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July 2024 by Stuart Hirstein
Visited the store today and Cathy, the assistant manager helped me pick out two suits. She was professional and very helpful. I have visited several Brooks Brothers stores over the years, this experience was by far the best. Thank you!
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June 2024 by Amanda Egan
Horrible customer service with assistant manager Kathy. Worst Brooks Brothers Customer service experience in 20 years. My husband took in a shirt that got a hole in the elbows after only a handful of wears since December. Accused us of lying when we said when we purchased the shirt because the stamp inside the shirt said a different date- then they looked it up and saw they were wrong. Then she said you must have worn this shirt more- he said I haven’t and they continue to make him feel like he was lying. It was pretty terrible esp considering the amount of money we have spent there on this exact shirt over his professional career. I called after to let the manager know our experience and was shocked she was a manager. He left the store so shook up- which should never be a customer service experience with something this simple! She said she gave him a promotional deal on a new shirt but honestly just being polite would have been helpful!!
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March 2024 by Jason Brown
I am 47 and I don't feel like I am old enough to shop here yet.
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October 2023 by simon cherkasski
Great collection, good prices, and really good service
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June 2023 by Chris Wilson
Lou is amazing, top shelve!
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June 2023 by Why Ask
Always great classic clothes
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February 2023 by Donald R.
Don't bother going to this men's store. Understaffed and staff is rude & do not do as they say they will. Very disappointed.
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February 2023 by Esteban Naranjo
I came in looking for sweaters. The guy helping me went to ask the store manager/cashier to see if they carried more sizes. I could hear her responding and saying they may have some in the back. But he came back and said they didn’t have any and that I could buy them online. Okay, but she just said you may have them in the back? You Jaír don’t want to go and check?
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February 2023 by Esteban
I came in looking for sweaters. The guy helping me went to ask the store manager/cashier to see if they carried more sizes. I could hear her responding and saying they may have some in the back. But he came back and said they didn’t have any and that I could buy them online. Okay, but she just said you may have them in the back? You Jaír don’t want to go and check?
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November 2022 by Robert Olsen
Great store and Store Associates! My wife purchased a shirt for my birthday that ended up not fitting but I was able to regimen it in store and order something else!!
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December 2020 by Elizabeth Bloomer
Joann and Patrick the tailor are amazing! Joann worked more like a personal shopper and had amazing input for my boyfriends suit. Pateick was extremely efficient and honest with his alterations. Done within an hour!
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August 2020 by Harrison Stark
Very nice clothes. I spend way too much money here, but it's worth it.
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March 2020 by StoneMahogany
Very nice clothes. I spend way too much money here, but it's worth it.
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January 2020 by William Roger Cummings
Good men's clothes at a fair price.
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November 2019 by Alan Rose
I'm in Florida and their product selection features clothes that a Michigander would love. Way too many winter fabrics for S. Florida. Also, the chain has shifted it's market target to younger men who want everything skinny. Hard to find any of their Madison cut shirts in the store. They say they can order them but I want to see the stuff before I buy it. I used to be a regular customer with an active credit account, now I seldom buy anything there. The staff agrees that new (younger) management has changed the personality of the brand. Not for me these days.
