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November 2023 by Avi K.
Horrible service in the men's and alterations departments. The store manager doesn't even care and their phone system and operators are horrible!!!!
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July 2023 by Anson A.
Disappointed by Nordstrom's Terrible Customer ServiceI have been a loyal Nordstrom customer since I first started shopping there when I lived on Long Island. I have always found their customer service to be superior to their competitors - it is the main reason I shop there. Even when I travel across the country and I am in need of new items for my wardrobe, I have always counted on Nordstrom and their knowledgable staff to provide me with assistance.My recent shopping experience at Nordstrom at the Gardens Mall left me extremely disappointed and frustrated. I have always heard great things about Nordstrom's customer service, but my encounter was anything but positive. From start to finish, I encountered numerous issues that made me question whether Nordstrom truly values its customers.First and foremost, the staff at Nordstrom were unhelpful and unfriendly. When I entered the store, I approached an employee for assistance, but they seemed disinterested and unwilling to assist me. Their lack of knowledge about the products and their dismissive attitude made me feel unwelcome and undervalued as a customer.I had an issue with a product I purchased days ago. When I tried to exchange it, the employee who handled my return was rude and unhelpful, making me feel as if I was inconveniencing them. They provided no solution or alternative; I was left to fend for myself and advised to "just order it online".Overall, my experience at Nordstrom was incredibly disappointing. The lack of customer service, unhelpful staff, and poor handling of returns all contributed to my dissatisfaction. As a customer, I expect better treatment and service when shopping at a reputable retailer like Nordstrom.I hope that Nordstrom takes this feedback seriously and works towards improving their customer service. It's crucial for them to understand that customer satisfaction is the key to success in today's competitive retail landscape. Until I see significant improvements, I cannot recommend Nordstrom at the Gardens Mall to others and will be taking my business elsewhere in the future.
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June 2023 by Moody Youssef
Madison was awesome! Thank you for getting myself and my groomsman set for their outfits.
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March 2023 by Mark W.
This review is for Zach in the Indochino Mens custom clothes section. He his extremely patient, professional, and goes well beyond his job. I am not an easy fit, so it takes many, many, many fittings to get things to fit properly. Zach never flinches and always is more than willing to help no matter how many times it takes. Please get this man a raise ASAP, he deserves it!!
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March 2023 by Kiara S.
The way that I was just profiled and treated at Nordstrom in Palm Beach Gardens Store Number 773 by the store manager Grace was unacceptable, unprofessional, lack of customer service degrading and belittling. People think that they have a title and that they can talk to you any kind away and just think who they.
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December 2022 by Jennifer T.
A big shout out to Joshua Guerrier and Leonie Williams at the GArdens mall location for making my experience at Nordstrom the best ever. I spent 2 hours with three other employees trying to transfer my Nordy notes to a gift card, the system kept crashing every time it reached $100 and they had to start over several times. Finally Joshua and Leonie came to my rescue and were finally able to transfer all the notes to a gift card. They took their time to do it right and finally completed the transaction. If you go too quickly it crashes the system and you have to start over. Nordstrom might want to try to update their computer system when trying to use or transfer Nordy notes. It has always been a problem in every department and seems to take away from waiting on customers properly. Other than this inconvenience, I love shopping at your store. -Sharon Turner
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June 2021 by Kayle V.
Staff is super helpful.Clothing selection and quality is very nice.My only issue is navigating the last act racks in the store because they are very far apart from each other.The cleanliness of the fitting rooms is stellar.
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May 2021 by L L.
Visited this Nordstrom in March, looking to get a couple of Tom Ford samples after exploring a lot about them online. I wasn't much of a TF fan until the fragrance guy at my local Nordstrom gave me a couple samples in February, and Tobacco Vanille just really struck me. I got a little addicted to an online perfume review site, and was so excited to try more TF scents. Well, the woman at the fragrance counter was not fully trained, and disappointment ensued. I reached out to the store manager, Grace Pempek, who was immediately on top of it, and beyond kind and professional in her response. She got samples to me, and then some, and while I was only briefly in the Palm Beach area, and didn't have a chance to go back for my purchase at The Gardens Nordstrom location, I did go to my local Nordstrom and buy there. I have since bought a Parfums de Marly fragrance, and two Tom Fords, both of which were from samples Ms. Pempek sent me.I truly truly appreciate her competence and attention to detail. This is definitely the refined-attentive-pampering type of experience Nordstrom proudly offers, and while I don't expect it, it sure is wonderful when they make you feel like a VIP. Grace Pempek totally did that for me in her courtesy and caring. I have family who live about a half hour from this Nordstrom store, and I will definitely recommend it to anyone I know nearby (or visiting)! I will make sure to shop again next time I'm in the area. Great experience with top notch business values.
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March 2021 by Andrew C.
Nordstrom is in the Gardens Mall where one can find many other high end retail shops that are predominately located within the mall. This luxury department store has high end products such as clothing, footwear, handbags, jewelry, accessories, cosmetics, and fragrances. There are some stores that I had visited that also provide home furnishings, and in some stores in-house cafes and restaurants.My targeted goal was to acquire a new dress shirt and pants for an unexpected meeting that I personally needed to attend in Miami. The sales representative that assisted me was knowledgeable and quite accommodating g. Since I am a no-nonsense shopper, (I do not like shopping for myself) this was the perfect salesman to assist me through my shopping experience.What I found surprising, most of the clothing I acquired was high quality and on sale which made the shopping experience even more pleasurable.