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January 2024 by Dex Jam
Love shopping at Saks Fifth Avenue. They have a great selection of clothes and the salespeople are always helpful and friendly.
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January 2024 by Patrick Longton
Always a positive experience.
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January 2024 by Terri Lynn Redmond
Nice store
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January 2024 by Kelsey Krauss
Spoiler: rating has EVERYTHING to do with employee interaction.My fiance recently shopped at this Saks in the mall downstairs in the mends department (obviously). He hadn’t mentioned me to me any issues with his visit after he had gotten a very clean cut haircut. One this day he purchased a $700 “promotional” gift card and gave it to me when he came home.Of course I go in today with his sister and decided to see if they had anything I liked since I usually don’t shop there (if I go to that mall it’s really only to go to LV or the Gucci directly outside of the second story entrance). I read the gift card it very specifically says “promotional gift card” on it. Considering I don’t usually shop there I read the card ahead of time to which is had many restrictions (entirely fine, just wanted to make sure I knew what area I could and couldn’t use it in) since I don’t usually shop here let alone use random cards I’m not familiar with and would always rather avoiding an awkward interaction).Upon entering the second story entrance just outside of Gucci, we walked up to look at a dress and I go oh let me ask someone about this card before I start because it did have many restrictions printed on it.Whoever the taller blonde just all around snooty lady that was working the first area directly to the right of the second entrance absolutely ruined my entire shopping experience. I walk up and say hey hun, my fiancé gave me a promotional gift card, I’m just wondering what the exclusions would be on that. She responds “um okay?” I go oh uh yeah so it’s it different because it’s promotional? It did say all sales are excluded and the entire store is on sale so just trying to see what the process is.Her response was very belittling and degrading, in a way that had I not been with someone else at the moment I flat out would have just walked away to another employee. I reluctantly continued the interaction with this very bitter and extremely ill mannered employee and it isn’t until she see the amount i had on the card (barely pulled it out of my wallet as I had $100’s as well as a $2,000 strap inside my wallet) she immediately hands it right back over and changes her tone, goes OH THATS GREAT YOU CAN ISE IT ANYWHERE.I have to add I am tattooed and have split black and pink hair, but I spend money. It should not take you seeing what I have inside my designer bag for you to treat me like a human being. I absolutely wanted to just leave the store but my sister in law wanted to try and savor the trip. We end up downstairs and the departments are an entirely different vibe where I was approached by 2 different salesmen that were beyond sweet and very willing to assist me in all my purchases.Upon exiting the store, we went back upstairs to leave where we came out of and the woman, standing in the exact same spot with no one around yells from her spot saying that I found something on sale in a very school girl back and fourth kind of way.Only reasons I have it 2 stars instead of 1 is because of the very sweet men downstairs that actually care about sales.As store such as this that is tailored to a specific tax bracket should absolutely work on customer service because someone like me will not return because of that first interaction. I would have loved to shop upstairs but I wanted to be as far away from that woman as possible for treating me like I shouldn’t be there. I was irate and wanted nothing to do with it. It bugged me enough to make this review 6 hours after the interaction.My shopper as LV said she had a similar experience with the SAME woman funny enough, and said she just put her items back and left instead.If I had the time and wasn’t with my sister in law I would have found someone to speak with then and there because you should not be treating customers that way, especially within 5 minutes of being in the store and not even greeting them. People complain about how young people have no worth ethic meanwhile this woman had been here much much longer than I and has learned absolutely nothing in the process.
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November 2023 by Angel L Irizarry
Why this particular SFA store has 99 females and 2 males ( example) working in the store ? Where is the equal opportunity?
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September 2023 by Christina
Great location and staff always goes out of their way to help above and beyond. They are helpful when finding a size online or at another store if they don't have it locally. Haven't had great experiences at their other locations up north but the customer service in this one is always good. Also, I can walk in with the most worn out and raggedy clothes and they don't make the mistake of judging what I'm able to afford.
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September 2023 by Ebbie Henry
It’s always a pleasure coming to Saks! I always experience amazing service from amazing people!I’m looking forward to my next trip!
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September 2023 by Jeanne-Marie Munoz
This store doesn’t even deserve a one-star rating. It is, hands down, the worst Saks store. I had purchased an all-leather Burberry purse that broke the first time I used it. The store wouldn’t let me exchange it for a different purse, even though I had the receipt. They sent it for repairs, and all they did was a very messy glue job, and it took several months before it was available. I never used the purse because it looked horrible. I recently had a dress altered that I had purchased there, and the charge was exorbitant for a simple skirt hem. The sales associates are snobby. Not once was I asked if I needed help. Never again will I purchase from this store.
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July 2023 by Erin Erwin
This location lacks most designer brands I’ve come to expect Saks stores to carry. Very limited selection, and extremely limited in their sizes, if you’re a size 0 or 2, you’re better off shopping online and this store seems to only carry size 6 and up. Also, staff hound you to the point of making shopping nearly intolerable when you don’t need help, but if you come in with a return, or walk towards a register to make a purchase they are nowhere to be found, like they are trained to avoid shoppers that have a shopping bag with a return item, or can’t be bothered to be at the register to help people wanting to make purchases as they are too busy annoying people looking at the clothing. This store desperately needs a new buyer and new management for ladies clothing. WPB and Boca are better stores merchandise wise- staff suck at all of them though, so it’s clearly how Saks is training their staff that’s the issue.I can’t wait for the day that they install self checkouts and eliminate sales people all together.
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May 2023 by Joe Rice
Saks was the place to go 50 years ago. Today they are trying to appeal to a hip hop audience. The labels and styles are disconnected and way over priced. These are mostly fly by night brands that won’t be around next year. The staff median age is 65 so to be showing clothes for 20 year olds is totally disconnected. This is the next icon chain to collapse.
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May 2023 by Bethany Sharp
Whoever The buyer is for saks is absolutely horribleZero talentOptions suck and there is never any small sizesThe sunglasses selection is a joke and a mess
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April 2023 by Ana C
Love the shoe selection. Great brands !!Good selections perfumes and cosmeticsChanel store and selection are pretty expensive.. raising prices big time 70 % $$$..definitely Not chanel anymore
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April 2023 by Treasure C
Love the shoe selection. Great brands !!Good selections perfumes and cosmeticsChanel store and selection are pretty expensive.. raising prices big time 70 % $$$..definitely Not chanel anymore
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March 2023 by Aeron Cubangbang
I walk into the shop to look for fragrances which were my intentions. first thing i noticed when I walked in I was stared at up and down, all the employees are classist i wore a simple shirt and crocs and all of a sudden I was greeted with hostility. To the bald white guy who gave me a dirty look thinking he smiled to me with curtsy which I mistaken for the lady walking next to me I wish you nothing but roses. and to the jo malone sales lady I appreciate you so much for being so helpful I hope you make of out of that miserable environment you deserve so much more.
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March 2023 by Monica Juliana
Great shopping experince with Darlene at the Chanel counter. She was knowledgeable, kind and exceeded all my expectations in customer experience.
