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September 2023 by Jo Jo
I was looking for a go to place since it’s 5 mins away from my house. It’s disappointing to find that they only care to bank as much money as they can instead of trying to build a customer relation. I replaced all tires and some break pods. I spent $1700. I had two appointments in order to get it done and both times I asked them to check a squeaky sound. They said they didn’t hear it so they can’t fix it . I waited a week and gave a 3rd try to find out the noice problem. They gave me a quote for $1600. I said I can’t spend over $3000 in a week so let me figure out my work schedule for next week. They charged me $79 for the diagnosis. I don’t think that’s how you are trying to retain a client . They charged me this without even plugging in computer. They checked it “ old way “.
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August 2023 by John P.
Dropped off a trailer tire for a simple plug and repair. I was surprised when they told me it would cost $39.95 before tax for installing a simple plug. I removed the tire from my vehicle and put it back in by myself. Glenn's Tire and Auto Service charges $22.00 and they remove the tire from my vehicle and put it back. You can guess where I'll go next time for for tire repairs or purchase.
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July 2023 by Rich Reesman
Picked up a used Chevy for Grandson. Gattos looked the car over prior to purchase, and completed all work after. Kudos to Kenny.
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April 2023 by William Bllake
Had a 930am I arrived at 915 am let them know they came out and got information off the vehicle I waited for a worker to take van in around 10:20 a.m. I went in and asked he said we don't have a rack available. We just pulled a truck in that's going to get an alignment done. I said I had an appointment at 9:30. He said they also had an appointment. I said Enterprise said they would get the van in and out since I was coming during work. He said Enterprise does not perceive our schedule I just brought another vehicle inside it would probably be an hour and a half to two more hours. I get paid by the job and could not afford to wait. I made this appointment 5 days earlier I'm very disappointed. I needed the oil change but had to get back to work
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March 2023 by Mike Lies
I had work done and needed something checked. They got me in the next morning and made sure I was taken care of. Great customer service. Highly recommended by me!
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December 2022 by David M.
I've had a persistent oil 'drip' on my 2011 Chevy Suburban for well over 5 years. An earlier visit to another shop diagnosed it as requiring the replacement of the rear main seal, normally an engine-out fix. On a whim, I took the truck to Gatto's, for another reason, but asked that they look at the oil drip. They called me back, and said that an oil pan gasket, and the reseal of a plate on the oil pan would cure the drip. The quote for these were really quite reasonable, especially considering the last quote I got would require the removal of the engine. I am very happy to say, that since that repair at Gatto's over 8 months ago, I've not experienced a single oil drip in my driveway. Furthermore, my oil consumption has dropped from 1/2 quart every other fill-up to 1/2 quart every month (about 6 fill-ups).
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December 2022 by Kathryn Wall
My wheel bearing went out while traveling. I was referred to this shop by a tow company. I have to say beware. I’m not sure if it was because I am a woman or because I’m from out of state but the prices were outrageous!! I was told the price of just the wheel bearing was $429. When I explained I just had this done to my other truck last month in Tennessee and the part was $279. I was told parts are cheap in Tennessee because everyone orders online as we don’t have parts shops like Florida does. I couldn’t believe I was told this!!! I had the truck fixed because it wasn’t drivable in its condition. They did discount the wheel bearing to $385. I called O’Reily, advanced and auto zone. The part was right at $200 at all of them. I’m fine with a parts mark up but that’s ridiculous almost doubling the price. They did get the truck fixed quickly that’s the only positive about going there.
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November 2022 by Shirley Broomfield
Excellent & friendly Service, delicious & well stocked coffee station, comfortable & clean waiting area. Trustworthy, Kind & Competent employees that provide great service to your car, at a reasonable price..? this place.
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November 2022 by Airduct P
Since I cannot defend myself in the previous response to my review. This is Fany Lozano again, if the wind wiper fluid pump was not working as they now say may have been the issue they would have been able to test after adding fluid and confirming the job was done but since that wasn’t done now you guys want to pretend that you did your job when in reality doing your job is making sure everything works and if it doesn’t you let the customer know. Also I made it very clear that I don’t have time to come back to waste my day or time to wait for someone to do what they were suppose to do in the first place. My car was there again for almost 2 days before I dropped it off Wednesday night and didn’t get it until Friday.mean to tell me that you aren’t going to check if a water pump works or not at the moment you added that fluid? Also the person over the phone just said it was most likely a mistake of the technician who had the car because this happens sometimes so it’s not something uncommon. Of course that is going to throw me off edge and not want to continue or be willing to come do work with people that make simple mistakes when it’s the first thing I said when I brought the car in. I also want to make it clear that no one called me after I spoke to the last person that I declined coming back. No left me voicemails or made any type of contact whatsoever and now completely lying.
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November 2022 by Blade Hunt
I went there to have a couple of tires installed they're really I have been there before to have tires installed on another car that I owned they're good and quick
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November 2022 by F Lozano
I brought my car Tuesday night and picked up today Thursday for the basics things; Oil change, Windshield wiper fluid and 1 tire change. I take my car and no windshield wiper fluid or at least a reset on the tire pressure light. Their solution was an apology and having me go back to do it. I have to waste more time going back to do something that should of been done and something so simple. I'll clearly handle it myself and will not be taking me vehicles back. The worse part is I was called like 3xs and was confirmed that everything was done. They have 7 people working and not 1 can verify that everything is properly done? If you are going to come here make sure you check every single thing they do and make sure they do their job before you leave.
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October 2022 by Fay L.
I brought my car Tuesday night and picked up today Thursday for the basics things; Oil change, Windshield wiper fluid and 1 tire change. I take my car and no windshield wiper fluid or at least a reset on the tire pressure light. Their solution was an apology and having me go back to do it. I have to waste more time going back to do something that should of been done and something so simple. I'll clearly handle it myself and will not be taking me vehicles back. The worse part is I was called like 3xs and was confirmed that everything was done. They have 7 people working and not 1 can verify that everything is properly done? If you are going to come here make sure you check every single thing they do and make sure they do their job before you leave.
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September 2022 by Ann Marie England
I highly recommend. Recently had to have alternator replaced. More recently had to have battery replaced . Both times was a drop in and they immediately took my car in without appointment. They first checked the car out and let me know what the problem was. Will definitely continue to use their service.
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September 2022 by do wops Hepburn
I was unable to remove the lugs from the rear wheels to replace the brakes. They not only loosen them but refused to take a dime. I definitely will be doing business with these guys in the future
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September 2022 by Mariah Jasmer Hoover
Honest shop! I went in because I had a screw go into one of my All-Terrain tires. They were able to find that the screw did not puncture all the way through which was great. They did not try to sell me anything I didn’t need and did not try to take advantage. Instead they made sure it wasn’t leaking air, and made sure all the tires were equally inflated and sent me on my way. We need more shops like this one! I would recommended to anyone in need of tire services.
