“I own a local irrigation company and our phones are our lifeline to the community. I had an issue with a new Apple Watch and tried calling Verizon’s tech support number over seven times only to get an overseas person reading from a script everytime. I then went to the Cordova Mall location hoping to get help only to be told he can’t do anything and told me to call tech support ?. We then went to the Pace location and met with Matt. He and another employee named Andrew went over and beyond to get the watch not only working but scanned over our One Talk planned and corrected numerous errors a previous employee made. If you want something done this location is where to go and these two employees are who you want to talk to!! Hydraflow Irrigation and its owners are forever grateful, thank you!!”
“John W was great! He took care of us and was happy to do so, very knowledgeable and had our best interest in mind! We will definitely be back for the customer service !”
“Michelle is amazing I will go out of my way to come to this location Jason is also amazing and I can’t remember everyone’s name but they so helpful and wonderful hands down best experience in a cellar store been coming here for two years and hopefully many more !!”
“I recently had the pleasure of visiting the T-Mobile store on Davis Hwy. and I have to say, it was a surprisingly positive experience. I was dreading the usual cell phone store visit, expecting long waits and pushy sales tactics. However, my interaction with a representative named Cody completely changed my perspective.
From the moment I walked in, Cody was attentive and genuinely interested in understanding my needs. I was looking to upgrade my phone and switch to a different plan, and he patiently walked me through all the available options, explaining the pros and cons of each with clarity and precision. He didn't try to upsell me on anything I didn't need, which I greatly appreciated.
What really stood out was Cody's knowledge and problem-solving skills. I had a few specific questions about data usage and international roaming, and he answered them all confidently, even pulling up detailed information on his computer to ensure I had the most accurate answers. He even helped me transfer all my data from my old phone to my new one, a task I usually find incredibly frustrating, with remarkable efficiency.
Cody's friendly and approachable demeanor made the entire process enjoyable. He was patient, courteous, and never made me feel rushed. He clearly cares about his customers and takes pride in his work. He was very professional, and never made me feel like I was taking up too much of his time.
If you're looking for a cell phone provider store with knowledgeable and helpful staff, I highly recommend visiting this location and asking for Cody. He's a true asset to the company, and his exceptional customer service made a potentially stressful task a breeze. Thanks to Cody, I left the store feeling confident and satisfied with my new phone and plan. He is a great example of what customer service should be.”
“I received excellent service from Dylan. He was enthusiastic, competent, and made the whole experience run smoothly despite technical difficulties that were out of his control. It’s not about the place, it’s about the people.”
“Jacob at Pensacola 9th Ave location did a phenomenal job taking care of us. He was professional, personable and efficient, giving us available options for a replacement cell phone. He is an excellent troubleshooter and super knowledgeable with the products and services Verizon offers. Fantastic customer service!”
“Today I was greeted with excellent customer service from Justin at this location. He also went over and above to get me the information I needed to call to handle an important matter with Cox. Thank you Justin for your professionalism and excellent assistance.?✨️?”
“The workers were very professional and kind , introduced themselves before walking in and did a great job explaining everything to me and set up was super quick!!! Thank you !”
“After a very stressful 24 hrs of not having an iPhone (due to mine overheating and refusing to turn back on), Katelyn and Mitch saved the day! They couldn’t have been more patient or knowledgeable. I was in and out of the store in less than an hour and they answered all of my questions and patiently walked me through the entire process of buying a new iPhone and got it activated for me.”