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November 2023 by Tonya Langdo
They went above and beyond to get me in quickly and solved the issue that another dealership couldn't solve. Very happy.
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November 2023 by Ward Zimmerman
This rating could improve if they ever called back with an estimate like they promised. Definitely not impressed with service department.UPDATE: They did finally call back after 2 days. They refused to quote for what service I wanted and instead told me that they needed to evaluate things ("It could be the computer") before they could estimate the charge.All I asked for was a few ounces of ATF to be added to the convertible top pump as it was a bit low. The cost estimates on doing a search ranged from $65-$85 for the job.Not planning on ever returning to this place as they seem more concerned with fleecing the customer rather than performing what is asked. My rating of 1 stands.As a comparison, I will say that it would be like pulling in to get air in your tires and being told that the TPMS system needed to be reprogrammed and an analysis of the rubber composition of the tires had to be ascertained before they could add that 5 psi.Note: I would be happy to talk to "Owner" if that is who I will get to talk to. I am unwilling to talk to anyone in service again,
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October 2023 by Pamela Kinsey
Best experience best salesman and now friend. LOVE MY JEEP?
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October 2023 by Tiffany Upchurch
Duane & everyone in the parts department was so helpful. Buying out of state is so scary, but they got us our part in a timely manner. Customer service was absolutely amazing. If you ever need any parts, I highly recommend using them.
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September 2023 by Roger Buz
60,000 check up went great.The service department was amazing and was timely getting the work done. Excellent service !I love my Ram truck!
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September 2023 by Lachelle Fetz
I always have very nice and helpful technicians when I take my truck in to be serviced.I usually drop my truck off and they call me when it’s done in a timely fashion.Beck Chrysler Dodge Jeep Ram is my go to place when my truck needs an oil change or it’s feeling blue.I am very satisfied and you will be too.
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September 2023 by Tim Durand
Mark was great, he listened to my wants and needs and was very honest about what they would be able to get me in. He took the time to go over everything and we made a deal that I could afford. While not my dream truck the honesty that was shown to me made the difference in my purchase. I feel like I got a really good deal with out the high pressure sales that most dealerships use. I would recommend Mark and Beck to everyone!
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August 2023 by Tom Derringersr
.My experience was all online, but it was not very good at all. Having been in the car business as both sales manager and salesman , I thought it was one of the weakest experiences i've ever had with an auto dealership. I received a very low ball offer. There was absolutely no follow-up at all even though I requested a call back. They pulled 3 hard inquiries without my knowledge. Surprised by the lack of professionalism by such a large group.
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July 2023 by Jennifer Wingo
I've been going to this dealership for over 8 years now. I've had issues with them all along, but unfortunately I don't have another dealership within reasonable distance. It started with me trying to make appointments for oil changes and not being able to reach someone on the phone or having them tell me I don't need an appointment. It got so bad that I would drive to them to make my appointments. Afterwards I get these dealership surveys which Beck calls and emails me about repeatedly before they arrive. When I give them 3 stars due to adequate customer service, they call me and I have to explain what happened while they try to convince me they need 4-5 stars for their dealership requirements.I normally do oil changes during the week, but recently I made an appointment for a Saturday. They only had 1 guy working the booth and he was buried 4 cars deep. While I waited, I walked the parking lot and was approached 4 different times by sales people, but they only had 1 guy working service. Given Saturdays are appointments only, I didn't expect the service delays or lack of staffing.For the past 3 years they've been sending me letters about purchasing both my trucks. "Inventory is low, we can pay you cash for your truck". We have 2 Rams and I get these letters all the time. Recently we decided to sell one of our trucks, so I contacted them. They made it sound like I was inconveniencing them and there was low interest in buying my truck. I told the guy "well, why are you sending me all these letters if you're not interested". I sent them all the information on a Wedneday, followed up twice on Thursday with the salesman telling me he would have a quote later that afternoon. I didn't get a response back from them until Monday afternoon, 4-days later and it was the lowest price ($6k lower) out of 6 other places I checked. Now I'm on their sale solicitation list and they're contacting about buying a vehicle when I'm trying to sell one.My latest BIG issue has to do with them not reporting my vehicle's history to Carfax. I've been having one truck serviced by them for 3 years. They did regular oil changes and also replaced the a/c evaporator. When I went to have my vehicle appraised by another dealer, they pulled the Carfax and not one entry was listed after all the service I've done with them. This significantly affects the value of my vehicle and was a huge disappointment given I expect more from a dealership. I found it interesting the local Tire Kingdom had made entries on my vehicle's Carfax, but there were at least 7 Beck service/repairs missing on Carfax for this vehicle.Time and time again, they come across as being inconsistant and flat out disorganized. Their communication has a lot of flaws. It takes a lot of effort from the consumer to do business with them. I don't recommend nor would ever buy a vehicle from them.
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July 2023 by JEFFREY CASEY
I want to thank you, Carol, for your concern and interest in taking care of my vehicle. Your kindness is a Godsent. I have a profound respect for the people at Beck Chrysler because of Carol's customer service.....
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July 2023 by James Thompson
Skyler was great and there staff really nice people so far my experience with them is great I hope n the future they will be able to help me with all my vehicle needs
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June 2023 by Karen Snyder
We arrived at the dealership at 1:30 pm on Saturday. We purchased a truck. Our sales person was Skyler Lammers. The entire process was done and we were out the door by 4:30 p.m. We received awesome service from Skyler and the general manager, Toma Dean. They were very pleasant to work with and there was absolutely no pressure to buy from them. We walked in the door with a set price in our mind and they were able to accommodate us. I would highly recommend this team if you are in the market to purchase! Thanks again Toma and Skyler!
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June 2023 by Jill Leek
Done Deal Devron was absolutely amazing and made the whole process so easy! Beck Chrysler Dodge Jeep Ram is the only place we will go for all our family’s vehicles
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May 2023 by Geoff Koch II
I really appreciate all u have done for me! Really like working with Jonathan and the team there, really enjoy my new charger! Thank u!
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May 2023 by Bobby Ray
I went in to get my first service done on my Jeep. Which I did not buy from them. But let them know that I wanted them to do my services. They took care of me like I was family. This service department is the best I’ve seen in my 50 years of dealing with service departments. Dustin was outstanding and showed only the highest level of respect and support. I’ve never seen anyone like him.
