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January 2024 by Patricia M Sanchez
Employee Yael has excellent customer service skills. Went above and beyond to make sure he provided the correct customer service. Very knowledgeable with the stores products and Rewards. Has great management skills. Another happy customer! Thank you!
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January 2024 by LB
My purchase online and pick up in store was quick and easy. There was no line so that helped. They had a good sale going which was why I made the purchase.
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January 2024 by dawn burcham
Staff did the best they could and were friendlyBut they are not trained
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December 2023 by Andrew W.
They have allot of pet related items .. it's their business!! But the prices are through the roof. A simple dog toy can cost you $15 .. save yourself some money and check out Marshals for pet toys and leashes and other related items.
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November 2023 by Hedda V.
Management is so unprofessional. Petco needs to train their managers on how to speak to customers in a professional manner. I went to pick up an online order that was under my name however whomever RH is probably made the mistake and put the order under my daughter's name. I left the store then I remembered to that I had proof of the order. So I went back in and spoke to the nice cashier name Yael and I told him someone made the mistake and my name was the pick up person. Make a long story short the manager Jenn came back out and still in a defiant way said it wasn't until she saw it was and instead of apologizing she told Yael to give it to me and went to hide in the office behind the registers. It was dog food not a dog that I was picking up. She made me feel like I wanted to steal something that was already paid for. A simple I'm so sorry for the mistake, I will personally will look into what happened and make sure this doesn't happen again to you and anyone. Those simple words would have been suffice and prevent me from giving a negative review. If that is the way she is with the customers, how is she with the employees under her. Shameful
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September 2023 by Newflorican
As a doordash delivery driver I represent a customer or customers that purchase goods from this establishment. So when I came in on 9/23/23 to pick up 4 orders for 4 separate customers I shouldn't have been made to wait while paying customers were helped before me but who were in line behind me. I'm not sure if that's a store policy or the employees Seans choice but either way it's a joke bc I'm representing paying customers and usually on a time crunch. Not cool at all. If I was able to give Petco a Zero rating I would have. Fix this bc now all 4 customers orders I would've picked now have to wait longer. Good job Sean and Petco.
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September 2023 by Margaret Walter
Dog food I was looking for was poorly stocked. I will have to go elsewhere for more dog food. Your $.10 charge per bag is something I refuse to accept.
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September 2023 by Kyle Is My World
Outstanding like always. Staff are very knowledgeable.
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September 2023 by Cheryl Huggins
Everything was great! We spent about an hour because my grandson likes to look at all of the animals. Then, we picked up a special gourmet treat for my dog and a new collar for her also
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August 2023 by Luke Arntz
It's a decent pet store. Corporate chain. They do sell good stuff.
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July 2023 by Sandy
Saturday, July 22, 2023 - GABBY is an amazing groomer! She is patient and kind. She explained all of the available grooming options to me before I made my final choice.I was delighted to see Gracie, my three-year-old Scottish Terrier, looking absolutely beautiful when I picked her up. GABBY groomed her EXACTLY the way I asked. She also brushed Gracie's teeth, which is not an easy task!I highly recommend GABBY! Hey Petco...give this lady a raise ASAP! She is an asset to your company and a skilled groomer!
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July 2023 by Sam W.
Absolutely horrible. No staff, and then the guy at the front argues while he sits there doing nothing. Don't waste your time, nobody cares at this establishment period, about themselves or the customer.
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June 2023 by Chris George
I saw this amazing bird named Lola and was inspired in buying. I asked a employee named Jenn who was very helpful and basically walked me through the entire process TY!
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May 2023 by AL
Christy is amazing. The staff are all great. My dog is very large and little scary for some people. This team is the best. The dog was fine because of them...
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April 2023 by Sharon Meade
Great service. Christy is a cut above with quality of service and meeting my pets Grooming needs.
