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October 2024 by S H
I took my dog to FATA for an annual checkup (we have been going here for ~9 years). I had an appointment, they took about an hour to see my dog. The Vet is extremely nice and really the main reason I keep bringing my dog back there - that and the fact that my dog is extremely anxious and this is the closest vet to my house. The appointment lasted another 20ish minutes. When I went to check out the employees were very lackadaisical helping me and the other 4 other people trying to check out. They were gossiping and talking about non work related issues as well as constantly on their phones. I was already late for an appointment, so I told them to call me with a total and I would pay over the phone. They demanded I wait. I informed them I was late and could not afford to wait any longer. They told me they would get the supervisor. The supervisor also demanded I wait. I told them my time was just as important as the vets and they would get paid THE SAME DAY, BUT I COULDN'T WASTE ANYMORE TIME WAITING ON THEM. After I left, I called my wife who happened to be in the area, having just finished her appointment. She went to FATA and paid the invoice within the same hour. Today we received a letter saying our dog was no longer welcome there. I guess they do not value our time or business, which is ok.... because...
Previous visit there...
I called to make an appointment because it seemed like my dog might have become diabetic. They made an appointment for him, 3 weeks later. When I get there, they tell me they can diagnose my dog with diabetes, but I would have to go to another vet for treatment / insulin because they do not do that. Why they couldn't tell me that when I made the appointment, I have no idea. I guess they value the money more than my dogs health. During the 3 weeks, my dog developed cataracts and went blind. This was NOT something they told me was a concern. Had I known that, I would have went elsewhere. So I had to take my dog to another Vet anyway, and that took a few more days to get the appointment.
This place, and the customer facing employees are pathetic. The vet should find better staff. Great place to take your pet for shots and basic health checkups. Dont waste your time here if your pet is having real health issues or if you actually value your time.
My time is no less valuable than the vets or the staff.
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October 2024 by Thomas Bennett
Pick Up Ace meds
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October 2024 by Lava Likes
Took us right in and took the time to answer questions. We had 3 animals, and we were out in less than an hour.
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September 2024 by Grace Bangs
There amazing with my dogs and so friendly
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September 2024 by Jennifer Johnson
Decent pricing and friendly staff. My cats are always well taken care of here!
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September 2024 by Steve Brooks
We take all of our pets to Florida Aid to Animals. They are great and the prices are more reasonable than some vet clinics.
I am downgrading my review after Florida Aid to Animals let us down with "end of life" needs for our very sick Pomeranian. When I called to have her euthanized after 7 1/2 months of treatments for kidney failure. I was told that they didn't do that, and I would have to go to a full service vet. This is something they should have told me 7 months ago. I was very unhappy with them at this very sad and stressful time.
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September 2024 by Debbie Cline
All the staff was friendly and helpful
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September 2024 by kim figueroa
This was my first visit, service was quick, and everyone was friendly
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August 2024 by Bruce Leierer
Animal care with expert advice.
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August 2024 by Beverly Kubon
Lots of attention and calming for Ginger! Right on with the doctor and his otimism!
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August 2024 by Nathalie giha yarur
I loved the service I received, Dr. Victor Monteroso is excellent, affectionate with animals, he explains things very clearly. The assistant who helped me was also very kind. The doctor speaks Spanish. I recommend it 100%.
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August 2024 by Neli Rubio-Luna
Initially we were skeptical about taking our pups because we saw one bad review that they didn’t handle anxious dogs well. However, our experience was completely opposite! One of our two huskies has always been a bit too anxious when going to the vet. However Dr Monterroso and vet tech Rachel were extremely patient, caring and attentive towards our dogs. We were extremely happy to see our dogs be so comfortable in a new environment especially being the vets office.
Also everyone else in the office from front desk to check out was absolutely superb. Overall, highly recommended them!
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August 2024 by Pamela Aguirre
Brought my cat in to get spayed. The doctor wouldn’t spay her because they said she was pregnant. She took my money for x-rays which were negative because that day I brought her to another doctor. He said they were negative but he didn’t understand why he thought she was she was pregnant. When she had her spay the other day at Brevard and the animals and he said there was no way she was pregnant. So now I’m charged extra money for x-rays and it was more expensive to go to this other place, so I feel they need to refund me some money, I don’t like that doctor over there. They used to have a good doctors at Florida Aid To Animals on Cogan Psmela Fast. I didn’t even see the doctor at all. All I saw was her assistance and their assistance are wonderful everyone that work there is wonderful except for that doctor that screwed up. and I would like somebody to get hold of me and let’s discuss this that’s her boss. I am not happy.
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August 2024 by Melissa Costa
Everyone there truly loves animals and provide exceptionally compassionate care to every patient!
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August 2024 by Michael Yates
Review strictly for the fact that you can't even get a hold of these people on the phone you try calling and all you ever get is a busy signal it is 2024 I should not still be getting a busy signal when calling somewhere
