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September 2022 by Sunny H.
The lady with red hair is so rude and has no costumer service skills. I will never be going back to this location.
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December 2020 by Lisa C.
I'm an avid user of this drive-thru ATM. I've only ever visited the lobby once. Albeit, that one visit has a special place in my heart because it was the day I bought my first home. Granted, I recall going bat you know what crazy as wire transfers weren't the norm during that era. I must have received 5-6 calls from my realtor regarding the amount I needed at closing..:: needless to say, I prefer visiting the ATM. ;) The drive-thru ATM is easy to maneuver and there's also a walk-up ATM at the front of the bank.
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December 2020 by Brigitte F.
This is the worst Bank of America. I unfortunately have to come in here often for business because it is the closest one, and you would think with only having 2 starts on Yelp and people constantly complaining about the same thing that they would try and fix or become better. They are as bad as Walmart. They have 5 teller lanes and ALWAYS one person working them (what's the point). On a good day you may get 2 but that's it's. I guess the best customer service you can get is waiting in line for almost 30 minutes these days. Please hire more people!!!
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August 2020 by Nicolette F.
Horrific bank branch with their changing hours at their own discretion because of a lousy excuse from the China virus. Not serving your customers and not being open during normal business hours on a THURSDAY. You should be ashamed of your lack of customer service and lack of staff working at your bank branch. I give your bank a F rating and think you should shutdown this Branch of Bank of America for not being capable of staffing enough employees to work hours during a normal business week and not being able to serve your customers needs.
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November 2019 by Alec B S.
I'd give them no stars if I could. I've been banking with BoA for a long time and simply needed something notarized. I was the only one waiting and after waiting over 20 minutes, I asked if the notary was still working. A sharp faced woman named Melissa who was the notary called from her EMPTY office that she would be with me when she was done doing whatever was in front of her on her computer. I waited another 5 minutes and left. Other locations are much nicer and more efficient.
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October 2019 by Rai B.
Worst experience every time I go in. No one greets you or checks you in. They move like snails, with no urgency. I can't walk in to that bank one more time. The girl who should check you in doesn't and then has no idea of who is next to sit with a banker. Go to another bank if you're in a rush.
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July 2017 by Caron Martin
Ten people in line on a Friday afternoon and ONE person behind the counter. The drive thru line was 4 deep and NO ONE was working it. Ridiculous. Will drive miles out of my way to avoid this location.
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March 2017 by Aaron Wolfe
Drive through closed, one teller to service a long long line of customers while other employees wander about unable to help anyone. Over heard one helpless employee explain that new tellers are "coming soon" and their drive through will open in "a few weeks". Quite the commitment to quality service, BoA.
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March 2017 by Rick Neighbours
This branche's drive thru has been broken for two weeks plus! They have only one teller working the inside, and the General Manager is all the while playing "Solitaire" on his computer, while there is a long line in the lobby..... I'm handicapped, and I had to park outside and walk in painfully, and wait 25 minutes in line to cash a check... I am a customer for over 20 years, and I am appalled at the bad service at this branch... A ☆, is being too generous, in my opinion....
