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July 2024 by Rochelle Olson
SCAM!! They took advantage of my Family. When walking through the door Amanda offered me 4 lines for $100 saying they'll best TMobile pricing. Then Brenda talks me into leaving Spectrum saying they will beat their pricing none of this was TRUE! Now I'm having to stop service return items and every time I call the 1-800 number I get a different rep or manager and nothing is resolved. Not only did I give the store Money to begin with now my bill says the first one is over $800! Please from me to anyone thinking of ever joining Verizon stay with your provider you have! I have been scammed in the worst way by Verizon
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May 2024 by Ross O'Dowd
It’s bait and switch. You all really need to be careful with them. They are nice and make you feel great, they sell you on the insurance plan and tell you that you can cancel it… you can’t. I call and cancel it and 2 months later it’s back on my bill. I now have to do this every other month. They said I would also get a switch to Verizon online gift card, Verizon emailed and said I don’t qualify for it a couple months after signing up, now I’m in the contract at that point. The total they show you in the store is off by about $50/month. Everything I was fearful of happening happened. Beware beware. DO NOT BUY ANY EXTRAS THEY TRY TO SELL YOU IT IS A LIE.
Update 4.24.24: The link they told me to go to in their response takes me to a site that says "The form was not found". Its all an illusion, folks.
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April 2024 by Christian Carter
Carlos was absolutely amazing and patient with me and my two brothers and my dad causing chaos in this store. He helped us understand all the fees and everything in between and just his patience, knowledge, and kindness were very much appreciated. Very humble staff, I would absolutely recommend coming here for Verizon!
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December 2023 by John Hopkins
Come to the Verizon store to unscramble all your phone blockages. Helpful staff. Let them know what's troubling you on layman's terms.
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December 2023 by HDTV35
Just spent 2 hours at T-Mobile trying to do a return and they couldn't even do everything. Came to Verizon and it took legitimately less than 10 minutes. Thank you Brittany!!!!!
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November 2023 by Gary Thompson
I stopped in on a Sunday evening a half hour before this location's close. I had a slight dilemma with a phone exchange/upgrade and the process of correction was fluid and thorough. I can't remember anyone's name, but the person who greeted me at the door and signed me in, as well as the main guy I dealt with, were cordial, patient, knowledgeable and professional.A solution to my issue was derived and I walked out around 40 minutes later a satisfied dude. Everything flowed nice and easy. Very much appreciated.
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November 2023 by Nancy McKenna
A young man spent alot of time working on getting 94 yrs old mothers phone working again and didn't loose contact or photos.
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July 2023 by Jacob Eisele
TERRIBLE experience here, the lady who helped us pick out new phones blatantly lied to our faces at least 5 times, lying to my brother that the Google pixel 6a supports wireless charging (something that was very important for him with his new phone), told us lies about things that will harm the battery, etc., she walked in with a bud light wristband and seemed to be hung over/drunk, the whole staff just seemed very unprofessional, go somewhere else for phones, this place is shady, I would rate 0 stars if I could, our whole family was appalled by the whole ordeal
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July 2023 by Angela Ardian
This place is temporarily closed.
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July 2023 by Michele Ostrander
Very poor customer service at this location. I wanted to open a business line with internet and was told a different price than my rep online and was rushed out of the store as they were closing in 30 minutes and told to come back the next day. Decided to work with my guy on the phone. So glad I did. When I went back after getting the phones to activate, I was told it would cost $25.00. Would definitely use the online and/or phone to do business and stay away from this store with unprofessional and uneducated reps.
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May 2023 by Ashlee Brayfield
We have had the worst experience switching from Google Fi to Verizon.
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February 2023 by ketana patel
An absolute great experience working with Dylan who helped to remove transferring data n contact info. On my 2nd visit to the store, once again took time n went up n beyond to address all issyes/concerns I had. He was very professional and patient dealing with my unusual issues. Thank you Dylan. Keep up the good work.
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November 2022 by Phil Snider
Very poor customer service. Was looking to upgrade. What a bad experience at this store. All they would talk about is full retail on upgrade. We have been loyal customers for over 30 years and have never been shown this much disrespect. Even though we mentioned sales going on, it was still have to pay full retail price.
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October 2022 by G F
No one greets you, and they will completely ignore you because there are a ton of appointments. Good luck walking in.
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September 2022 by Hsien Lu
Very helpful... wonderful service... kind and courteous... better than the other stores in the area