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November 2023 by Nirmal S.
Excellent service Kind staff Very very kind people I've been a customer for many years. Never failed me.
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October 2023 by Phill Holland
I went in to get my tires rotated and a hole patched. I scheduled an appointment and they had it done within 30-45 minutes. Ryan was my tech and went above and beyond, noticing I had a pressure sensor light on my dash for tires. He found out the problem and updated Angela who gave me all the information on cost and repairs to allow me to make the best informed decision on how I wanted to proceed. I chose to have it done and they pulled it back in and finished in less than 30 min.Cant express how much joy it brings to not have to look at a dashboard warning light as I have for the last 6 years!!!Definitely scheduling service here moving forward.Services: Electrical repair
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September 2023 by Joe Garrigan
Angela could use some lessons in communication to put it lightly. To top it off leaving a customer's vehicle unsecure (literally walk up to pick the car up and she gets in it without touching the key) then gets mad when you ask hopefully that wasn't unsecure too long . Can safely won't be bringing my vehicle back here. Top it off when call to ask the status basically makes it sound like nothing got done all day after being told it'd be done today (mind you had seen it'd been moved with no calls saying there was an issue which they've done before) and then decides to explain what had been done when I tell her I'll just be picking it up as this was unacceptable.Service: Tires
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September 2023 by JUNE TURNER
DO YOURSELF A FAVOR, save your sanity... keep driving... Absolute nightmare, customer service is Non existent... Manager Gibbons ,if that's an example of the manager material from Firestone, I will spend my money elsewhere., Maybe you should insist he take customer service instructions from Troy Luther, because Gibbons and backup Barbie, fail.miserably..Sorry to be inconvenient with. Flat tire and you had get up up out of a chair..
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September 2023 by Ty Taylor
Pulled in needed service was told there was only two techs working on a Saturday and they couldn’t help me. Why would you even be open? This is not professional from a business stand point.
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August 2023 by June T.
Save yourself the heartache... 2 nails in a tire bought from this location.. Manager Gibbons answer appt for 4 days ( Wednesday).. customer service is Non existent...Apparently Gibbons doesn't like someone giving him.opinions of removing himself from making.chair. And help his employees. Instead of making excuses... DO BETTER
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August 2023 by melissa p
I do appreciate they got us in as quickly as I could even if we did I have to leave the car overnight they got to it first thing the next morning. We did some shuffling around to find tires they had on hand.. got a good deal on repairable replacement for the tires. But I did have to mention that I could get it next door cheaper to get the discount. Also didn't like all the upsell nonsense.
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August 2023 by sks
Recently had an oil change and fuel system clean. They called me quickly about other things they noticed and finished well before their original estimate time. The staff is always polite and the waiting area is comfortable.
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August 2023 by Catherine Salisbury
I've been getting my oil changed here for years now, but their prices have gotten outrageous! It cost over $100 for an oil change WITH the friends and family discount. I drive a Honda civic - it doesn't even take 5 quarts of oil! Then, they tried to sell me a new battery when I have a $200 battery in my car that is still under warranty. Never again. I will take my business down the road or change the oil myself before I ever bring my car here.Service: Oil change
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June 2023 by Ernest Mallett
Scheduled an appointment online and got a confirmation. Then today I got a call and figured out that their online system doesn't match what's in store and they can't honor their appointment. They said I could drop my vehicle off tomorrow and they "might" be able to work it in.No thanks, I'll take my business elsewhere. Can't comment on their service but can say don't trust their online system or their app.
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June 2023 by Danu Micko
Great people, bent over backwards taking care of my truck. My go to place from now on. Ask for Angela Roach, she is amazing!
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June 2023 by J I
Always love getting my car serviced here for years.Update- Only down fall I have is that this is the third time I got my car back without the sticker at the top informing me of milage marker when I'll need my next oil change
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April 2023 by terrence campbell
Been there many times. Was always impressed with the service. This last time made me not want to use them anymore. Made an appointment, then told appointment time didn’t matter and that it would be couple hours anyway. Left the car there. Came back later only to be told they couldn’t change the tires on a car they have worked on several times before. Told me I had to take the tires off myself.Service: Tires
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April 2023 by Ronnie
I worked at Firestone in another state for about four years about six years ago. The one I worked at we all loved and learned so much about customer service from our boss. Our group who worked at the time is still known as the good ole A Team. We worked hard but we had fun. We would ping and pong off each other and always smiling and laughing with our customers. Many of our clients became like family. Someone always brought us breakfast, and lunch. Our Boss worked harder than us. Nothing we had to do, he didn't do harder. There was loyalty, trust, care and heart in that place. I miss that, this isn't my first Firestone since I moved I've been to. And over the past few years the atmosphere of all of them have just gone to blah. No going out of your way, don't smile at the customer, no exploration of the problems found, even if someone can't afford it on that day didn't mean they can't save up for it. Maybe it was just my store with Phill running the show, but I kinda expected more from them.
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April 2023 by Arc Thames
Only reason for 2 stars is they were quick. Came in shortly after they opened due to a puncture in my tire. Neither of the service advisors was friendly or welcoming at all. Angie was the one I ended up working with. She was very unfriendly. Asked what size tire I needed so I had to walk back out to my truck and if the Discount Tire had been open that early I would have just left and went there on the spot.Updated to a 1 star review. Came out today to oil leaking out of my truck after they did the oil change!Decided to have my oil changed too since it was going to be sitting there. The dealership, for the same price, tops off your diesel exhaust fluid. Firestone apparently does not.Will be my first & last time visiting this Firestone.