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October 2023 by Bradd Davila - Ramos
I just got married on 10/08/23. We had an arrangement to have all of my wedding party along with my groomsman to come to the fitting of this place the day before. The place itself was nice and the staff was friendly and pretty quick but that's where I felt the issue stemmed from. It was nearly a 4 hr visit (understandably so) and for the price of the suit which was nearly $300 to rent (no socks included) I was extremely disappointed with the end result. The arms on my shirt were short and felt like it wasn't measured properly even though we were promised they would be measured correctly. The jacket and vest had a stain on it which were visible in some of my wedding photos. Some of my other men had a HUGE chocolate STAIN on the jacket which we went crazy trying to clean up and my dad's pants were cut so short he thought he was given a pair of shorts! He also had a pen mark on his white shirt on the arm and one of my best men had cracked buttons. All of this happening the day of the wedding which was extremely disappointing and frustrating. For the price you rent it for the convenience is great but rushing final products turned into a disaster and my best advice is to make sure to check the product before leaving.
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June 2023 by Scott Ennis
Susan and the crew did an amazing job! Could not have been better! SUPER SUPER ORGANIZED! They made a hectic weekend easy!
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April 2023 by Nancy S.
Susan and her team were so welcoming and explained the process. She gave recommendations about items and details and my son's tux looked great. Easy rental and return, excellent service and the price was better than the big box store and better quality and look. Will return next time a tux is needed.
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April 2023 by nathan smith
I recently had an extremely disappointing experience at The Tux Shop in Palm Beach Gardens, FL. I would strongly advise anyone looking for formalwear to look elsewhere.To start, the staff exhibited a severe lack of professionalism. They were unorganized, unhelpful, and seemed to be more interested in pushing my groomsmen out the door than assisting customers. When I had questions or concerns, they were dismissive and seemed annoyed that I was dissatisfied with the lack of delivering on their promises.Furthermore, my order was inaccurate and did not meet my expectations at all. Despite providing specific measurements and details about what I was looking for, the final product was poorly fitting and was not what I had requested. When I brought this to the attention of the staff, they were unapologetic and did not seem to care about my concerns.Overall, I would strongly caution against using The Tux Shop for any formalwear needs. The lack of professionalism, order inaccuracy, and overall lack of customer satisfaction make this business a huge disappointment. Save yourself the frustration and find a more reputable business to work with.
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April 2023 by Jeff
I had a fantastic experience with the Tux Shop. I was returning to NY for my daughters wedding and wanted to purchase a new tux and have it fitted properly. Susan and her staff were extremely accommodating and I had 2 fittings with several adjustments and the tux fit perfectly . I would highly recommend this business . They added a handkerchief to the pocket adding a nice finishing touch.
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March 2023 by Gabby Kretz
My fiancé and I had gone to the shop 6 months prior to our wedding to pick out tuxedos for our groomsmen. We wanted a dark navy and had agreed upon a beautiful jacket and were told there would be matching pants. We agreed to do black bow ties and black shoes to match the black satin stripe down the blue pants. 24 hours prior to my wedding my groomsmen had picked up blue suit pants (not tux pants because the woman in the store was very clear the difference is the satin stripe) these pants had no stripe. Not only was it wrong after all 13 groomsmen went to get fitted, the tuxes still did not fit. After calling to hopefully have this issue fixed she told me those pants don't come in tuxedo style and "I should have known that". They then became very rude to me and all my groomsmen that came in to have their tuxes fixed. I am very disappointed because the customer service sucks and apparently the customer isn't right here. So maybe for a one time shop they can perform but for 13 people its clearly too much to handle.
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January 2023 by Dario A.
You can't go wrong with Tux Shop. Susan, the owner, went above and beyond to make sure I had everything I needed for my daughter's wedding. This is definitely the place to go for a tuxedo in PBG.
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December 2022 by Phil Scuderi
Every time I use the Tux Shop I have a 5 star experience?. The owners Jon and Susan are always so friendly, accommodating and professional every step of the way. I’ve been using the Tux Shop for myself and family for years now. I live in Jupiter but if I moved I would still drive hours to use them!
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October 2022 by Jessica Diaz
Susan and her Team are excellent! She never disappoints. Everyone on her Team is dedicated to make the experience great. Go no further than the TuxShop! They got you covered. A real class act! Thank you to Susan and the Team!
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September 2022 by Rudi Lenz
I visited the store for the first time. I bought a new tuxedo and the whole shebang. The service was outstanding people are super friendly and a great atmosphere. I recommend the store to anybody who needs a suit or a tuxedo.
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May 2022 by Shelby Henry
10/10 experience here at The Tux Shop Palm Beach. Susan and her team were communicative, accommodating, and so helpful. We loved working with them and they came through for us when we were really in a pinch for my husbands wedding tux! I am so so thankful we went to see Susan and her team - they blew us away!
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April 2022 by Christa
I was referred to tux shop by the store I purchased my wedding dress. Susan came highly recommended as personable and she would take very good care of us. We originally were only going there to get the tuxedos for the wedding but the service was so amazing we decided to get the tux for our engagement photos. The entire team there are amazing from John, Susan, Tiffany, and Debra! You get treated like family and everyone there is extremely patient. I absolutely recommend here for all your tux needs, you won’t regret it!
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March 2022 by Crystal Lee
My husband needed a tux the same day. The tux shop was absolutely amazing! They came in early for us and they had us in and out in less than 30 mins. We were able to leave with the tux in hand (alterations made). This is shop is absolutely amazing. They had so many options to choose from on the retail and on the rental side.
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January 2022 by ladd thomas
Neither my jacket nor my pants fit, when I told they owners/manger they did not seem to care. Do not go here. The pants were extremely baggy and the jacket was 3 in to small
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November 2021 by James Garlinge
These folks are the BEST!! I was in a jam the day before my sons wedding and within hours They went above and beyond to accommodate me. The altered my clothes perfectly and made my whole event a weekend to remember….I STRONGLY RECOMMEND them for all you tuxedo and gentlemen suit needs. Thank you gals very much….5 stars!!!!!