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February 2024 by Paula Brock
Wonderful staff easy to get an appointment
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February 2024 by Carol Bucy-Cerini
My pets have been here for years and have received excellent care from Dr. Patel and Dr. Jubenville. They are extremely knowledgeable and always have your fur family top priority.Rest assured your fur family will be taken very good care of.I can't say enough about the techs that handle your fur family with such care and will work with you to ensure they are treated with a gentle touch.The front office people, I have known Debbie for years and is always going above and beyond to help with anything. She's always greeting you with a smile and comforts you when our fur family goes over the rainbow Bridge.C. Bucy
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January 2024 by Chelsea Hudlow
I brought my fearful rescue dog here for the first time today - since my dog is blind, he is often frightened by new people and situations which makes going to the vet a challenge! Everyone at Shaffer was so incredibly patient and understanding for his situation, and went above and beyond to ensure that Odin's first 'victory visit' was a positive experience. I would highly recommend them!
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January 2024 by Kiah Harmon
I want people to BEWARE of this vet office. I had been going here with my dogs since 2020. I actually had a great experience with them until about 2022, I sensed something fishy was going on. EVERY SINGLE TIME I brought my two dogs in there they told me both of them had worms. It got to the point where I had spent probably well over $500 on just deworming meds alone (not including cost for test being done and appointments). Something seemed fishy to me after I took my dogs in 6 months prior, and treated them both for worms. Only to be told they have worms again 6 months later. I immediately closed my accounts and stopped going to Shaffer because I felt something was off with them claiming my dogs had worms EVERY TIME THEY WERE THERE, despite showing zero signs of having worms. When I closed the account I did NOT pick up the deworming medication as it was $160 for both dogs. I’m glad I did because when I got them established with another vet MONTHS LATER WITHOUT DEWORMING TREATMENT, my hunch was correct and BOTH their tests came back negative for any type of worms. I hope this hasn’t happened to any other customers, but I thought people should be aware because god knows how much money I flushed down the drain treating them for worms they didn’t have over the years.
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December 2023 by Marlene Johnson
Always available to help and answer my questions.
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December 2023 by Shelby Randle
The absolute BEST place to bring your pets! The staff is efficient and so caring. You can be at ease knowing that your pet is getting the utmost love from every single person there, from the CCRs to the technicians to the doctors! They’re also incredibly accommodating and understanding if you have an anxious pet. If I could give higher than 5 stars I would!
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December 2023 by Steve
Great place.Very compassionate.Dr.Haley Witt is Awesome.She is very knowledgeable and a great leader of her well trained staff.???
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December 2023 by Oliver Attie
I am not satisfied with my experience in this pet hospital. Dr.Witt is not professional and NOT doing her job.This is what happened. I wanted to order doxycycline and famciclovir from an online pharmacy which needs a prescription. I came to talk to Dr.Witt, told her how my cat is and how the cats totally fine with the medicine before. I just need to order the same medicine. I’ll pay $65 just for the script so that I can order the same pills online. That’s it. Dr.Witt, however, instead of simply putting these 2 names on the script, she spent 50% of time selling us things we don’t need. Finally, after I said no to all the stuff she recommended me to get in their hospital, she said ok, I’ll give you guys the script with the 2 med names you need.I came home with the paper and the other day I mailed it to the pharmacy. A few days later the pharmacy called to tell me there’s NO doxycycline on the paper so I can’t order it! I called the hospital to tell them the vet FORGOT to put one of the pills on paper. The front desk said she’ll ask the doctor and one day later she called to tell me the vet thinks it’s not good for the cat to be on this medication. I asked them why she didn’t tell me in person if she really thought so. They just told me to go there again and get another script.No apology, no explanation, no nothing! A whole week of time and shipping fee wasted.The way I was treated by Dr.Witt was not acceptable and I want you guys to know it.
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November 2023 by Dawn Neidhardt
I find this place to be very fur friendly and professional. Wait time minimal. They have always followed up with their care. Very compassionate team!!
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October 2023 by Deborah Bowie, CCE, IOM
It took me a few days to think about posting this but after some serious thought, I decided it’s worth sharing. I moved here a year ago and started care for my dog at this clinic.Many pet owners, like me, view their pets as part of their family, like children almost. My dog recently was very ill … in fact, I had two visits within 48 hours and $1,200 later with very a general diagnosis about what was wrong. Despite promises of following up to see if my dog was better, not one phone call. The reason? They didn’t know and would have to “investigate.” I conducted my own research to see how I could help my dog recover with no help from them.How much faith do you think I have in this clinic now to treat my dog?Very disappointed… will need to look for a new vet.Deborah Bowie
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September 2023 by Michael Brown
Made first visit last week - hands down the best veterinarian experience we have ever had and have had dogs for 35 years. The doctor was amazing - so kind so easy to understand and so willing to give us information and make sure we understood. it countered 4 other staff members - all phenomenal. you can see they all truly enjoy doing what they do. Highly recommend.
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September 2023 by Wendy
I switched to Dr. Patel after deciding my current vet clinic wasn’t a good choice to treat my German Shepherd’s hip issues. I cannot say enough good things about Dr. Patel and this veterinary practice. Dr. Patel is very knowledgeable, but also she takes her time to explain in great detail. Greta is not an easy patient, yet they took so many steps to ensure her comfort and reduce her anxiety. The practice management and staff are on point too.
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September 2023 by Cindy Labrie
The staff at Shaffer Animal Hospital were the best. The way it was so easy to make an appointment and the way they were able to take care of what I needed for Tux. They are the best.
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August 2023 by Alyssa Knight
I don't normally do a lot of reviews or a review so soon. I will edit later if needed but for now I wanted to share our experience.We had our first appointment today. I have a 3yr old, 90lbs german shepherd, husky, chow mix. He used to go to banfield who always said our pup was "great" for his visits. After his last visit? Suddenly he has terrible anxiety in public and at vet offices. Banfield still denies anything ever went wrong with him. But a dog isn't this anxious/traumatized over nothing. So we've been looking for a new vet.We arrived at Shaffer at 750am for our 8am new patient appointment for our pup, Kelsier. We were greeted at the door, checked in and sat in the waiting area for a few mins. (It looks like they're going under a bit of construction currently? Maybe fixing up some new office spaces. Since a large part of the new patient paperwork was geared towards being a fear free environment and working with anxious dogs, I do wish there had been a little heads up about the construction/noises going on? But not the end of the world) we only sat for a few mins in the waiting area trying to calm our whiney pup before we were greeted by a lovely vet tech (I can't remember her name :( ) who took us into a private waiting room to get our pup's weight and background information. Let me tell you... their staff was AMAZING to my boy.My giant badass looking dog.. who's a giant scaredy-cat, terrified of vets, trying to cower under my chair... eventually my husband and I even sat on the floor, he sat in our laps, panting, with a worried look on his face..The staff? They were so patient, kind, and sweet to my boy. Encouraging, gentle pets and positive words.. he let them take blood for blood work, got his vaccines, checked his teeth/gums, feel around his belly and ears.. Checking him over. It was incredibly refreshing to see the techs and even Dr Smith come and sit down on the floor with us, look over my pup and be so gentle with him and sooo understanding. He's truly a gentle giant, and where places like Banfield who immediately just suggests drugging up my dog to "calm him".. these fabulous women all treated my pup with positive, happy voices, and lots of pets and affection :)By the end of our visit we felt heard and a future worry off our shoulders knowing how well they handle nervous pups. By the end of our appointment, my nervous, scared boy... was greeting the staff with smiles, kisses, and a huge wagging tail.. while accepting snacks from the staff! Our pup never accepts treats in public... he's normally too scared. It warmed our hearts.I am beyond thankful and impressed with how my pup was treated today and I look forward to working with you all in the future. Thank you!**8/15 @632pm already my first edit! So on the app there's a separate appt reminder that DOES mention the office construction and to let them know of your arrival to make sure they have a room ready for you to wait in! I didn't see this originally. I got the reminder call from the receptionist to confirm our appt, I didn't check the app before our appt and see the message.
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June 2023 by Derek Andruss
Been coming here for about 6 years now. Constantly have to remind them to trim our dogs nails. Had a surgery and were asked if we wanted the mass removed analyzes for another $130, which we did only to never see any results. Last trip today 6/19/2023, our daughters (early twenties in age) took our dog and and were left in the room for nearly 90 minutes waiting on a billing specialist to come in. They came out several times and no one was there. Apparently, they were all on their lunch break. When they finally saw someone they were told to go back and wait in the room. They explained we have been there for over an hour waiting and came out several times and no one has been out front or come to see them. Last trip there
