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April 2024 by Rich Jeffer
Thay have no branch locations north of Palm Beach Gardens??????WHY!
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April 2024 by marvin montour
Not a good bank. Terrible customer service. Keep getting. Very long pending transaction. Useless bank
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February 2024 by Danny Schochet
just opened up an new account here. I had a very important question to ask. I have been dialing the. branch number for 2 hours.THEY WILL NOT PICK UP THE PHONE
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February 2024 by Denise
Branch manager Noelle is awful as is the banker whom sits on left. Horrible!
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January 2024 by Georges
Been calling the 561# to make an appointment in order to open a new bank account and they never answer the phone, says it all about the service....
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January 2024 by Dominic Giordano
Do NOT GO TO THIS BRANCH. The Branch manager is a horrible person and a horrible business woman.Noelia N Logarzo is unprofessional and most of all Rude…They provided me with a computer printout to get a letter of satisfaction and it was the wrong address and I had to have it overnighted and it was sent back to me cause the address was incorrect when I brought the overnight envelope back to show the back she said” that’s not my problem”……
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November 2023 by Denise M
Absolutely appalling experience. I am a professional agent/representative and end of life doula/practitioner. I delivered in person the original power of attorney for review. Keep in mind I live 4 hours away. They needed to see it in person which is a violation of Florida Statute as financial institutions are to accept electronic copies and in case any one is unaware, Florida offer remote online notarization services so those documents are always digital. I did drive down to meet in person with Murshida Uddin who immediately took the papers and spoke to the manager, Noelia. Noelia never got up to meet me or ask any questions. This was a Friday afternoon. Instantly, I could sense something amiss. My client is a multimillionaire and they don’t want his account to go else where so they can float his funds and generate interest.The following Monday morning, the Polk Co. Sheriff’s Office is called to my clients residence as I was there to verify if I was my clients PoA as Noelia contacted PCSO to report suspected elder abuse. This also violated my clients health information (HIPAA violation). I was mortified as the neighbors see me coming out of the home being questioned like a criminal.Needless to say, litigation is in process against Citi, Murshida, Noelia and the legal team at Citi for failing to provide me in 4 business days a decision. Today is day 7. This is another violation of Florida State Statute.Murshida also is very rude and hangs up on you when you call.KNOW WHERE YOU BANK AT AS THIS BRANCH and FINANCIAL INSTITUTION VIOLATES MANY STATUTES.
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October 2023 by Denise The M.
Absolutely appalling experience. I am a professional agent/representative and end of life doula/practitioner. I delivered in person the original power of attorney for review. Keep in mind I live 4 hours away. They needed to see it in person which is a violation of Florida Statute as financial institutions are to accept electronic copies and in case any one is unaware, Florida offer remote online notarization services so those documents are always digital. I did drive down to meet in person with Murshida Uddin who immediately took the papers and spoke to the manager, Noelia. Noelia never got up to meet me or ask any questions. This was a Friday afternoon. Instantly, I could sense something amiss. My client is a multimillionaire and they don't want his account to go else where so they can float his funds and generate interest. The following Monday morning, the Polk Co. Sheriff's Office is called to my clients residence as I was there to verify if I was my clients PoA as Noelia contacted PCSO to report suspected elder abuse. This also violated my clients health information (HIPAA violation). I was mortified as the neighbors see me coming out of the home being questioned like a criminal. Needless to say, litigation is in process against Citi, Murshida, Noelia and the legal team at Citi for failing to provide me in 4 business days a decision. Today is day 7. This is another violation of Florida State Statute. Murshida also is very rude and hangs up on you when you call. KNOW WHERE YOU BANK AT AS THIS BRANCH and FINANCIAL INSTITUTION VIOLATES MANY STATUTES.
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July 2023 by Damian FrenchFrie
Rohan Bailey is the personification of the ideal banker. Friendly, respectful, and a good communicator.If you want your bank to be successful, keep him and promote him.
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July 2023 by milano Chanel
No one answers the phone! That's what you get with global banking! Smaller community banks have better services
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June 2023 by sherrome nichols
OK so I know not having many brick and mortar locations it's pretty frustrating when you need to go inside; however, this location was super friendly. Was greeted immediately and no more than a minute to serve me. Alex was my teller and was friendly and smiling. I guess like the saying goes...can't believe everything you hear..in this case everything you read. Not sure how so many people have had not so great experiences at this location. Anyways if you have to drive go see Alex at this branch.
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June 2023 by sharmila ch
Never ever respond to calls .they never pick your calls ridiculous
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June 2023 by Alex
Worst service ever! Let’s just start with bank accountant who is barely speaking English and during wire transfer made every possible mistake and misspell could be ever done. I had to correct almost every number after him. Not mentioning that he didn’t know how to use application.
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April 2023 by Bonnie D (Bon72)
I have a check from Citibank. I'm a non account holder, so I called ahead to make sure I would have no problem cashing at this Citi location. I drove over an hour, 2 hours round trip to cash this check. When I arrived, the woman told me they won't cash my check as a non account holder. That they will only cash a check at their Delray Beach location, which is ANOTHER hour further away from where I started. I said "OK, I'll open an account right now with you, and deposit the check. She told me "We only open new accounts by appointment only."I have never heard such ridiculousness from a bank EVER. I will never use this bank and will be canceling my Citi credit cards when I get home.
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March 2023 by Alex Gordon
Worst service ever! Let’s just start with bank accountant who is barely speaking English and during wire transfer made every possible mistake and misspell could be ever done. I had to correct almost every number after him. Not mentioning that he didn’t know how to use application.
