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February 2024 by Chrity88 Dorsa
I purchased my furnitures online and the process was easy to navigate. I am very satisfied with the delivery service as well. It was a wonderful experience.
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January 2024 by La'Farrah Davis
The Badcock Home Furniture & More at the 9447 Lem Turner Rd Jacksonville, FL. Location delivered my furniture and the furniture smelled like gasoline. I questioned the driver about the fumes and he stated it was coming from the truck. Later on after the delivery was completed I thought the gasoline smell and fumes would wear off however the odor did not. My infant baby and I had to spend the e three night and half of the next morning breathing in the awful smell. The store manager and staff showed no empathy or gave an apology. In fact I returned the furniture to the store and was forced to pick up my furniture without the store offering to assemble. I would NEVER refer any other customer to this location. Please keep in mind I spent over $2000.00 (sofa and love seat, mattress and dinning set (9 different Pieces)
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December 2023 by Tiffany
Wonderful!
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May 2023 by Florence Morris-Brown
I ordered a bed online and they came on time per schedule and assembled it. My daughter loves her bed it’s beautiful.
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May 2023 by Pamela McCluster
Excellent experience excellent customer service
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March 2023 by Jo Robinson
I ordered my living room set online. It was a wonderful experience. They arrived during the timeframe and put everything together. I am definitely a lifelong customer.
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February 2023 by G R
Professional all the way.Thank you !
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February 2023 by LaVon Fortune Roberts
Customer service was great. I got my purchased items quickly.
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July 2022 by Bennie Ridley
Poor customer service, don’t value Henry Badcock core value’s
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June 2022 by donna hughes
Been on hold for 30 mins. to talk to customer service.
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May 2022 by Heather Kaplan
Bottom line: Skip Badcock, it’s a complete waste. The products are cheaply made, the warranty isn’t worth anything, and the customer service is useless.I purchased a 3 piece living room set from Badcock South Florida. The furniture is very comfortable but the cushions gave out after about 18 months and if you sat on the couch you just sank in. We called for repair service because we purchased the warranty and they sent someone out that said he could add some foam to the cushions. He added a thin piece of foam to 1 of 6 seats, which did nothing and did not fix the springs. We called again, and were told that the couches could not be fixed but we could come in and get a $500 credit toward new products from the store. We went to the store to pick something out, and were told that it was now $450, and we would have to return the living room set as a condition of the credit. We asked where in the warranty terms this was stated and were told it isn’t written, just store policy. These new terms were completely unreasonable and I had already paid to have the pieces fixed because it was NOT unfixable, they just wouldn’t be making money by fixing it. When I did have it fixed, I found the original cushions to have 1 inch foam which is entirely ridiculous for a living room couch set. Typical seats have 3 inch high density foam.
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April 2022 by jay rawe
Got hung up on an was spoken to rudely by a sherri an a Stephanie. Talked to a manager named mark an i would never use badcock ever again.
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March 2022 by Lisa Melendez
My new bedroom furniture is beautiful! Very fast service getting one room in stock and the other being available immediately. At this time, many stores are having lengthy wait times due to availability but Badcock has everything you need to furnish your home with style and great prices!
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February 2022 by James Williams
My experience was great with the company
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December 2021 by Walter Morales
Like item buy
