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November 2023 by Kathy Rowe
First, they closed early with no notification. Not even a sign on the door. Then they charged me $5 to have a package delivered from a company that needed someone over 21 to sign for. I already get charged a fee from that company to have it delivered to the ups store. They also get paid from the company. And now they decided to charge ME a fee. And, I was never charged before. So basically they are double dipping. I will go out of my way before ever going back there.
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November 2023 by WH
Took a package up to be shipped back to outdoor resource hiking company. It was a women's small, ultralightweight, hiking shirt going to Seattle Washington. weighing 16 oz.The 2 women at the counter quoted 100-150.00 to ship the 80.00 shirt.They never took measurement or weight but randomly pulled out of their head 100-150..Got home and called the store the gentleman who answered the phone quoted 14.00.A TOTAL waste of my time. 5th graders could do a better job than those two women.Ladies don't cry when a robot replaces your job!Absolutely unacceptable.10/19/2023Response to the owner at the UPS Store, Malabar,FL .You did apologize but you kept justifying your side. You did offer to charge me 14.00 to drive all the way back and ship my 14 oz package but as I told you yesterday, I won't be returning to your store. I also told you I will post my experience I received by your two female employees.There was only ONE (1) other customer behind me.Your employees NEVER looked up anything. What they did do, was look at this 14oz package, packaged in its original plastic bag. And said that will cost $100-150 to ship to Seattle Washington. They never even weighed it. The only reason I was at your buisness was to ship this package back to Outdoor Research.As I said to you on the phone, looking at your reviews change need to take place or you will start loosing buisness.We drove 30 minutes to your store and as I said to you yesterday we won't be back. USPS took care of our return for $5.43What saddens me was the fact all you tried to do was justify your female employees actions.They are new employees, a line out the door, blah, blah, blah.Please take some time to read your reviews and make changes.
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July 2023 by james barker
Jalen was super helpful and assisted me with everything i needed help with.I wish I could give 1 million stars.
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June 2023 by Janice Merchan
I would like to comment on the wonderful staff here everyone truly goes above and beyond but the young lady Jalen is simply the best always providing service with a smile very helpful respectful and patient I very much recommend this establishment been here several times and im always pleased ? highly recommend
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June 2023 by pixiedust1128
I’ve had a few friends mention to me that the service at this UPS location had unfriendly staff. I’m there often for Amazon returns. I have to say that the “young ladies” should take a course in customer service. When I was there a few days ago waiting in line and it was my turn, the employee grabbed her scanning gun and just looked up at me. No “can I help the next customer in line” or NOTHING. The attitude I perceived was that they act like they are there to do you a favor and you’re not welcome there!! I was not greeted, not asked for my phone #, no smile (yet they freely hold conversations amongst themselves and other co-workers and laugh and giggle out loud). She scanned my 5 returns all while not saying a single word to me. No thank you either. When finished I asked for her name (they do not wear name tags either… wonder why..!) The only smile and thank you I received was when I complemented her on her eyes. Honestly if I had a closer location to my house I would go there. These employees seem to have zero customer service training and the word is spreading… owner of the place should really re-think their training process…Just not a friendly place! The employee’s name that “assisted” me starts with a “D” and ends with a “y” (won’t put full name for her privacy)
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June 2023 by kevin f
I needed copies for my business and boy I'm sure glad I stopped in this ups store. From the 1st interaction with Destiny was a huge smile and a good morning. It's a breath of fresh air to have sales associate actually be genuine when helping customers and she was friendly and professional.Kevin F
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May 2023 by P Oneliv
Easily accessible from the Main Roads Malabar & San Filippo. Plenty of free parking including for Handicap accessible Vehicles. The store was well staffed with friendly employees who are very helpful.They have all of your shipping products along with other services like printing and Notary.
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May 2023 by ASE
I had to come and leave a review on this location because its night and day comparison to the one on Babcock rd.Save yourself from having to deal with rude customer service and come to this location instead. Both employees were more than willing to help you and were very friendly.Also if youre printing its not "cash only" AND you dont have to pay a $3 fee if youre printing under 5 pages.
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May 2023 by Keeping it Real
Whoever the fat, tall and old white man there is, who I assume is the boss, has no business in customer service industry. -100 people skills. Unless that's just his attitude towards black people. The ladies their on the other hand, always polite and patient. Only if they could fire their boss. Just Worthless. Unless he's retarded or something.
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April 2023 by Janice Nutt
I had the most positive experience in this UPS store! Owner, Carlin Parker, went the extra mile to assist me when my Amazon return shipping label did not scan from my phone photo, despite repeated attempts. He was patient and obligingly offered to hold my package while I emailed him another photo of the return label, so that I did not have to drive back to the store. The emailed return label was also problematic, and so Mr. Parker had more attempts that took time and perseverance in order for my package to be returned. His superior customer service is rarity these days! He is very kind, polite, and trustworthy. He saved me time and money. He is the best!
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April 2023 by Karl Tewold
We received incredible service from Josh at the store and everything was delivered as promised. We highly recommend this store and their service.
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March 2023 by Mike Benzy
Who ever the heavy set brunette with glasses was the other day has no buisness in customer service. Totally rude and nasty.
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March 2023 by Sheila Steinitz
THE BEST STORE IN TOWN! THE STAFF IS KIND, PATIENT, HELPFUL AND THE NICEST PEOPLE I'VE EVER EXPERIENCED!! IF I COULD GIVE THEM ? STAR'S I WOULD!! WONDERFUL UPS, FAXING AND ALMOST EVERY KIND OF BUSINESS STUFF THERE IS!!
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March 2023 by Holly astroqueen67
Very convenient and they get you in and out as fast as possible. Very busy location. Staff is always relaxed, helpful and nice.
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March 2023 by Kelly Hagan
I use this store quite often and have always had friendly excellent customer service until today from a younger girl name Maria that was super rude and disrespectful and the owner tolerated it, which made it even worse
