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June 2024 by D Hb
Customer service has no patience. There was some problem with my part someone in customer service blocked me so I can’t email them and ask for help. Please if someone getting this tell them unblock me I have technical questions. Thanks
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April 2024 by brian anglin
First time user. Had to replace the radio in Chevrolet equinox with a junkyard one that was locked. Worked great unlocked it and it works great. Very fast shipping.
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December 2023 by G.H. Jones
These guys are top notch. Had an issue with the original programmer they sent, and they sent a replacement for free. 11/10 stars
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October 2023 by Zach Attack
I would never use this product on any vehicle. I was putting in an aftermarket market amplifier and subwoofer setup and bought a wire harness that came with the OBDGENIE(F-aud), after connecting the Genie all of my speakers stopped working except the middle dash speaker, I am now having to pay for over $2k to have my truck fixed due to this terrible product. I would also like to add the customer service I got was horrible, the guy was not helpful at all and got defensive with me when I told him his company's product did this too my truck and he replied with and I quote "our product did not do this to you're vehicle and that they are not to blame over there product messing up my vehicle", I am very upset with the company and the worker I talked to.
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June 2023 by Chad Mohler
Replaced radio in gm car to find replacement was locked and unusable. Dealership advised $175 to try to unlock and reprogram it. I was very skeptical of this device, but it did what was needed. Easy to use and fast results, it had my new unit unlocked in about a minute.
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December 2022 by GEORGE BRAZIL
Only took less then 4 minutes to get factory navigation in my 2019 Silverado. Well worth the money for navigation and HD on the radio. Now I don't need a cord and a gps on the dash
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December 2022 by Frankhi Carrasquel
I'm happy to express my thanks to the people of OBDGenie specially to Mary a great customer service rep. She was very accommodating and nice. I received my Genie within a few days and I was somewhat apprehensive looking forward to the installation even though I watched several videos. Anyway, after couple times and holding my breath every time the screen went black I saw the downloading and the navigation appeared in my Ford Edge. I'm a 65 year old men with not a lot computer experience but it was easy to install after I calm down and try step by step. Again thank you Mary for your helpFrankhi.
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December 2022 by Scott Jackson
I received the Genie very quickly. It took me 3 tries to install Navigation, but on the third attempt, it installed correctly. I do feel like better information should be made available about potential events that might occur while attempting installs. Yes, I followed the direction each time. The first 2 attempts, the blue light on the Genie flashed but after several minutes, never turned green. During this time, The Driver Information Center cycled through 5 or 6 "need servicing" alerts and interior lights flashed on and off. The service alerts remained after I unplugged the Genie even after letting the vehicle sit turned off for 30 minutes. Fortunately, after sitting overnight, the services alerts cleared on their own and the next morning "3rd attempt" was successful. All three install attempts were done identically on my part so I'm not sure why the 3rd attempt worked...I'm just glad it did. The screen on the infotainment system did show "NO VIN" for a second, but then restarted and Nav worked along with everything else. I checked for codes with an OBDII scanner and none exist. However, the HD Radio upgrade did NOT work. David at OBD Genie replied to an Email I sent asking about it and he informed me that GM made it so HD Radio will not work in 2021+ year vehicles and OBD Genie has known this for 4 months. I think there needs to be a much better effort made in informing people about this before purchases are made considering the videos on their website shows it as being included. Plus, they have the vehicle information (year and VIN#) when the order is placed. So they know it isn't included.I am happy about the working NAV though. I just think people should be aware of potential issues (probably very rare) and HD Radio no longer included with the NAV upgrade for GM vehicles 2021 and newer.
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December 2021 by Michael Jenkins
The first unit I received did not appear to work and after contacting the company they (Crystal) worked through several possible issues with no luck. A new programmer was sent along with a return label and RMA for the defective unit. The new programmer works great and I now have Navigation added to my vehicle. Thank you for working with me through this issue. You stand behind your product and take of your customers.
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December 2021 by John Beyer
Navigation was not one of the options when I purchased a 2021 Camaro 2ss (don't know why, has everything else). Searched online for a Navigation program & found OBDGenie. Ordered it, got it, installed it & was amazed how it works. Way better than On Star turn by turn. Really glad I bought it.
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December 2021 by Roy Letort
Ordered the Navigation Program for my 2021 GMC Sierra. The people at OBDGenie where both friendly and helpful. When the program came, I installed the program but I kept getting an SD Card error. The SD Card provides map info. I contacted OBDGenie (Crystal) about the problem and she said she would send out another SD Card. When I received the second sd card, the same card error came up. Again I contacted Crystal and she informed me that two sd cards came from the same batch and she was told that there were issues with the batch. Crystal sent me a sd card from a new batch. I installed the sd card and the Navigation Program is working great now! The ODBGenie people were a pleasure to work with. They remained positive and professional throughout this ordeal and assured me that they would help me correct the issue. They kept their word and I now have my Navigation! I highly recommend OBDGenie for upgrades to your vehicle! Their people will bend over backwards for their customers!
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December 2021 by Robert Culpepper
Was having a 3 red light issue on my 2020 Challenger for cooled seats. Called and Crystal walked me through a system reset. Now all options work as planned. Excellent customer service.
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December 2021 by William Plows
Crystal went above and beyond to ensure I had the right old from them. She reached out and contacted me directly and asked me a series of questions which allowed her to realize I was ordering for the wrong program. She recommended which program I really needed and shipped it out fast. I highly recommend OBDGenie to anyone who want to save themselves from paying high dealer programing fees.
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December 2021 by Aidy Cardenas (AidyOC)
I just bought a 2013 Lincoln MKX. Much to my surprise no Navigation installed. I looked on youtube and found several alternatives. OBDGenie was the best and only choice. I didn't have to deal with exchanging hardware. Simple 123 USB instructions and done, I have navigation. Soo happy ? I highly recommend OBDGenie for all your auto programming needs.
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December 2021 by VC
I had the best customer service via online. The rep was very patient and respectful. She answered all my questions regarding my purchase and clarified details regarding.the items I was purchasing. I was even able to get military discount. You guys are great!!! I salute you!!!Thank you.04/30/21 Today I installed (enabled) my GPS Nav system in my truck. It was very easy it probably took approximately 3 minutes at the most. I received two items yesterday. One was my OBD programmer and the other was the OEM GM memory card with the maps software.I firts inserted the card in the memory slot in my center console and then I inserted the OBD under the driver's dashboard. It was a plug and play. I had the truck running. My screen went black for a few seconds and them my Navigation icon was on with a green light around the arrow.It was that simple.Thanks again for the great customer service. You now have a customer for life. I can't wait to see what other mods I can do to my truck.
