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January 2024 by Lesley Mansfield
Virginia - if we could convince you to visit Ontario and help us find furniture from La-A-Boy for our home there, we'd do it in a minute :) Thank you for all your extensive help in not only designing our living and dining room in Florida but also managing several of our needs at once in such a seamless fashion.When we first spoke on the phone in October from our home in Ontario, you helped us secure the first of what would be several purchases from your store (though we didn't know it at the time!)We are thrilled with the look and feel of our home here down south, and are anxious to begin sharing it with our family and friends when they visit.Your eye for detail and ability to fix one issue that went awry was terrific and easily managed. We are grateful for your assistance and professionalism.Ryan, thank YOU for your help on the business side of matters and keeping us in the loop surrounding the timing of our deliveries.Good value, good service, great product, great sales acumen and VERY happy customers.Thank you!Lesley and John
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October 2023 by Irma Grimm
in April 2023. Floor model but sales person stated I would receive a brand new one from their factory. Chair was delivered but I immediately noticed it didn't recline. I called store and was rudely connected with a person who said she 2as floor manager. She insisted contract stated "as is" which we couldn't find stated anywhere. I am an older person and when I get out of chair, it pulls me forward! Very scary. I will never shop there again! I had my previous lazy boy boy chair for many years and it finally wore out! Beware!
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September 2023 by Judith Lankau
This store has the best customer service representatives. First of all, they actually answer the phone when you need to speak to someone. No "leave a message and we'll call you back". I needed to order a chair that I had researched, and I knew they had it in stock. They took my order late in the day and had it delivered two days later. The entire transaction from beginning to the great delivery guys was a customer's dream! Since all our furniture is Lazy Boy, this will be our go-to store! Bravo team!
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February 2022 by Robert Berger
I ordered a couch and two chairs in May 2021. Contract says delivery 4-7 months. 9 months later and still no delivery date. I demanded my deposit back. La-Z-Boy refused. Have not responded to my emails. I disputed deposit charge with credit card card company. Awaiting disposition of my dispute.
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January 2022 by Daniel Murphy
Staff, professional, knowledgeable of products, materials, etc and courteous, even came out to our condo to view,measure existing furniture layout and our desire to replace to expand layout by showing us options on their screen.
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January 2022 by Marsha Long
Natalya provided all the information and options that helped us find the right fit. We’ve been Married and furniture shopping 50+ years and this is first time we got it right. Thank you Natalya!Our two delivery men were on time and so careful, and placed the sofa and loveseat exactly where we wanted them.We have always been Lazboy customers, but this time was the best.
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January 2022 by Deanna Blockland
Leather flawed, of course they blamed cleaning lady!!! Only used what was recommended. The furniture companies I use would ha replaced part.
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December 2021 by lynne Erickson
Very knowledgeable and patient sales people. I would definitely recommend this store.
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December 2021 by Fred Kempel
Salesman was attentive and knowledgeable about the recliner chairs and cashier was responsive and courteous while I was making the purchase.
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November 2021 by Russell Katanick
Very helpful even though there were a lot of people
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November 2021 by Debbie Marie
I called ahead to see if they had what I wanted. The sales associate, Dave, found it quickly and told me to come in and see it. The store has many beautiful pieces! I liked the bookcase I had seen and Dave gave me the best price he could!
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November 2021 by Greg Garceau
Are you kidding me! I got there at 9:30 and the doors open up at 10. I walked in saw the high prices, search a few that were knock knock down a couple hundred dollars. found out you can buy them $300- $400 less in other places, out the door I went!
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September 2021 by Kathleen Hartmann
Furniture dependable. Have had 3 recliners from La-Z-Boy for 15 yrs still working great but fabric has seen better days so I am replacing 2 of them for my den and living room. The 3rd one will go in my room and last a few more years. Staff at the Palm Beach Garden store so great and helpful I wished I had gone there for my sofa now! Fabric selections and assistance of decorator to help me pick them Excellent!!! Highly Recommend this store.
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September 2021 by Raymond DeLaRosa
Salesperson was very professional , courteous and patient. They listened to my specific needs and they were able to accommodate. Person was very informative, explained details of product and even the bill of sale. I did my comparison with other furniture stores and was not met with the same treatment.
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September 2021 by Robert Hain
Natalie was terrific . Extremely informative gave us every detail of the chair .because of her input we decided to upgrade the entire chair . Headrest , lumbar support , even Denser foam in the seat cushion. We have two manual lazy boy recliner rockers now that are nearly 25-30 years old and still going strong. This big recliner will go in the living room. Love the chairs.
