-
March 2024 by Leslie Layton
If I could use a -9. I do not recommend Bayside Pet Resort North Port/Wellen Park. From the moment of initial contact to pick up, the only thing that went right is my dogs are still alive.I believe communication and process is probably the issue with them, but it does not excuse what happened.We made reservations for our 5 month old puppy and 1 1/2 yr old dog, specifically to keep them together. First phone call, person I spoke to was friendly and helpful, even calling manager to confirm it is ok for the puppy to come without rabies vaccine since he is not old enough and would be away from the other dogs. Second call to add a night since we would not be able to make it back by 3:30 pick up time, total confusion. Told we absolutely had to have the puppy vaccinated for rabies. Moved our vet appointment up and had puppy vaccinated even though our vet did not want to do it. Vet even called the resort himself. Then we were told the resort would get records from the vet. Next we needed to scan and send the records. Does anyone there speak to each other???Worst of all our dogs were separated for the first time ever for 2 nights. We could see video of one dog in kennel, for two dogs, but not the other. Of course when we finally were able to see this the place was closed and had to wait overnight to go get them and find out our 1 1/2 yr old dog was ok and the dogs were NEVER together in same kennel. These are a 5 lb puppy and a 9 lb young dog not use to being alone ever! I am furious. I would never take my pets there again. To top this off, they charged us for the 2 separate kennels that they put them in!! I am beyond furious.UPDATE: Manager called me told me the mistakes were completely their fault and apologized. She also offered partial refund for services. I appreciate the follow up and apology. Still not sure I would use them again.
-
March 2024 by J Burr Tompkins
Wonderful Pet Resort. Staff is attentive, kind and always goes the extra mile. 5 Stars all the way !!!!
-
March 2024 by Grace Phelps
Great experience. I’ve had grooming, boarding, daycare, and training. Staff are friendly and attentive. Have used 2 locations and both are exceptional.
-
March 2024 by Alyse Olson
I love this place! And most importantly, my dog loves it, too!! So much fun...
-
March 2024 by Diane Kacer
Called and left a message at the North Port location. We called and asked for information and to return our call. NEVER heard back...not my idea of good business.
-
January 2024 by Nicole
Really nice place for boarding my cat. They have a large playroom for cats who board which is one of the attractive amenities.The people working there are very nice - Maddie is very good with my cat. There is a seperate very large room for cat boarding so it is away from the dog area which my cat needs.Everybody is organized also. Laurie is the supervisor and she is very helpful. Love to get a report card at the end of the stay . Recommended!
-
January 2024 by Madelyn Ressel
Front desk staff is amazing. Beautiful facility
-
January 2024 by Janice Breteler
This is a wonderful place! My large dog Shadow loves it here. The staff is always friendly and helpful and they are very nice to our animals. The other dogs in daycare are sweet and fun too!
-
January 2024 by Betsy Campbell
The absolute BEST for day camp & overnight boarding. My Sheepadoodle, Rosie loves to go see all her friends!! So fortunate to have Bayside in Osprey.
-
December 2023 by Aja
I trust them with my little 6 year old 6 lb pom chi fur baby, they take great care of him when he is there at Bayside. I highly recommend!
-
December 2023 by Danielle Foster
First time boarding our crew and it's the only place we considered. Great space, caring staff and happy animals .
-
November 2023 by G Tix
Thanks so much for the wonderful daycare our cat experienced - twice - while we were having some work done on our house. Very professional and highly recommended pet care facility.
-
October 2023 by DiAnna Tredinnick
George told us all about his stay, all the way home. (This IS happy face!)
-
July 2023 by Tolga Tohumcu
The best pet hotel in Sarasota. I've boarded my pets many times. Great staff and location.
-
July 2023 by Megan Rae
Literally the rudest people I have ever encountered at a “pet resort”. On the phone and in person anyone I encountered was absolutely horrible. I don’t know how this place has any good reviews or is in business still. Outrageous prices with nothing included. Had wrong reservations when I called several times to confirm. Boarded two dogs and one came out and still is sick. Lodging report was completely made up and had nothing that truly happened during their stay at all. I guess I can say they kept my dogs alive but that’s about it. Never ever will return to this business and hope others take caution as well. Many other nicer options where the dogs are treated much better and activities aren't extra money to rip you off.