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March 2024 by Christian Cabeza1120
I called the store on Wednesday and spoke with a gentleman about selling two pairs of shoes for 450 after a few minutes negotiating. Two days later I go in and talk to a rep about my phone call, and when the rep called to ask about the deal we made over the phone the gentleman told him that he wouldn’t offer more than $350 because of “the market” on the shoes. It’s hard to believe that the shoes lost 30% of their value in less than 48 hrs, especially when these don’t sell often at all. Don’t promise a deal over the phone if you aren’t going to honor it, very informal. The three guys even told me the box for my shoes weren’t real, even though I had two proofs of authenticity and the shoes were deadstock. Bad service
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January 2024 by Jordan Galvan
Extremely exceptional Service! The team is amazing and supportive. Anyone leaving bad reviews about pricing is just not aware of the shoe game. If you want service along with exclusive shoes this is the place to be. Will always purchase and buy from here.
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January 2024 by Joel Alvarado
had to pull up for some 4s and best believe the employees at impossible kicks got me right. definitely coming back ?
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January 2024 by ruth landaverde
amazing service the manager was great helped me out greatly in finding a pair of jordan 4s for my brother will definitely come back
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January 2024 by Astrid Rivas-Gutierrez
Great costumer service !!! Love shopping here , the manager is always super nice & attentive.
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January 2024 by Ella Evoy
One star is generous. The most horrific customer service we have ever experienced. The manager "Ish" deceivingly sold us an overpriced hoodie with manufacturing stains that were not shown to us at the time of purchase. They refused to exchange this item and went as far as to insult and accuse us of being responsible for the damage. This disgrace of a store knowingly sells customers damaged items. I am honestly shocked this store is allowed in the PGA mall as much of a scam it is. Save your money and get it on GOAT instead.
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January 2024 by Shauna Schroeder
This is the most dishonest store that I’ve ever been to. The Gardens Mall should be embarrassed to have a store of this low caliber to have in their class of stores!!!My daughter purchased a $275 Essentials sweatshirt for her brother for Christmas. She acknowledged that there were stains on the back of it and he said Ish, the manger BTW… oh well that’s all we have the only size. Letting my daughter walk out of the store buying a $275 sweatshirt. When she tried to return it, they did not acknowledge that she had told them there were stains on the back of this cream colored sweatshirt. Not only was the manager extremely rude to myself and my daughter, there was a manufacturer defect on the sweatshirt and stains. That were way older than we could’ve ever put on in three days before Christmas. Customer service here is absolutely horrific. It was set on the receipt within 45 days of purchase will accept For exchange or shortcut. Items must be a new unworn, unaltered and free of damage. The manager of this store allowed my daughter to walk out with a damaged sweatshirt that they will no longer return. This is a disgrace to the Palm Beach Gardens Mall!!!
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December 2023 by sienna snyder
it’s a rip off and actually the worst costumer service i’ve ever experienced.
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November 2023 by Santiago Delgado-Siu
DO NOT BUY HERE, shoes are WAY overpriced. I basically got robbed $300. I went in for some low dunks, I looked around for a bit, nobody said hi or asked if I needed anything only until, 20 minutes later, I literally brought up the shoe to them and told them I wanted it.I searched up that same shoe online, it costed $120 ON NIKE’s WEBSITE. PLEASE don’t make the same mistake I made, don’t shop here.
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August 2023 by Slayful
Just bought some new Yeezy slides today in store Daniel helped me out and was very nice and helpful. Went in told him what I wanted and got it in less than 10 minutes. He also gave me a discount being my first time make sure to stop by
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August 2023 by Jennifer Zivers
Danny helped us find the best pair of Air Jordans! He was so helpful with the size and colors that my son likes. I couldn't have asked for a better customer service experience! Thankyou so much. I'm walking out of here thinking this is my go to place to shop for shoes now?
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August 2023 by Lea Carlsen
We love impossible kicks! Workers are so friendly and they have the best selection of shoes! Maya helped us and she was so nice, we will definitely be back!
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August 2023 by Kaution Kay
Great costumer service. Store was clean. Highly recommend
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August 2023 by Drew Payne
I would leave a zero star if possible. Sales staff was not transparent regarding returns. We bought a pair of shoes and tried to return them 5 minutes later. They refused because they were a boutique store. What a joke! They were 150$ less at a shoe store in the same mall! If boutique means scam them they are that for sure. Do yourself a favor and skip this store.
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August 2023 by Paula Markowski
The sales team was great. And my granddaughter loved her new shoes. Great selection.
