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October 2024 by Al
These guys are not nice and don’t provide good customer service like they claim. Spoke to a gentleman on the phone regarding the current battery in the car, and they stated they will provide me with a 25% discount since I am replacing an existing interstate battery. Not only were they rude, they stated I will not be provided with any warranty unless I paid full price for the battery. Do yourself a favor and go elsewhere for your battery needs. Got a branded battery for the same full retail cost. Buying a new battery with 0 warranty is insane! Walked out and went elsewhere because of a poor experience with the team. They were just plain rude and honestly, not worth the trip. Take your business elsewhere!
Was not a misunderstanding, you guys were rude and have poor customer service. I won’t ever buy an interstate battery again and I advise everyone else not to as well
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September 2024 by stantiva
Interstate is known for quality batteries. This particular franchise should be known for outstanding customer service. Patt is the manager and solved my concerns quickly and effectively.
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August 2024 by Margaret Melvin
Jacob was very helpful. Checked my battery. Very polite and courteous. Office place. Mitchell Hammock.
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July 2024 by John A
The staff is very helpful. Pat and Jordan did a great job staying on top of an issue I had recently.
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June 2024 by Jeffery Hunt
We have bought our car batteries here for over a decade. When our battery failed within warranty this week, as can happen in Florida, they honored their warranty and replaced the battery, not even charging a service fee. This outfit is your battery ally.
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June 2024 by Ann Egitto
I visited with Shane at the Oviedo store, and the customer service was excellent. Every time I come here, people in charge are more than helpful. Ann
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May 2024 by Kevin West
One of the best Automotive batteries on the market. With a knowledgeable staff to back the store.
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April 2024 by Tony Yero
I only buy Interstate Batteries! I was glad to find a local franchise to help local business. The GOOD - Good location, fair prices and fast service. Ethan offers great customer service, friendly, fast and listens to your needs. The BAD - Jordan is disrespectful to senior citizen customers.. I am old enough to be his father. He was rude, tries to prove the customer wrong on warranties even when you have proof of warranty coverage. Clueless on how Interstate Battery warranties work. He was not even handling my transaction as Ethan was..and yet Jordan decided to butt in regardless! Bad attitude with customers from the start to the finish and also even with his coworker in front of me, the customer which is a deal breaker for any business. He even went as far as to go outside twice to see what Ethan was doing on my car! The Outcome - I spoke to Pat the Manager which was friendly and understood my complaint. He stated he would have a discussion with Jordan. The BOTTOM Line - I would recommend the business. I would never let one Bad Apple ruin a business.. just hope they listen to complaints and prevent this behavior to continue to fester and drive new customers away as I know of a friend which it did, unfortunately. A business can only be as good as the folks that handle it... Kudos to Ethan and Pat! Please teach Jordan how to respect and treat your good customers!
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April 2024 by Joseph Alfonso
Went here recently and was helped by their wonderful staff member Shane! Tested my old battery and assured me it was good as gone and helped me find the right replacement. Good and quick service. Will definitely be visiting again for all my battery woes! :)
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April 2024 by Alex and Jamie Candelario
BUYER BEWARE!!!!!!! THIS STORE IS A SCAM. INTERSTATE BATTERIES SHOULD BE ASHAMED TO ALLOW A FRANCHISE WITH SUCH LOW STANDARDS TO OPERATE UNDER THEIR NAME. THEY EXPECT YOU TO BE CARLESS JUST TO MAKE A DECISION ON IF THEY WANT TO HONOR YOUR WARRANTY. EVEN AFTER THEM HAVING TO GET MY BATTERY CHARGED MULTIPLE TIMES.. I JUST CALLED AND SPOKE WITH ETHAN AND HE BASICALLY TOLD ME THE FRANCHISE DOESNT CARE THAT MY DAUGHTER IS VISION IMPAIRED AND CANNOT BE WITHOUT TRANSPORTATION. DONT EVER BUY FROM THEM!!!
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April 2024 by Diane OBrien
Just got home from I. B. in Oviedo on rte 426. Excellent, friendly, honest service. It took about 9 minutes total to stop in, get a battery tested and install a new battery. Pat, your are outstanding, stay the same!!!
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April 2024 by Dan Temple
Should be zero stars. Bad batteries and incompetent people. Auto battery went bad after 1 year and their testing said it was fine. Had to hire a mobile mechanic that told me it was a bad battery. He came with me to convince Interstate the battery was bad and to honor the warranty. All you do is batteries and you can't do that successfully!
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March 2024 by Tracy Beavers
I had the best service and experience with Jordan when getting a car key battery and a watch battery. He answered all my questions and had me out the door in 10 minutes or less!
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March 2024 by Tony Tube
Customer service at this location was WACK!!
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January 2024 by Greg
These guys are scammers. Stay away.
