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January 2024 by Crissy Belle
I've coming to this office for years but I have changed my mind just during the last two visits and will never come back. The ladies at the front have excellent customer service. Lester, the dental hygienist, is very detail oriented, patient, and explains everything he does in your mouth. If I could review them separately they would get more than five stars from me. But the misinformation that I kept getting whenever I see a dentist regarding the Invisalign has been frustrating. I was going to switch offices but now I just want a dentist who is more involved with their patients.
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December 2023 by Audrey Harris
Everyone is always nice and makes me feel comfortable. Visit is usually smooth. I’m usually seen as soon as I walk through the door. However, I would love to see some of the same faces. I really missed seeing Camille on the last visit. She was the one face that has been there for over 10 years and look forward to seeing. The only familiar face is the dental hygienist. He is AWESOME!!! He takes the time to make me feel like I’m part of the family. It’s always a pleasant feeling when I sit down in his chair. Thank you!
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December 2023 by ehclarkbar ehclarkbar
Over an hour wait to see the dentist. Forced annual x-rays had been taken prior to speaking with dentist. Deep cleaning was suggested at $1000.00 for two visits. I was not prepared for high cost. Credit application was extended which I don't want credit debt. I asked for general cleaning which is what I wanted in the first place. Dentist advised no other option available to clean teeth nor offered. I always get my teeth cleaned. I was already in the dental chair. I had to walk out!
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December 2023 by Ishma Sayeed
I have been with this office for YEARS & my latest experience has me completely HORRIFIED! Dr. Polina Bykovskaya was THE ABSOLUTE WORST!!!! Was at the office at 9:10 & taken back at 9:55 for my 9:30am apt. Dentist walks in, very rude, doesnt introduce herself properly & cuts me off when im trying to speak. Tells me she will be back after my xrays, FINALLY comes back, tells me she will make a new treatment plan & will come back to talk to me. she NEVER comes back!!! The office manager comes with the treatment plan, i point out that it says tooth X but i dont have tooth X, she asks the dentist who proceeds to get a nasty attitude because her mistake was pointed out. I am the patient and i am entitled to know what the heck is going on with my teeth and i am allowed to asl questions!! I tell them i want to do the work i came in to get done & dentist tells the office manager no. She will take me after lunch at 3pm-i has been sitting in the office since 9:10!!! Corporate sides with the dentist to make me wait even though i had been there for 3 HOURS already! They should’ve called future patients telling them the dentist is running behind (which has been done to me multiple times) while i have my appointment finished then she moves on to the other patients there who arrived after me. But nope. Horrible!! Then im at the desk waiting with questions, i see the dentist walk in a room, i go tell her i need to speak with her & she mumbles something and points to the desk. I go back & wait for her. She leaves that room & walks into another room-completely ignoring me!!! I go back again & say i need to speak with you, she finally comes up and doesn’t make eye contact, mumbled something to the office manager and walks away AGAIN!! My questions still unanswered! She is disrespectful, rude, unprofessional- she shouldn’t be responsible for patients dental wellbeing!! She racist- talks calmly and nicely to the white patients & listens to them & is rude to the others while cutting them off. Dr Polina has ZERO bedside manner, doesn’t know how to talk to patients & has made it clear she doesn’t know how to do her job!Now with all of that negativity, i do want to give praise where its deserved!! The hygienist Lester has been there for years and is amazing! The office manager Shenique is the BEST I’ve ever seen! Lastly the dental hygienist Marquisha is amazing!! These ladies made my experience less traumatizing but Dr Polina needs to be fired!!!! How am I supposed to go back to get work done when I don’t trust this woman in my mouth with sharp objects! If I could give zero start, i would!
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December 2023 by S AH
Seeing the post about a NEW dentist potentially showing bias based on race and having a nasty attitude is really worrisome. I am currently searching for a dentist as I am enrolling in benefits. I check out reviews as I already have a genuine fear of going to the dentist. In Healthcare you need to understand that patients are vulnerable in your facilities. They are depending on YOU to make them feel safe, especially when you are utilizing tools that could potentially be harmful to the patient. This is a no Bueno me, I don't play like that and I refuse to take that chance. It's a HARD PASS for me.
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November 2023 by Creative SOLUTIONS
This rating is solely based on my interaction with the newest dentist. Unfortunately, the turnover for dentists is high. I have had several dentists during the 13 years of being a patient and they were all good, 2 were great. However, this newest detist is awful. I like the location and loved that the hygienist and 1 dental assistant has been a constant. Their presence balanced the quick overturn of dentists. The dental assistant had been with the company for more than 19 years but at my recent visit, I learned she was no longer with the company. After meeting the new dentist who was abrasive, rude, condescending and dismissive, it made sense why the assistant of 19 years was no longer working there.The dentist did not examine the tooth that I complained about. She proceeded to scold me for missing my regularly scheduled cleaning and as I proceeded to explain that I was also scheduled with the hygienist on that day but because of the pain, I scheduled to see her prior to my cleaning appointment. She interjected and rudely said "I will tell you what is wrong" and continued saying you need to keep your scheduled cleanings and schedule with the hygienist with no regard for me telling her I had an appointment with the hygienist that I was already late for because she took more than hr. to come into my room. It seemed that she picked rooms to enter based on a preference system and as a result, I was often looked over. She was rude and disrespectful to me and the Black staff members. She spoke in a harsh tone then went into a room with a White woman where her tone softened as she introduced herself and she empathetically asked what brings you in today. Based on my person interaction with the newest dentist, she is unprofessional, racially biased and unequipped to be responsible for individually caring for a case load of patients.
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November 2023 by Danny Avila
The only one is doing a great job is Lester.4 years with my Invisalign treatment and didn’t work I been seeing more than 6 doctor in the same office and I didn’t get what they offered me when I started with my treatment really disappointed with the treatment the personal office just wasting time and money
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October 2023 by Michael Keany
??I DO NOT RECOMMEND THIS DENTAL OFFICE!!! ??The only good thing about this office is the dental hygienist. He is great.This morning I had an appointment for a cleaning. I have no issues with my teeth, but I was told I had to get a panoramic x-ray along with the bite wing x-rays, like I am a new patient, which I am not. I have been a patient for 8 years. When I ask about the price the tech did not know and the girl who knew was not in yet. When I refused to get the x-rays, I was informed by the tech that the dentist said, if I don't get the x-rays, I could not get my teeth cleaned. Since this still is America ?? and I am a veteran who has served this country that I love, I walked out and will be looking for a new dental office.I DO NOT RECOMMEND THIS DENTAL OFFICE!!! They are a bunch of socialist communists.Plus, they are running some kind of a scam. They some how posted that I gave them a 5 star review under this Google review app. This is not true. I never gave them a review until now and that is a big fat 1 star review.
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October 2023 by Jamie Smith
From the moment I walked in- everyone was so sweet ! And the dr was incredible- I’m a very nervous dental, patient, and everyone really feel very calm and confident and what was going on
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August 2023 by George Bennett
Lester is awesome! He always makes those cleanings pleasant enough. The new dentist is very nice too. Answered all my questions. Dee took X-rays and is very nice too.
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August 2023 by Doretha Perry
I have had many oral surgeries during my lifetime. This is the 1st I did not feel the injections once gums were numbed. Outstanding service.
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June 2023 by Gail Barkley
Friendly staff and especially great hygienist. Actually a pleasant experience.
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June 2023 by Lewis Bellamy
The new dentist, after several recent dentists, was good.The office manager is terrible and actually hung up on us rather than discuss our billing, after this GE office was our entire family dentist for 25 years. She then dismissed our family over the several hundred dollar possible overcharge!
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June 2023 by Esperanza Batista (Pelan)
Excellent treatment and great professionalism, thank you for your time and services
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May 2023 by Gina Tock
I started going to Great Expressions Dentistry because my prior dentist was horrible.After telling Dr. Rachel Travieso Peralta my past experiences she was very patient and kind as well as great at her job. Her staff are amazing. They are all so sweet and attentive. I’m glad I made the switch to her office, even though I’ve had to get quite a few procedures done that are not fun. (Root canal and crowns). She made them easier to deal with. Thank you!!
