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February 2024 by Michael Biddle
I Strongly recommend going to the At&t Store in Palm City, Zach Was EXTREMELY help full and made the process getting my new phone and transferring my Data to my new S24 Ultra. If I can rate Zach higher then a 10 or 5 Stars I would
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February 2024 by Jean Santiago (Sydrel)
Amazing store.
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February 2024 by Dustin Ovian
Zach was great!
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February 2024 by Susan Fleury
Wish there was a zero, so had to put one star. This Store is a nitemare, change workers every other week. I turned in my phone on 8/26 for $1,000 to go toward a new phone. Till this day 2/8/24 still have not seen a penny of the credit on my bill. Endless calls , found out they didnt send my returned phone to the warehouse till Oct 14, 23 from 8/26/23. I have a receipt from Ruben manager showing it done on 10/14-I Should start seeing credits on my bill in 1-2 months, since then spoken to 5 different people at this location and they say they will call back and do not. They told me to call 877# like its my job now to fix this problem. I did call today 2/8/24 on hold with April for 45 min while she talked to trade in dept, couldnt give me a definate that they in fact had my trade in and a credit was being worked on....I of course couldnt talk to trade in dep., I guess they are the Mafia. April then sent me to another dept that just spun you through press 1-5 but known of them worked, just kept repeating it over and over. ThenI got an email to track my trade in but needed a 14 digit # that I did not have. I went back to Palm City store in person tonight and met Zac , went thru the whole story with him , and yes I was angry and he said it was out of the stores hands once they send out the phone. He told me to leave the store or he would call police, I told him to go ahead. I was outside the store about 10 min later MC Sheriff officer arrived, he spoke to Zac in the store then asked for my ID and I said what for, he said he is writing up a order that I was not allowed back in store for 2 year period, if I didnt give him my ID he would have to arrest me. If I return to store I will be arrested for tresspassing, can you imagine. RUN FROM THIS STORE! I am far from done with this incompetence and treatment from At & T.
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February 2024 by Jason Paukune
Mathew/Matt was awesome give this guy a raise he has a baby at home and will be the future of your business if you take good care of him.
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February 2024 by Mkecrm 49
2/02/24 afternoon Appreciate the great service and help getting my order in motion for my Galaxy S24+Mobile Phone.
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December 2023 by Teddy Hassel
Working with Zach has been the best experience I’ve ever had with AT&T…very thoughtful and helpful! My family and I will be hopefully working with him for the many years to come!!
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December 2023 by Eli
PLEASE READ!!!!!Unfortunately this location is one that’s ran by District Manager Daniel Palleschi who is known for not supporting his staff and locations. As all his stores are ran by kids and not by people who have experience. These kids are trained to up charge your bill and make you sign up for add ons and rate plan changes. This dishonest behavior and business is encouraged by the District Manager so good luck getting any help. They’ll refer you to 611 and not offer you any support within the location. I would recommend you go and switch to a carrier such as Verizon or T-Mobile who have a much better staff in place. At this point even cricket would be better because Obviously this 3rd party franchise is losing customers daily by the amount of complaints I’ve read from multiple sources. Specifically the locations from fort price all the way down to Palm beach gardens. What a shame AT&T use to be a trusted company.
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November 2023 by Susan Griffin
Great store. Zack was amazing!! He was professional, patient, and helpful walking us through the purchase of a new iPhone. The other employees seemed also quite good. I will definitely try to go in there when Zack is there.......He is that good!
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November 2023 by Patrick Starrs
I had a good experience at ATT speaking with Zack, who answered my question immediately . He is very knowledgeable and pleasant to deal with. He answered other questions l had as well.
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October 2023 by Alec Westmoreland
Friendly staff I met today while stopping in. Clean store too ?
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September 2023 by Arlene Witherspoon
Palm city store was great. Nicole was patient and wonderful
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August 2023 by teri barbera
I had a wonderful experience at the store with Francois, however, I returned to the store and needed more assistance, and a young lady that greeted me was not very helpful. The manager, Josh, came to my rescue. So my experience at the store was good and bad. Thank you Francois and Josh for your professionalism and help when I really needed you.
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December 2022 by Tre Bae
I love this AT&T store! They have the best customer service! Everyone there is so friendly and knowledgeable about the products they sell. They are part of the reason I keep my service with AT&T. Julia, Matt, Sam, Jorge keep up the great work and thank you!
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December 2022 by Blake Casino
Matthew went above and beyond with assisting me with getting a replacement phone. It looked like my account was going to prevent it from happening that day but Matthew got it done for me. Highly recommend this location, clean, organized and well staffed. Highly recommend Matthew for the experience.
