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“Visited this store, for transferring my e-sim to physical SIM card. It took me 5 minutes, in and out of the store. And free of charge. The employees are really professional!!!”
“Staff are friendly and helpful. Corporate supervisor refused to assist so staff could only do so much. I ended up fixing the issue. Santos is the one to go to at this location.”
“Today I went into the store to get warranty work on my phone. It was the greatest experience. The man helping me his name is Kevin was very knowledgeable pleasant kind, and caring for my needs. He is a great asset to your company. In the past, it was horrifying didn’t want to step in that place. No one had any knowledge on half the product and they didn’t care about your needs. They just wanted to sell you something. So I am leaving this Review to let you know, I had a great experience. Keep it up!!”
“Came in today and was very impressed with the service and knowledge by T. So quick, easy and friendly. When it's time for an upgrade, I will come. Thank you for all the help!”
“TMobile provided spectacular customer service, especially Anthony Fierro. He helped me every step of the way and was extremely patient, knowledgeable and kind. He explained everything, answered my questions and helped me get a good phone and plan within my budget. I am grateful. If you want great service, go here.”
“I had a messy situation that was becoming a bad customer experience. Luckily, Rene Miranda works at this store. He took ownership of the situation with the highest level of professionalism, patience and sympathy for me as a customer. He was able to solve all the issues and get everything straighten out. He knows very well how to deal with the complexity of the system and has outstanding customer service skills. I highly recommend buying from him. You will have peace of mind that you are getting the right promotions. He will make sure that he sets up everything the right way in the system. I also saw Rene helping his peers so they could provide also best possible experience. Thank you.”
“Overall great experience. Regardless , phone stores suck up a lot of valuable time but this place is efficient. They know their stuff. Had me in and out in no time. Extremely knowledgeable staff.”
“We had excellent service provided by Michael C. He was very patient, knowledgeable and kind. And made sure our devices worked properly before we walked out of the store! Very satisfied customer”
“Ryan was extremely helpful. I had placed an order online to pick up at our local Verizon. Ryan was key to getting my order through the hoops with Verizon Corporate. He did a great job explaining the situation and resolution. The next day he had everything ready and set aside for me to pick up after work. Everything was very convenient on my end; definitely ask for Ryan.”
“They take care of all the questions I have and they do a good job of recommending things that I might need or not need. Try visiting during hours that are not prime hours to avoid a long wait. But even if you have to wait, they are good about getting to you as quick as possible.”
“My appointment was at 7:20pm I showed up at 6pm
Apple was backed up and they couldn’t get to my phone until next day due to this .
I spoke with Eric (store manager) and he got me right in and told me several times I might not be able to make this happen but he did and I’m highly grateful for this .
I need my phone like anyone else does ?.
Eric thanks man I highly recommend this store .”
“I worked with Joon who was very kind, patient, and informative. I went to upgrade my current phone and viewed a couple different options. Everything was thoroughly explained to me and my visit was nothing short of spectacular. Super thrilled with my new iPhone 15 pro max.”
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“Very impressed with Kevin! After 28 years with Verizon, I left due to an employee who lied about a promotion. Another employee later confirmed this. With such a lie to get out of an error, I took my business elsewhere...and I am so glad I did! Kevin was amazing! He is knowledgeable and explained everything perfectly. He also explained every step in the process and was very transparent. No surprises at all. He worked to get us the best deal and plan that suits us. I am very happy with the help/service that Kevin gave us. It was a very great transaction and it is a good beginning for being a new T-Mobile customer.”