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January 2024 by Yfn takeoff 6odie
Go anywhere but this location. The manager will take your money without delivering furniture. Then they claim they can't issue a refund.
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January 2024 by Fela Wagnon
Rude manager. Horrible customer service. They charge your card but don't deliver furniture when they say and they won't issue refunds. This company is a fraud.
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January 2024 by Fay Perez
This place is a rip off. Got charged twice and never got my furniture delivered.
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January 2024 by Tommie Maynard
It was fast easy and great
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January 2024 by Erika Danas
Tyler the manager is amazing and always addresses concerns. The staff is very kind and helpful. I’m very impressed with my delivery with Josh and Scott. They went above and beyond to help me in my living room. This location had a great price on floor models. I’m very happy with my fireplace & my TV. This is the best store I have seen in rent a center. Thanks again.
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November 2023 by autumn myst
My experience with rent-a-center has always been good, but lately I’m not sure about it. I’ve been a rent-a-center customer for many years but never have I ever felt like I has taken advantage of by a manager. I have multiple contracts with the store and some of my products were bundled then bundled again causing me to pay longer on most of my stuff than I should be paying. The first manager screwed up every account I had and I have never been so disgusted with rac before on any occasion. I just feel that even though I’ve been renting from multiple stores for more than 30 years that this time I am getting taken advantage of by rac and customers should never feel this way ever from a company this size. I hope that someone actually takes the time to look and see what I’m talking about.
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November 2023 by Kacey Dwyer
Damian Keith was fantastic! We had a poor customer service experience with another company and came into Crestview RAC today and could not be more satisfied with our experience! 5 stars from us!
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November 2023 by Tom Fountain
I have contracts that were bundled by the previous manager and now I’m paying more for the merchandise and longer than I should be. I’ve been with rent a center for a long time and now I feel I’m just being taken advantage of
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October 2023 by Daniel Land
Scott has gone above and beyond to completely help my family! Tyler helped so much as well! Wonderful people to do business with!!
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September 2023 by Charles Morton
Customer care for in store payments is terrible and can not do math
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September 2023 by Hollowedremains Forgotten
Great service and amazing staff
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September 2023 by alexander wojahn
Amazing tyler and Gisele are great employees I recommend them highly and will continue to do business with them they will fix any problem ?
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September 2023 by christopher thomas
Very polite and helpful sales person
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July 2023 by Melissa Radmanovich
New management at my local store is rude, disrespectful and degrading. If I wasn’t so close to paying off item I would have returned it . Been a customer of this store for close to 8 years but with this new management I will not be opening a new agreement with rac at all
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May 2023 by Joey Sieber
After Brian left Giselle should have been store manager. Tyler is horrible. He is rude to my wife and me. I had 1 payment left of 25 dollars on a Garmin watch. I was a couple days late cause my friend died and I forgot about it and he said he wanted me to return the watch and eveytime I call and ask for Giselle he will not let me talk to her. He said if I want something he will handle it unless something changes I'm done with that store unless Giselle becomes store manager.
