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January 2024 by Ardelle D.B. Bright
Excellent service and friendly and responsive staff. Great job Pods!!! Our move was effortless because of you all.
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December 2023 by White Bear
Moving our home across the country including packing, loading, unloading, and 4 months of storage was efficient and cost effective using two 16 ft PODS containers.Our belongings were delivered in excellent condition... no breakage.
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December 2023 by Henry Locke
OverpricedRude staffLots of hidden chargesNot a good way to do a move unless you're absolutely incapable of driving a U-haul.Or packing it yourself
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December 2023 by maxine reyes
This is my 4th time using PODS, first time using labor to load and unload, they were very careful with furniture, on-time and professional
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December 2023 by Cristi L
Easy way to store Items .. They come when they say they will and the pods are clean and easy to use.
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September 2023 by paul morin
The PODS idea is great. All the issues were with the loaders/unloaders.
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September 2023 by Lisa Chugranis
Tom was very professional yet very personable. He kept me informed on my delivery time. It was such a nice experience! No stress!!!! Thank you so much Tom! Hope you are my delivery guy next time too! I will most certainly use this company again!!
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September 2023 by Selma Cobb Dean
Julio, the driver who picked up our unit, was very courteous and went out his way to be helpful. Thanks Julio
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August 2023 by Cristian Leeson
Worst moving company. I have used ABF in the past and would have used them again but unfortunately they do not deliver to my current destination. I had to use POD and it was the worst experience I have ever encounter with a customer service department. My scheduled delivery was moved according to their needs and not mine, I was never contacted about any resolution and I spent more than 15 hours in total on the phone with an absolute useless customer service department. I would never recommend this company to anyone. The only good part about the entire transaction were the delivery drivers. Very courteous, prompt and polite. Other than that I would give them a zero starts review.
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June 2023 by John Malerich
Everything about PODS was professional. The drivers did their job exactly as I was told that they would. My precious belongings arrived unharmed. I recommend them highly.
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April 2023 by Cherrypie Baxley
Purchased a new home but needed somewhere to store items while we did some rennovations, PODS made it easy to load then move to storage then unload without having to move everything and rent a truck twice! little on the more pricey side, but totally worth it!
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August 2022 by Elias Flores
Used this to move and have no complaints. I had to change the dates and addresses 3 times and they never skipped a beat or said no. everything was clean and my things didn't get damaged in the moving. Will definitely use again and recommend to anyone.
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July 2022 by Michael Gonsieski
My experience with Pods was hassle free. They said and did everything the way I wanted it done. I would recommend them and use them again if I ever had to
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July 2022 by Shawn Stewart
Try to avoid this nightmare. I wish I would have read the reviews before I used their service. I will Not Ever use PODS again. I scheduled my POD to be delivered from Florida to Phoenix May 20th with an arriving day of June 18th. I just got my POD on July 9th. It was a constant battle with customer service. Some agents told me it's in Phoenix other agents told me it haven't left Florida. This happened pretty much the entire month of June. I scheduled movers on June 18th and took off work in order to get my things and they were still in Florida. I cried. My car registration and other important documents I need here were stuck. I didn't have clothes or furniture. I had to rent a bed from Renter Center. I just cried. Customer service practicality blamed me. I created service requests tickets no one called back. I kept calling back every few days. I still don't have a resolution. I paid almost $4k to be constantly lied to, not receive my stuff in a reasonable timeframe, and completely stressed out. I Pray No One Else will have to go through this Absolutely Horrific experience.
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July 2022 by Helen P.
Me and my fiancé sold our house to do travel work, put our stuff here because we were moving to New England and it was advertised that they ship them. They suggested 12 foot for our house size and asked if we had plans to move, to which we answered yes but gave no move-to location as we didn't know where we would be living. no further questions or concerns were brought up at this time we were quoted 1300$ for it to be moved when we were ready. Fast forward 10 months we requested it to be shipped to ct. they started by saying they only ship 8 and 16 foot trailers, the rep we spoke to, carol, stated that she would be able to ship the 12foot at the 16 foot trailer cost of 2300$, we received a quote, and customer satisfaction survey, and we're given a date for July 11th that we would have access to it. Today their was no update online so we reached Back out. A different women answered this time and stated that the other request did not exist. she went on to tell us that we now are being quoted for a 12,450$ delivery. We were completely blind sided by them and refuse to pay that insane amount. So now we have to fly down to Florida to rent a uhaul to drive it ourselves. I do not suggest this company at all. Uhaul is 1400$ for five days from fl to ct. and they have they're own storage facilities for way cheaper than POD. Do not support this crooked business; their lack of clear communication and selective policies end up costing you big in the long run. Their quotes mean nothing thus their word means nothing. If I could go back in time I would have gone with any other company for half the price and clearer expectations.
