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January 2024 by K A.
I entered the store as the manager was giving a briefing to his employees at the entrance. When he saw me, he yelled loudly and abruptly "welcome to Publix" and his staff laughed. It was off-putting, almost like it was inauthentic. I was there to buy two peppers, an anion, powdered sugar, and cocoa powder, so I didn't grab a cart or basket; I used my reusable bag that I brought in to hold my items until I checked out. A couple of employees followed me around the store as I put the products in the bag and were speaking loud enough for me to hear that they thought I was shoplifting, which is adorable they would make that assumption. When I went up to the self-checkout (because no employees were even stationed at the registers) the two employees were excitedly hemming and hawing about whether I was going to make a run for it. I proceeded to check myself out, and they wandered away disappointed. Maybe you could spend more time doing a quality check on your awful produce selection - or perhaps offer to open up a register - rather than following around one of the three people in your store at 7:30 AM. This is my local Publix, I am usually shopping here several times a week, but not sure if I feel comfortable anymore.
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November 2023 by Savvy Salvage
Hot food pulled from counter at 7pm! 2 hours before close!! Manger asked me how I was. I told him that 7pm was early to pull hot food. He said sorry. My Publix back home would have gone to the back & got a soup for me. Seems like Everyone is more concerned with going home instead of serving customers. I won’t shop here again.
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November 2023 by Suzy Homemaker
The sandwich makers at this store are excellent! Polite, pleasant and they actually listen and engage with customers! Our sub sandwiches were so good! Glad they hire people like the 2 (one young guy and 1young lady) that worked the sandwich section by the deli.
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November 2023 by Claudia Sagreras
It is a beautiful store. Not only you can get your pub sub but also has a bar with specialty beer and wine and handcrafted beverages.
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November 2023 by Aaron G
Very nice Publix. Higher end with a juice bar, expanded deli service. Definitely not a full size store, and has limited stock. Did not carry some of the sale items I was looking for. Definitely geared more towards catering to beachside tourist crowd.
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November 2023 by Tamara Collins
Great location. Very close to Ocean Shore Blvd. Has lots of miscellaneous sale items you always end up needing on vacation. Very friendly employees. Decent prices for boar's head products.
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September 2023 by Trent
I had a horrible experience the other day at the deli with a lady named Frankie. She had the worst attitude and all I had asked her for was help on finding some taco shells. Like if you hate your job, just quit. There’s plenty of hatred in the world and I don’t understand why she had to be so nasty, but let me tell you about the woman who turned my day around, I went and got some cheese and meat sliced by a wonderful woman named Sharon who was so sweet and kind to me that it helped me put my head up and continue with the rest of my day and not let that Frankie girl bother me no more. Just wanted to share my experience and for Frankie to see this and maybe change her attitude in the future. #bemorelikesharon
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August 2023 by Matthew Henderson
Always enjoy Publix and would like to see more Pours locations with them for options to get lattes while shopping or visiting. That was my first time seeing one in the store, and it was neat.
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August 2023 by Carrie Lynn Prinkey
The store was really clean, well organized and at least one friendly gentleman works there. That's about where the satisfaction stops. I attempted to ask a couple employees where certain odd items were located and was ignored by 2/3 employees. I will say one gentleman did answer me very kindly and even though he told me the item I was looking for was on the wrong isle at least he attempted to help and with a smile. I went to the register to pay. As the cashier is ringing my items up I pull my bank card out of my wallet and start to enter my phone number to get credit on my Publix account and in the middle of me entering my phone number the screen says please wait I told the cashier the screen is saying please wait and she very rudely said to me that's because we're both trying to use the computer at the same time! I've been through the line at Publix many times and entered my phone number while the cashier is ringing items up and it was never a problem before so I didn't say anything then all of a sudden my receipt comes out and I said what happened and she said have a nice day you paid I said I didn't even tap my card she said well you were holding it near the machine (it was at least 10 inches away in my hand waiting to tap when I was ready) I said to her "it shouldn't do that unless I'm ready to pay that was really far away I've never had one read my card that far away and I didn't even get a chance to enter my phone number all the way. I wasn't given a total before the payment automatically processed. What if I was on a tight budget and couldn't afford the total? So when the screen said please wait it wasn't because I was trying to enter my phone number at the same time that you were ringing up my items, it was because it had already scanned my card for payment". Instead of addressing the issue and helping me she looked at me and said well we don't make the machines so what do you want me to do. I said have a nice rest of your day and left. That was my first time in that particular Publix and it will be my last! I've never been treated that rudely in a Publix and that is the only grocery store that I shop in. Even if it is the closest one to me, I will go out of my way to not be treated like that. I hope she was just having a bad day and doesn't talk to customers like that regularly.
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August 2023 by Benyamin Yisrael
Smaller version of Publix but packing a punch with selection, quality and service. I met renowned author and professor Elizabeth Kemf! She marveled at my salad..lol..she was curious as to how much it was going to cost me at 9 bucks a lb. 22.50 !! We talked at length about many things. I left feeling humbled bu the experience. Honestly I had never heard of her before today.
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August 2023 by Karen Laudisio
Publix is going down. The tubes went to the express line with literally one bagel. Some lady is there with 49 different items. The cashier told me she's not allowed to say anything. Well that's really screwed up because it's an express line. Don't even bother going to the deli because she will not be waited on those people just talk amongst themselves and you could die. Waiting for your meat
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July 2023 by billie fleming
We shopped for basic needs for new apartment... Very nice place!!! People where so friendly ?
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July 2023 by Alexander George
We've been coming to this Publix since moving here last August. The Beachside location is convenient, and the atmosphere is always pleasant.I understand that it's tough to work on holidays. I've worked many holidays in the past... I can comprehend the frustration.Everyone we encountered today @ Publix was upset and angry. This wouldn't have been an issue until we encountered Lana at the front customer customer desk.She was rude, unprofessional, and downright nasty. Her condescending comments are inexcusable. Her insults came out of nowhere. Someone like this makes the entire store look bad. She feels she shouldn't have to work on a holiday? In my humble opinion, she shouldn't be working at all.. especially in a role that requires interaction with ANY human being.
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June 2023 by K P
If you are not standing there to babysit the deli while they make your sub, forget about it they’re going to get it wrong. They’re going to put toppings that you don’t want and they’re going to eliminate toppings that you do want. If you order a vegan sub you can guarantee that is going to have non-vegan cheese on it and then they’re gonna throw an attitude at you when you bring it to their attention.
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June 2023 by Jim
Went for a western union and Patricia is so friendly and professional. Went above and beyond helping me. I picked up a large sum of money and she didn't hesitate to help me.