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July 2024 by Philip Turturro
I had an excellent experience with Beck Collision. Both Amanda and Bryce handled everything when I brought in my Chevy Colorado for a hood repair. Communication by Amanda and Bryce was fantastic! They worked with my insurance company and everything went perfect. The repair itself seems very pofessional to me. I can't even see a differnce in the paint... and my truck is 4 years old. Overally, I wouldn't hesitate to use these folks again!!
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July 2024 by Janice Kier
We were very pleased with the service we received on the repair of our vehicle. The staff were all great and delivered our vehicle as promised. We were happy that we did not have to go to St Augustine or Jacksonville to get the repair done.If you need a repair done and live in Palatka, you should give them a try.
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June 2024 by JUSTIN DOWLING
Gary and his team offer the best collision work around, quick turn around times, expert service, great pricing. Dropped off my vehicle was amazed by how quick they got me turned around.
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June 2024 by Christopher Nettles
Great very personal and great people
Work with you on the whole process
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June 2024 by Leslie Motes
Can’t thank Beck Collision enough for my auto repair ! They were timely, friendly, and efficient . I needed my car back pronto and they were wonderful in making that happen .!
Beck Yeah!
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May 2024 by Vicky Davis
There isn't enough room here to fully explain what my experience was. Mr. Gary. I really liked your vibe the 2 times we chatted. It's Ashame, it's fake. I have emailed you twice,left a voicemail. You have not answered any of them. Literally, the day after I was forced to drive to Palatka to seek out answers in person, in a panic and anxiety because it's my 30 day deadline on rental,and no updates. I recorded the whole thing. Love the part where you tell him. Always talk to the customer. Instead of relying on a piece of paper. bahahaha. Healing from a back and feet procedure. Drive almost 20 miles to palatka, because no one called. But it's ok. . I've not had any relief from them. Over this, Enterprise calling me about an update. Hell y'all work together. Why ask me? I've been told nothing, so no clue. They sold the rental I was using. Asking if I knew, if it would be a few days or weeks. Again I had to call. Why? Communication- Beck collision- zero, Vicky, hero. Now on to my number that mysteriously got changed. someone changed my number, I have a missed call from Beck Collision on the 28th of February at around 3:24 pm. Please help understand how that is. A month of a rental car that was wasted. I paid them over 100 or close to it because they put me in a car out of my range. My fault. I've never been through this or rentals. Pray never have to again. 10-15 day estimate on a front end deer collision. Ended up being a month. No updates from them unless I called. 3 weeks of you'll be ready mid week. Next week no call. I wait. Call again. Mon or Tuesday the next end of week . No call. 3rd call. Behind pushing priorities. Really. I have a 30 day time frame. I finally called my claims adjuster told her everything that was going on. I was panicking and anxious She tried to call the guy over my car. He wasn't in . So she emailed. Told me I'd be the first call. No call. Tuesday morning last day for my rental. They call to remind me. I told her if I had not heard from anyone by 12:30 I will be going to palatka to get answers in person. The phones and emails are obviously a joke. I get there at 1:20. As I'm pulling in my car sitting in the parking lot. Nothing except broken parts gone. 30 days. I took a video sent to my insurance and headed to the office. No one acknowledged me. Workers all around. I called the phone for jokes. Receptionist was not at her desk. Men in office ignored it. I'm fuming. Go outside park my walker by the door someone is gonna talk to me. A truck pulled in next to me as I was trying to go back in. They helped me in. Saw my face and shaking and asked who's getting fired. Not sure but someone's not gonna like me. The guy in office comes out. Asks them can he help them. They said this lady been here. I only said. Get me the number one boss here now. He left came back said he'd be here shortly. I asked the men to let him know he will want this conversation outside. He came out saw I was shaking mad. Told him everything. I sat here from 1:20 till now. It's 1:50. The car has to be turned in an my car is in same shape 30 days later. He called the guy from office out to go pull my records. Comes back. He's looking. Mhmm yep ok. Headed it to me. Immediately see my number is wrong. He asked do I have new number. No I don't. Told the guy this why we always interact with the customer. That could be the person at fault. I said yeah if a deer has a phone. He told me in my face we don't do business if it's happened to you could others. Enterprise reaches me, insurance reaches me . How did my number get changed. He covered the car himself until Friday. Made the office guy put correct number on that paper. Next day storming. I get a call you're cars ready. Interesting. Called and left Mr Gary a voicemail. No answer. Emailed him. Then I got to thinking. Looked through my log . Someone called me on February 28th. Explain that. Lie to my face to calm the disabled upset lady down. Well done. Any one else
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May 2024 by Brenden Hurt
He did a great job super friendly and did a great job Chris dent technician is the man to go to! Said what he was gonna do at a fair price!
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September 2023 by Mike Pafford
A GEM for Palatka Florida business! Expert and Reasonable. Dent Technician Chris Hatch slotted me in for the next day (get that anywhere else), and worked Magic on my car. Very nice place to wait right next door at the Car Wash.
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September 2023 by Randy Martens
Ward and his staff are the gold standard for customer service and workmanship. They are truly professionals at their craft.
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September 2023 by Better Life
Highly recommend bringing your car elsewhere.The manager “Gary” is terrible , needs to be replaced indefinitely.
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September 2023 by Robert Lowe
Gary the manager couldn't have been more helpfulNot only was the repair perfect but it was done in record timeThey even delivered it to my residenceBest experience ever!!
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April 2023 by Shane Brock
Very professional business. My car took longer than expected but the end results were perfect. The manager took great care of me and I will give him my business again. Front desk lady is very professional as well. 10/10Services: Painting
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March 2023 by Rebecca Aragon
Only take your vehicle here if you want shady work done.Took my car here after a storm did some major damage. Customer service is not good. Waited days for call backs and updates. Had to rent a vehicle while car was in shop which was a nightmare because I never got accurate completion dates; which I know sometimes it takes longer but inconvenient when it comes to a rental. When I got my car back (which I had only had for 6 months before I took it to Beck and had 12 miles on it when I bought it) there was a very noticeable and very deep scratch on the front fender that was poorly covered with only paint that wasn't even the right match. Part of what had been fixed fell apart on me while I was still at the shop. The engine cover was missing (no reason at all for this!) and I had to take it to another dealership to fix because it suddenly started overheating and found that the trans lines had been turned completely around. The overall body work that was done at Beck was just okay.
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March 2023 by Bev
Truck has been sitting in their yard for a month. Haven't started body repairs yet. No one answers the phone and have left numerous messages for them to call me. My Geico rental has run out. Was not informed it would be this long. Said it would take 20 days. They haven't even started on it. Were told I would be kept informed . I am disgusted !Service: Body & Trim
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February 2023 by Karen Cook
Becks collision body shop is exceptional. For the last 10 years we have used Joey and his crew to take dings out of our 2011 Titan and 2002 SC 430 Lexus. Initially these cars were scratched and dinged in shipment from Alaska to Florida and they were repaired to pristine condition by Joey and his crew. Since that time, these two are brought back to the shop every year to have any scratches and dings taken out and to have the paint freshened where needed and polished. Because of this great job there is not a place that we have stopped that someone hasn't given us compliments on the looks and paint job of these 2 vehicles. So we will continue to use this shop annually to keep our vehicles. We highly recommend anyone who needs their vehicles repaired to bring them to Becks collision.Service: Body & Trim
