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February 2024 by Shirley F.
We no longer have any pets, but when we did, PetSmart by far was our place to go. Great selection of products, and great service.
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November 2023 by Carly B.
I'm leaving a review to highlight how amazing the dog trainer Mari is! We just completed a six-week training course for our puppy and it was extremely informative. Mari is super knowledgeable and a great teacher, and her love for dogs is evident. Based on past experience in other puppy classes I think the success of the course for your dog really depends on the instructor. I would encourage any pet parent to sign up for a class with Mari. There is an established curriculum for each week but she also takes the time to answer any specific questions you might have about your pet's behavior. After the last class, she even invited us to reach out with any future training questions. Our puppy learned so much. Thank you Mari!!
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March 2023 by Amaury Rodriguez
I recommend this petsmart with closed eyes, incredible service, very friendly staff as always, I have no words, everyone is professional!
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July 2022 by Sam E.
Ahh how to properly describe this magical store and it's wonderful professionals? "Terrifying" "dreadful" "scary" "awful" "atrocious" "frightful" "disgusting" "repulsive" "horrendous" and the list goes on. Imagine waiting almost 7 hours for the grooming service to finish taking care of your pet , but when you get to the place you find out they haven't done anything and in fact your pet has been sitting in a cage all wet without food, water and without being able to go to the bathroom. Extraordinary am I right? I honestly pity the teams because clearly they were never trained properly or even giving the required amount of members to get the service to work properly. It's not on them that's on who ever is in charge of proper coordinations but anyhow I will surely never return to this perverse establishment if it could even be consider that. Not that it matters of course, but just to put it out there for anyone who ever consider this place. Have a wonderful rest of your day and quick recommendation just to be extra, this uncivilized place should say something along the lines of "PetSmart" where well fuck you and your pet the smart way!
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April 2022 by Staci B.
Oh my God!! This whole week has been a nightmare with PetSmart's Oviedo!! The $122 charge of product that I never received because the store canceled my order was never refunded back a week later. I am having a terrible time getting this corrected. In addition, I had placed an order for same day delivery from the Casselberry store, to find out that my order was rerouted to OVIEDO, which is the store I am trying to avoid like the plague! Oviedo canceled my order as usual because they never have correct inventory listed on the website. I placed a third order, selecting in Casselberry again, and once again rerouted to Oviedo AFTER the order was all ready processed. I finally received the third order, I have not been refunded the other two orders! I have spoken to corporate, and they were supposed to have a district manager reach out to me. Instead they have the store manager, Chad give me a call. I truly gave Chad a fair shot to make things right. I spent an hour and a half talking to him on Wednesday in the middle of a workday about all the mess. He told me to call back today on Friday, to ensure a charge was reversed and the order has still not been refunded. After checking two different accounts I see a total of three charges from PetSmart since last week, and I have only received one product. I have spent the bulk of Saturday on this and Wednesday when I need to be at work. All of this over dog food! As I originally suspected we have a bigger management ( top down ) problem at Oviedo because here we are on Friday, and he still cannot figure out how to refund me for one of the charges. I will be reaching out to PetSmart corporate again, and if necessary the Better Business Bureau. The circus out there needs to stop.
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January 2022 by Mackenzie N.
Honestly never felt worse leaving this place on multiple occasions. Today I came in to exchange a harness for my puppy it had been raining all day so I kept her inside. Going to pet smart I was happy to get her out of the house she's 6months old and has lots of energy (she is only 22lbs). So naturally going into petsmart she was jumping around and excited. A petsmart trainer working with another dog walked past us a few times making my puppy more excitable because she saw another dog. About the 4th time coming right by us she says "your doing so much better than them" talking to the dog she was training and referring to mine as the "them". Just a reminder that it's important to keep comments like that to yourself since you never know what day some people have had.
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January 2022 by Darlene M.
I had been grooming my dogs here for several years, but refuse now to take them back. The level of cleanliness for this facility has become intolerable. When entering the grooming area, it smelled badly of wet dog and hair was everywhere. (On the tables, countertops and all over the floor) The mat at the front entrance to the store was badly covered with this fur even though the grooming salon has a closed door. The staff appears to have completely turned over and is lacking training. Very sad turn of events. Would expect more from a large corporation like PetSmart- it should train its employees and keep things clean. If I was horrified, I wonder how my dogs felt to be groomed there. Not a pleasant experience at all
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May 2021 by Maria Eugenia P.
The worst place to take your dog do not even think to attempt to bring him or her to the groomer the worst place ever
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May 2021 by Michael M.
Poor service and poor attitudes. Save your time and your dime. There lack of professionalism is unparalleled. Appointment set and they did not have room for my dog!! WTH!!
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December 2020 by DéAnne M.
I've taken my dog here twice and the groomer, Brooke M. said, "oh my dog was too wild." I was baffled because no other groomer has said this. After she had my dog for 2.5 hours, the second time, she called and said "you gotta get him. I cant groom him because he's too active and excited." When we picked him up, we later realized that she started the groom and stopped. My poor dog looked so jacked up. His coat was uneven. So we decided to take him to his old groomer in casselberry. After they finished his groom, they told us that they don't know what she meant because my dog was so calm and easy to groom. I think Brooke M. doesn't like her job and will make you feel bad because she doesn't want to groom dogs. Coincidentally they close at 6 so I think she didn't want to finish her Job and made a fake excuse. I don't recommend. My dog is a very pleasant dog and I'm shocked they allow such behavior. The PetSmart in casselberry is much better. DO NOT USE BROOKE M.
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February 2020 by Veta B.
Having Bischon Fries dogs for 30 years, I do know something about the grooming. I was livid when I picked up my Marley after the grooming at PetSmart when the groomer and I had discuss the services in advance. I wanted a trim, she said she might need clipping due to mats. I know this can be the case but NEVER have they shaved my dog because of excessive mats which she did not have by the way. She is groomed every 4 weeks. Marley lost an ear to a PETCO groomer 12 years ago so it was a risk taking her to a chain groomer but we are visiting Florida for the winter and she needed bath and trim. Petmart was recommended. I think the grooming department hires unqualified people, does not listen to customers and charges very high fees for the service. I was refunded my $66 but now I have to keep my dog covered with sun screen until her hair grows which could be many many weeks. She is 15! Beware, find a different grooming place.
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August 2019 by Sales D.
The first time I took my dog to be groomed at this store it was wonderful! The second time it was a very bad experience. I will never take my dog back to be groomed at this PetSmart. Needless to say, we didn't allow him to stay but we were still charged $83 for them giving him just a bath after keeping him caged for three hours. My poor dog had to go to the bathroom so bad that when I took him out of the store he probably went pee for no less than 5 minutes. I think they are cruel to animals.
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April 2019 by Mary T.
Always a very pleasant experience at Oviedo Pet Grooming Salon. Ravanni has really been wonderful with my newly adoptive Irish Terrier. I'll be BACK!
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March 2019 by Theresa G.
I made an appointment for my dog to be groomed expecting they would groom her at the appointment time. After signing the paperwork I was told I could pick my dog up in about 4 hours possibly longer. I declined their services. What is the point of making an appointment??
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October 2018 by Jai M.
Yesterday I took my three small dogs to Petsmart to have them groomed. I'd seen that they didn't have a good rating on yelp and was hard for me to believe that a place that specialized in Pets and had a pet hospital and it would not have good groomers so I decided to give it a try. The groomers were kind and helpful one of my dogs is 16 and has a heart murmur. The groomer suggested that she see the doctor before she was groomed because it could endanger her. And never crossed my mind that her heart murmur could cause her desk if she was too stressed by being groomed. I think this was very conscientious of the girls and extremely professional. I made a doctors won't do for the next day. But I do want to tell you that the two dogs who are groomed or groomed so well I've never had them groomed so well before ever fight anyone. My Pomeranian got a four hour makeover and she's like a different dog. She looks beautiful and thin and our hair flows around her perfectly. They put the cutest little bows on them and they were both so happy to see me I nearly cried. I would recommend anyone take their dog they are these girls were professional courteous kind gentle and loving to my little ones. The grooming shop is spotlessly clean and well-kept. I don't know how they got such a low rating they deserve five stars everyone in the store at the doctors office and in the grooming area was Wonderful!