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October 2024 by Kristine Patten
The staff was wonderful and helpful and there's a ton of tumblers to choose from.
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October 2024 by J Hayes
Very friendly staff, my retuned item was replaced with no problem. I always look forward to stopping in while I am in Florida.
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September 2024 by F Loridian
They keep distorting their "Lifetime warranty" as the years go by. It's absolutely shady that you're coming up with more and more reasons to not take cups back, even when they are clearly defects in craftsmanship or plastic Quality.
90 days wait to get 6 cups back...bring back your ORIGINAL quality & maybe your wait times could decrease.
Such a hassle to do business with in the returns department. It totally makes me not want to buy more cups, as I see what a hassle the future returns will bring.
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September 2024 by Code Enforcement State of Missouri Region D
A must stop
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June 2024 by Jocabel H.
Warranty no what it used to be or claimed.
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May 2024 by Jay Scripa
Lot of cool tumblers.
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May 2024 by Dr. Mike Mullihan
I tried in vain to customize a tumbler for our foundation. It may be easy for some but I ran into several obstacles. Fortunately Paula (customyzer) was able to guide me through the process with patience and perseverance. I could not have done it without her! Thanks
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April 2024 by Patti Clifford
What a great store this is. When you first walk in you are greeted immediately with smiling faces and an offer to assist if needed. We were picking up a replacement tumbler for my friend's sister who lives in Bradenton. Tervis has been in business for years and they guarantee their products, even if damage had been caused by the customer. This service along with the great customer service should have everyone flocking to their door. Their products are stunning and superbly made. I was like a kid in a candy store! They have so many different designs to choose from. I was even more impressed when I was leaving and noticed two benches just outside the door. The engraving stated that these benches were made by recycled Tervice products! They were gorgeous, and what a wonderful way to use old, unusable materials rather than send them to a landfill!! Kudos to Tervice!!
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March 2024 by PATRICIA COLLETON
What an utter disappointment in backing up their “like-for-like” lifetime replacement warranty. The inside of my 10oz tumbler, with an enclosed decoration, became detached from the exterior. I brought it on vacation to return it to their Osprey, FL store. Figuring the logo may have been outdated, I was expecting to pick out a different design. Nope. I was given the choice of repair at a cost of $7.50 to ship it back to me or take a plain, clear one instead. That is not like-for-like. The pettiness of this will stop me from EVER buying another Tervis product. If you can’t trust their written lifetime warranty which specifically covers the issue I had, why do business with this company. Cheaper versions are also available with no warranty
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February 2024 by Marlene Brant Myrick
Very nice
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January 2024 by Amy Burghardt
Always a great selection!
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January 2024 by Lizzy E
Keeps drinks cool but the lid doesn’t work, spills out liquid! Have to lean cup way back, nothing comes out, then gushes all over with lid. Poor design.
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January 2024 by Kathy Thorburn
They don’t answer the phones and when you take in a glasses in for replacement you wait for months!! This place isn’t what it used to be !!Customers service is the worst. I am not doing business there anymore.?
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January 2024 by Cathy Gastfield
I have been using Tervis tumblers for over 35 years. Recently however we purchased a new mug from them. I brought it home, washed it and put 4 ice cubes in it with water and immediately there was condensation on the mug. We brought it back after the holiday and they refused to take it back saying condensation was normal with ice cubes and I probably put too many ice cubes in the cup. After 10 minutes of quarreling they finally exchanged the mug but I’m not sure I will be going back. There are other companies that will honor their warranties.
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January 2024 by Lorenza Aguirre Saldivar
Had everything i needed and more
