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February 2024 by Florida Beachside
Unhelpful, careless staff. Long wait times, even with an appointment. If my insurance covered ANY other lab I would not frequent quest. Waiting room feels dirty. No alcohol wipes for the self check in. Gross.
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February 2024 by Kim Patton
This is the absolute worst lab quest I've ever been to. The staff is rude. When you try to ask a question you get ignored. I honestly do not know how this specific location stays open. I really wish mine and my husband insurance covered us at lab corp where the the staff is friendly and professional.
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February 2024 by Dianne Holt
Great experience at the Quest Ormond Beach location! I had a scheduled appointment, all my paperwork and identification ready, checked in about 20 minutes before my scheduled appointment, and was called back in less than 2 minutes. Very pleasant and friendly staff. I would highly recommend this location.
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January 2024 by Tim Archer (DaytonaCityBoy)
This place is a FRAUD! I haven't been to this location nor any other Quest Diagnostics in over 2 years, and yet I'm constantly mailed notices of collections to my home for services they claim they performed. How do I owe you money if I don't enter your place of business for services I am not receiving?!? This negative review is also being followed up with a complaint filed with BBB. Maybe now the harassment will cease.
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December 2023 by Alina F
Shut early without warning when I had an appointment booked for that day. Other clinics they recommended going to weren’t aware of this and we’re not able to take walk ins.Cannot get in contact with a human by contacting any of their phone numbers.Would not recommend to anyone.
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December 2023 by Katie Wilson
I had a 1:50 pm appt and when I arrived this was attached to the door. And I wasn’t the only one, there was another girl who also got stood up for her appt that arrived when I did. Very unprofessional, you should at least contact your patients with appts if you’re going to close early.
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December 2023 by Lyon Maverick
If I didn't have to use Quest as my lab for my insurance, I wouldn't. Every Quest I visit is HORRIBLE. HORRRIIBBBBLLLEEE. Every single one understaffed, 3x more walk ins than appointments, but they can't even keep up with their overbooked appointments so the lowly walk ins either have to wait 3+ hours or wait 2 to 3+ weeks for an appointment. Some of us need stuff done now, not 3 weeks from now and not all of us have hours to spend in a waiting room. We have jobs, families, responsibilities. The fact that the screen told me 30 to 60 mins but it takes over 2+ hours is ridiculous. If you can't handle the business, stop overbooking appointments. And since you ignore the walk ins until they leave you might as well just put "appointments only" since it's clear walk in patients don't matter. The screen literally says 20 appointments booked in the next 60 mins. They're already 6 appointments backed up beyond that. And 8 walk ins pending. This. Is. Unacceptable.
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November 2023 by Melinda Crowe
Terrible place! If you don’t make an appointment you’ll wait all day and if you do you will still wait.
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November 2023 by Charles Mathews
Hides behind a locked door. Zero customer service.
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November 2023 by Judy Romano
Person who administered the test was not cordial on October 20 details are not available to date 11/8/2023
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November 2023 by Judy R.
Not professional, never received results from an October visit. My doctor ordered this test. when I had tests in Daytona Beach they were available the next day, where are the results were they lost, misplaced or destroyed
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October 2023 by Robert Robins
Long wait, rude staff, no body to talk to, do not use
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September 2023 by Joanne Montero
This place is the absolute worst.!! Nothing is ever working including their fax machine and their staff is so rude, this is the third time we've come and haven't been able to get a simple urine test to find out if my mom is clear of infection which is super dangerous for an elderly person. Do yourself a favor and find another office.
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September 2023 by Jack Bowles
Very rude staff. Lady was very unprofessional I scheduled and appointment online she refused to look and see if I was in her system and walked away as I was talking to her. System also would not let me check in for scheduled time and office was too busy. Don’t go here ?
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July 2023 by Katy B
You know that dread we all universally feel for the classic 7th-circle-of-hell DMV experience? This place is worse than that. Abysmal/nonexistent customer service, rude and stressed out staff (who I’m sure are also dealing with being understaffed), schedule running over an hour late for pre-scheduled appointments (that they had double booked!) while still seeing standbys, multiple issues with their automated check-in system. No one present at the front desk to help out. This is the kind of place where you can arrive on time, with proper paperwork, for a pre-scheduled appointment, and still not be seen. I feel for everyone that comes into contact with this place, including its employees. A nightmare. If you’re on a ‘quest’ to have your time wasted, look no further!