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December 2023 by Amanda Zeltwanger
On Sunday an employee offered to order the shoes I wanted to be delivered to my house since they were out of stock. I just received them today in the wrong size, she knew they were a women’s size 6.5 but they came in men’s. I just don’t get how that happened. I just have just ordered them myself. When I called in to the store the interim manager Finn was one of the rudest people I have ever spoken with. Please do not give them your business, so many other places to get shoes
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August 2023 by Nikki Poliseo
I went to journeys yesterday, not expecting to find the mega crushes by crocs. But I wish I could remember his name. It was either Brian or Ryan, but he was a total sweetheart, and he found my exact size and he was super polite and kind I will definitely return to journeys next time I need a pair of shoes and ask for him specifically he was a sweetheart and made it my shopping experience. Very lovely. I ended up buying some pins for the shoes which I wasn’t expecting to do but it is still nice to go in the store and be able to be treated kindly by staff (actual people) since everybody buy stuff on Amazon. No one gets to speak to customer service anymore. I had a really good experience overall!
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February 2023 by Tina W.
I went to buy shoes yesterday for work... I'm a server who has been miserable in my shoes, never being able to find something comfortable. The young lady that took care of me was nothing short of totally awesome... her name was Jackie... she showed me about 10 different pairs of shoes in various sizes; described them to me, the benefits because she loved them too and much more.She was extremely patient and just super nice... I found out later she was a store manager or assistant manager... I was incredibly impressed by her. I bought a pair of Reeboks in black and hope they will make my feet happy again.Thank you Jackie! You Rock!!!
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August 2021 by Nicla D'Emilio
Natty was so helpful and kind, I would truly go nowhere else to buy shoes!Thank you guys for all your help!
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January 2020 by Paul Boylson
An absolutely painless experience from lift off to landing! Rebecca was prompt, courteous, and efficient throughout....never once felt hurried or pressured whatsoever. She and the entire staff at Journeys #562 is to be commended!
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August 2019 by Sean nowlan
Very helpful staff
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July 2019 by benton guerra
Typical retail store bound to fail in the e-commerce world. No greeting when walking in, asked about how a pant fit they had no idea and offered no suggestion for an alternative. I’m in my late twenties and have been in the retail industry for a decade. I will Guarantee that this store will last under 3 years with current management.
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March 2019 by Anthony Peck
I don't care for it too much but I get my GF and family shoes from here.the prices are reasonable and they have shoes that are hard to come by like the Mickey mouse vans and peanut vans.
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December 2017 by Avalon C
Very poor service in this store. Went in to get some shoes for my mother and was helped by an employee named Elyse. She was extremely rude to me, as well as other employees. Pointed this out to another customer, who agreed and left because of this employee's attitude. When she was not being rude, she was on her phone. Very unprofessional.