Buddy at the service desk communicated with me early in the day after the shop diagnosed the problem. They texted me the estimate for approval, a price I found to be very reasonable. The car was repaired quickly, at a very fair price and the shop's communication with me was quick and efficient. Great experience!Service: Auto brake repair
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July 2023 by Lisa DeVries
Buddy and Todd are totally awsome. Made my trip possible to IL by fixing the car last minute on a Saturday after regular hours. Plus drive me home while the car was getting fixed. Totally happy!!!
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June 2023 by Meka W
Experienced some tire trouble on my way back home from a trip.And we stopped at this repair shop.They were friendly, fast & had great hospitality. They took care of my friends and I. Thank you for your outstanding customer service <3
