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February 2024 by Rosario S. Cassata (Batman)
The RealReal Store is small consignment store that sells a lot of preowned designer items including handbags, clothes, jewelry and more. Whatever you see online they can transfer in the store so you can see in person. There are some good deals if you know your products.
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January 2024 by Michelle Glassie
I go into the store in Palm Beach and both Rashad and Aubrey are super helpful.
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January 2024 by Soha Samy
The worst thing that I have made, they took my bag for consignment after evaluating it in store and described it as in (excellent condition , with no sign of wear) and after 2 months they send me an email that they can not accept the bag due to the odour in it, and shipped it back with smell and scratches everywhere. Now I have damaged bag no money no execellent condition bag.
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January 2024 by lucia provenzano
Decided to consign with The RealReal the bubbly rep was very convincing on digging for more things so I can get more out of commissions and bonuses they made it seem like it was the greatest thing in the world to do well I consigned 60 of my items! low and behold things were priced at Rock bottom !brand new Hermes scarves was sold for nothing. My Gucci black canvas mint condition shopper was sold for $200. I got $88 for it. Needless to say over $2000 of my items were sold and it’s December. These items were sold in October I’m still fighting for my commissions to be sent to me. They keep telling me that it was re-issued, or they can’t merge my two accounts which had direct deposit establish from the beginning I’ve spent many hours trying to get everything done and got nowhere. I finally got all my items returned to me because after what I saw what I got from selling with them was peanuts. This is the worst company to deal with , please do yourself a favor. Do not deal with them selling your own or give away your items.
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January 2024 by Jenny Kupershtokh
Very bad experience with selling items, lost a lot of money. No one explains anything to you, or confirms that you are ok with the commission that you make. They took more money of my items than i did, and sold them for pennies. Save your money and sell yourself through poshmark or other sites. Now i can understand why the reviews are so bad.
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December 2023 by Katie G
I consigned 15 or so high end pieces with The Real Real.The consignee I worked with was very kind.. but I earned pennies.A perfect condition Burberry coat, Gucci bag, LV purse, Tory Burch boots.. the list goes on. I would have saved these or sold them on Facebook had I known how little they were going to sell them for. I earned $81 for my Gucci bag, $34 for my Burberry coat and $14 for a large leather Tory Burch bag that's a current style. I feel a bit side blinded and I recommend you just sell yourself or donate!
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December 2023 by Gregory Forrer
Mother-in-law recently received a check from these folks for $0.20 ... that's right, 20 CENTS! Unbelievable audacity ... wouldn't step foot in the store or do anything with these REAL FAKES! Beware!!!
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November 2023 by Sabrina D'Amico
I love this store. I mainly shop online with zero issues, with items looking brand new! Great deals for quality clothing. I am a regular shopper on this site and if I did have a problem they would quickly resolve the issue if I wasn't happy. Best place to shop for designer goods!
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November 2023 by Tanis Whyte
I was sold a bag that was neon green/yellow. It did not vaguely resemble the picture. It cannot be returned but I was told I could consign it so they can sell it again. Fashionfile a reputable company that takes returns. Do not purchase from this company.
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November 2023 by Grace Hoyt
I had the worst customer experience of my life with the RealReal. I asked to update my shipping address within 30 seconds of ordering an expensive art piece as they had my old address saved and they said there was nothing they could do and they only refunded shipping costs. This is ridiculous that they can’t update a shipping address, and despite going to my old address within hours of the package arriving it was nowhere to be found. Now I’m out hundreds of dollars and every time I look above my couch to where this art piece would’ve hung I’m reminded of this horrible customer service experience. This piece is very rare and I’m unable to purchase it now as I bought the only one available. I was excited to shop the RealReal and thought I might become a regular customer - but this service is appalling and I highly recommend folks to reconsider before purchasing. I’ve also learned that had bought this item through a better company (for example, eBay or Artsy) I would’ve gotten a full refund.
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October 2023 by Joelle Burgman
Thank you so much Aubrey for your help.What an amazing teamSo helpful and nice . Highly recommended
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September 2023 by Gem Vozza Moscato
Kristina , the store manager was exceptionally helpful in every way. I could not believe how organized everyone is in handling their business. The Chanel expert examined my handbag and put it up for consignment. The Rolex expert adjusted the links of the two Rolex is that I purchased according to my size. I love the store.
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September 2023 by N F
I was pissed that the representative and I were misunderstanding each other due to language barriers. Finally I gave up and called my local Palm Beach store. Christina was so helpful and was able to solve everything in under 5 minutes. She was patient and even gave me free express shipping!
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August 2023 by A F
I was pissed that the representative and I were misunderstanding each other due to language barriers. Finally I gave up and called my local Palm Beach store. Christina was so helpful and was able to solve everything in under 5 minutes. She was patient and even gave me free express shipping!
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August 2023 by Karen Uhlig-Reiner
Did not realize anything I was interested in was at other shops...Came to visit West Palm, expecting to see (and purchase) the shoes on the website, only to be told they were most likely in Texas..store was small, overpriced, and had a very limited supply of anything. Sellers were nice enough. 2 LV bags were obviously pre-owned, and could almost be purchased down the street at the actual LV store very just a little bit more over what they were asking..